Customer Service Administrative Assistant

Joyce Due

**** ****** *****, ************, ******* 32277 Phone: 904-***-****

e-mail: ****@*******.***

EDUCATION

University of Florida, Gainesville, Florida B.A. in English Literature

SKILLS AND EXPERIENCE

Skills

Knowledge of Microsoft Office including Word, Excel, and Outlook

Strong written and verbal communication skills

Exceptional organizational skills

Ability to work well with people from diverse backgrounds

Capable of managing multiple tasks in fast-paced environment

Customer service skills

Strong working knowledge of Requisitions, Accounts Payable, Key Requests, Purchasing, and Finance.

Experience

Communicated with visitors and callers by professionally greeting visitors, screening and appropriately transferring telephone calls or taking messages

Maintained administrative, faculty, and student files including adherence to FERPA regulations as well as university and departmental policies and procedures

Prepared materials and reports for meetings and presentations

Prepared and processed Travel Authorization and Travel Reimbursement forms and made travel arrangements for staff, faculty, and students

Planned meetings and events including reserving rooms, placing catering orders, maintaining multiple calendars, and taking minutes when appropriate

Carried out purchasing for department including preparing and processing requisitions, direct pays, Foundation check requests, and ordering of office supplies

Managed property in compliance with UNF policies and procedures including key requests, property checkout, and property disposition

Adhered to P-card policies and procedures including coding, reconciliation, and auditing

Administered departmental personnel policies, Personnel Action Forms, Supplemental Contracts.

Assisted with departmental admissions and enrollment procedures.

Assisted with departmental financial procedures including budget, federal work study, travel grants, scholarships, and research grants.

Accepted payments from diverse sources.

Assisted in preparing agenda for monthly meetings.

EMPLOYMENT

Administrative Assistant- First Service Residential September 2015-April 1, 2016

• Assisted manager of condominium complex by accepting and depositing monthly payments

• Prepared work orders and violations

• Updated owner files

• Prepared and sent out mass comunications

• Assisted in preparing agenda for monthly board meeting

Secretary – University of North Florida January, 2012-March 2015

Honors Program, Jacksonville, Florida

Key Accomplishments:

Served as personal secretary to the former Director of the Honors Program

Served as secretary and support staff to multiple university partners including Phi Kappa Phi, Phi Beta Kappa, Tuition Exchange

Supported the activities of the Coordinator of Admissions and Student Development

Secretary – University of North Florida April, 1997-January, 2012

Undergraduate Academic Enrichment Program, Jacksonville, Florida

Key Accomplishments:

Served as personal secretary to the Director of the UAEP Program

Worked closely with students pursuing high-profile graduate fellowships

Coordinated major events sponsored by Academic Affairs and donors including Career Connections, Face to Face, and the UNF Chapter of the Other Club

Counselor – Metabolic Research - Counselor

Jacksonville, Florida

Secretary – Minnesota Title Company- Abstractor

Jacksonville, Florida

Secretary – Cole & Cole Law - Legal Secretary

Daytona Beach, Florida

REFERENCES

Upon request

Contact this candidate