Manager Supply Chain

C. Nicolette Walker, MBA

**** ******* ******* **** *******, Texas 77433 832-***-**** ***********@*****.*** 1 of 3

SUMMARY

Passionate, competent, results oriented leader with strong skills in hospital operations, lean project management, strategic planning, vendor relations, contract management, budget management, and performance improvement. Great interpersonal skills, excellent communication, and proven ability to coalesce and lead diverse groups towards achieving goals. PROFESSIONAL EXPERIENCE

HARRIS HEALTH SYSTEM Houston, TX

Operations Manager, Supply Chain Management and Linen Services 2015 - present Logistics Chief, Emergency Management

Program $Manager, 4M annual Product operating Recalls/budget Product Complaint

36 FTE’s

6 Direct reports

Multi-site operations

This position directs multisite supply chain financial, labor, and operational performance for Lyndon B. Johnson General Hospital, 33 clinics, a distribution center, a mailroom, and a receiving dock. Provide oversight, leadership, and coordination for Supply Chain, Linen Services, and the Harris Health System’s Product Recall and Complaint Program. Provide support and coordination for multiple hospital projects to include construction, departmental expansions, and relocations. Ensure that strategy development leads to outcomes supportive of and synergistic with those of Harris Health’s strategic plan. Define success indicators and establish benchmarks. Serve in multiple interdisciplinary committees: Surgical Site Infection Taskforce

(SSI), Code Blue, Baby Friendly, and Take Home Supplies. Chair the Linen Utilization Committee and QWT (Quality Work Team). Serve in multiple hospital committees: Safety, Quality Review Council, and Emergency Management. Achievements

- Designed and managed construction for LBJ’s self-service Mail Room (3-day turn-key project).

- Successful sustainment of 5S of Central Supply, resulting 90% increase in on-time equipment deliveries

- Improved employee engagement and morale by 10 points or 15%.

- Project manager for a Linen Loss Project (Cost Savings of $16,000/mo.) and a projected savings of ($192,000/yr.).

- Managed complex relocations and procurement associated with on-going hospital semi-private conversion projects, 3 specialty clinics, 2 observations, and the Clinical Decision Unit.

- Elected to presidency in the Texas Gulf Coast Supply Chain Chapter of the Association for Healthcare Resources and Materials Management (AHRMM).

- Implemented the ECRI program, to track product recalls and alerts, and provided oversight for the written policy and procedures for system reporting.

Sr. Supply Chain Manager, Supply Chain Management 2008 – 2015 Logistics Chief, Emergency Management

Program Manager, Product Recalls/Product Complaint

$3M annual operating budget

28 FTE’s

5 Direct reports

Multi-site operations

This position directs multisite supply chain financial, labor, and operational performance for Lyndon B. Johnson General Hospital, 16 ACS and school-based clinics, a distribution center, a mailroom, and a receiving dock. Provide oversight, leadership, and coordination for Supply Chain and the Harris Health System’s Product Recall and Complaint Program. Achievements

- 2014: Project managed the launching of the new “Harris Health” Brand

- 2012 & 2013: Underwent two accrediting surveys (Joint Commission and DNV) without a single deficiency achieving an honorable mention by the COO.

- 2009 – 2013: Managed complex relocations and procurement associated with the construction and opening of the EC Expansion, Outpatient Center/Westland Project, Almatha Clark Taylor Health Clinic, and 3 Pediatric & Adolescent Health Centers.

- 2009: Created an asset management system, to track all minor movable medical equipment for 3 hospitals: Ben Taub, Lyndon B. Johnson, and Quenton Mease. During the use of this tracker, Supply Chain reduced lost equipment by 98%).

C. Nicolette Walker, MBA

7847 Pasture Springs Lane Cypress, Texas 77433 832-***-**** ***********@*****.*** 2 of 3

Texas Department of Transportation Houston, TX

Lead Contract Accountant/Business Process Analysis 2004 – 2008

$5.3M Highway Construction & Maintenance

3 Direct reports

Managed the highway construction and maintenance budget, financial analysis, planning and reporting. Reviewed contracts, amendments, subcontracts, procurement documents, change orders, work orders, agreements, supplementals, and time extensions; as well as assisted with contract negotiations. Maintained an updated capital assets and inventory database for the District.

Achievements

- Project managed that implemented EDMS (Electronic Document Management System) in response to the Sarbanes Oxley Act.

- Lauded for successful leadership and development of the document control work flow and business procedures using EDMS.

- Implemented an electronic billing process for all contracted services. (The Electronic Billing Process saved the State 100K+ in interest paid to State Vendors)

MEI Engineering and Quality Services Houston, TX

Manager, Accounting Dept. /Pension Administrator 1999 – 2004

$2M

3 Direct reports

100+ Contractors

Directed a team of time and expense coordinators for a third party inspection corporation in the oil and gas industry. Reviewed and approved time and expenses for consultants, contractors, and employees. Processed employee and contractor payroll, account receivables, and account payables. Reconciled several bank accounts and the corporate pension account

(electronically). Prepared tax forms for employees and contractors (1099’s and W-2), as well as government forms (941, 945, TWC, 1140, and various others as needed). Prepared monthly, semi-annual, and annually financial reports (P/L, Balance Statement, and Cash Flow Reports).

Achievements

- As Interim Controller, closed corporation, settled financial obligations, and successfully completed sale by transitioning contracts, accounts, and clients to Fisk & Associates, Inc.

- Developed an internal system that managed employee’s retirement and pension portfolios, eliminating a third party vendor (National Actuarial Pension Services), and creating a cost avoidance of $16,000/yr. MEI Engineering and Quality Services Houston, TX

Project Manager 1995 – 1999

Coordinated quality control inspections for material and tubular projects. Interviewed and on-boarded various technical and non-technical contracted services (quality control inspectors). Worked closely with inspectors and material specialists to maintain quality control standards through ISO standards. Reviewed, revised and disseminated inspection reports, NCRs, hot items, and various specifications as needed. Acted as a liaison between inspectors and clients/vendors. EDUCATION

Masters of Business Administration Texas Woman’s University 2015 Lean Six Sigma – Green Belt Certification with Capstone San Jacinto College 2014 Bachelor of Administration University of Houston-Downtown 2007 OTHER RELEVANT TRAINING

Incident Command IS 100 State Auditor’s Office 2009 ICS Healthcare Organization IS 100 FEMA 2009

ICS Healthcare Organization IS 200 FEMA 2009

Natl Incident Mgmt Sys IS 700 FEMA 2009

Effective Negotiating (C.L. Karrass) Karrass Seminars 2007 Project Management & Contracting in TX Gov State Auditor’s Office 2005 Introduction Texas Gov Finance & Budgeting State Auditor’s Office 2005 AWARDS/PRESENTATIONS

Honorable Mention by COO for “No Findings” from JCAHO (Healthcare Regulatory Organization) 2013 Honorable Mention by COO for “No Findings” from JCAHO (Healthcare Regulatory Organization) 2012 Harris Health’s Service First Hero and nominated for Employee of the Qtr. 2010 C. Nicolette Walker, MBA

7847 Pasture Springs Lane Cypress, Texas 77433 832-***-**** ***********@*****.*** 3 of 3

MEMBERSHIPS

Association for Healthcare Resources and Materials Management (AHRMM) – Vice President, Texas Gulf Coast Supply Chain Chapter (2014 – present)

Star of Faith – President (2012 – 2014)

Star of Faith– Board Chairwoman (2014 – present)

Website Administrator, Texas Gulf Coast Supply Chain Chapter. (2013 – present)

AHRMM – Professional Development Chairwoman (2009 – 2014)

AHRMM - National Member (2009 – present)

Adopt-A-Family (2010 – present)

References available upon request

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