Customer Service High School

Lucy Cruz

Hardworking, dedicated, quick learner, looking for a great opportunity

Brockton, MA

********@***.*** - 774-***-****

I'm interested in work that will help me grow. A work place that takes pride in being dedicated in teaching and learning with a strong team.

Authorized to work in the US for any employer

WORK EXPERIENCE

Merchandise Team Lead

Macy's - Brockton, MA - 2012 to Present

Responsibilities

* Assist with, and supervise workload throughout the store

* Proscess Fullfillment workload and organize shipments of new merchandise

* Educate, motive, and develop teams to ensure effective performance of on the job training

* Communicate with MTMs, RTM, VPSM, and other management to share daily Sales and fulfillment results.

* troubleshoot any packing and/or customer service concerns.

* oversee sales associates and management to ensure timely delivery.

*Quality check merchandise before shipping

*transfer merchandise in and out of store for deliveries. Support Clerk (phone unit and mailroom)

Veterans Administration Hospital - Brockton, MA - May 2008 to January 2012 Responsibilities

Direct external emergency calls as well as internal communications between departments

Respond to codes and alarms

Trouble shoot customer inquiries in a thoughtful and efficient manner

Proactive and strong team player

Verify out patient and in patient information i.e appointments, address, date of birth. Using VISTA system.

*provided information for patients and families via phone systems and/or email services.

*appointment checks for patients verified dates, times, cancellation. Accomplishments

speed, accuracy, always on time, managed my time well, was able to get the work done in a timely and efficient manager.

Learned to work in a fast pace environment

Skills Used

phone services, computer networks/ systems, mail processing, medical terminology, EDUCATION

Liberal arts

umass Boston - Boston, MA

2005 to 2007

High school diploma

Brockton high school - Brockton, MA

2000 to 2004

SKILLS

Working knowledge of Microsoft Office Applications (8 years), Fluent in Cape Verdean Creole (10+ years), Medical terminology (3 years), Knowledge of the DHCP/Vista system and outlook (3 years)

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