Customer Service Manager

***** **** **.. ******, ** ***** 281-***-**** 281-***-**** ********@***.***

Professional Summary

I am efficient, accurate and detailed oriented with an innate drive to provide exceptional service. I am responsible and have excellent communication skills as demonstrated by my many years of working with the public. I am motivated and offer a strong work ethic and professional attitude. I am enthusiastic and a fast learner. I believe in teamwork and sharing knowledge. I feel that I would be an asset to any company.

Skills

• Superior verbal and written communication skills

• Excellent people skills

• Maintains confidentiality

• Customer service oriented

• Basic clerical knowledge

• Accurate money handling skills

• Good at multi-tasking

• Professional and mature

• Organized and detailed

• Willingness to learn new skills

• Conflict resolution techniques

• Time management skills

• Personable and approachable

• Flexible

• Dedicated team player

• Type 40 WPM

• Excellent work ethic

• Reliable, cooperative, loyal employee

Work History

COLLECTIONS COORDINATOR/ DEPUTY COURT CLERK

City of Pearland Municipal Court-Pearland, TX 06/2009 to08/2015

• Answered calls from the general public in a prompt manner and provided good customer service

• Collected money and credited fine accounts

• Issued warrants on delinquent accounts and sent to state warrant data bank

• Processed jail work

• Balanced money and make bank deposit

• Bailiff for courtroom

• Set dockets for the court

• Provided customer service to those at window

COURT ADMINISTRATOR

City of Arcola Municipal Court- Arcola, TX 06/2007 to 05/2009

• Created budget for court and presented to city council

• Gathered data for studies and reports

• Served as representative for court at city council meetings

• Ordered supplies for court

• Responded to all inquiries from the general public in a prompt and professional manner

• Supervised and coached one employee

• Balanced money and made bank deposits

• Worked with the city manager on problems with the court

COURT CLERK

Brazoria County Justice of the Peace Office- Manvel, TX 09/2001 to 04/2007

• Worked main traffic desk

• Collected money and credited fine accounts

• Civil clerk for evictions and small claims

• Did all paperwork for trials and arraignments and summoned and seated a jury

• Filed all appeals

• Ordered Supplies

• Prepared financial reports for auditors every day

TEACHER

Pearland Independent School District- Pearland, TX 08/1971 to 06/2001

• Third grade teacher and gifted and talented teacher

• Grade chairman. Supervised six employees and student teachers and assisted substitutes

• Prepared budget for my grade

• Compiled inventory reports

• Liaison between administrators and teachers

• Served on district advisory council

• Developed schedules

• Served on site-based decision making team

• Served on textbook selection committees

• Helped write curriculum for district

• Organized filed trips and other student activities

EDUCATION

Bachelor of Science: Education 1971

Minors in psychology and sociology

University of Houston- Houston, TX

CERTIFICATIONS

Lifetime Teaching Certification

Certified Justice of the Peace Court Clerk

Municipal Certified Court Clerk Level I

Municipal Certified Court Clerk Level II

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