Manager Management

ANITA J. OSTERGARD

**** **** *.*. ******* **, Janesville, WI 53548

Cell: 608-***-**** Email: ***********@*****.***

PROFESSIONAL EXPERIENCE:

AJO PROFESSIONAL SERVICES, JANESVILLE, WI JAN. 2004 – PRESENT

OWNER

•Provide job readiness consulting services for individuals; resume and cover letter development, interview prep

•Provide career assessments and interpretation of results, and career goal planning

•Write policy manuals for small business

SHEEHY ENTERPRISES, WATERLOO, WI JAN. 2015 – FEB. 2016

HR DIRECTOR

Built HR department from the ground floor (first full-time HR Director at family-owned business)

Authored comprehensive policy manual and processes and procedures manual

Developed performance management system and tools creating regular annual review cycle

Wrote job descriptions for all positions in the three company entities

Managed FMLA, Workers Compensation and unpaid medical leave programs

Processed paperwork for Unemployment programs, prepared and testified at hearings

Initiated regular Director meetings to improve internal communication between departments and Directors

Requested regular involvement with Upper Management with regular meetings to stay involved with company objectives and goals to help in preparing strategic vision for HR departments

Implemented retention tracking program and monitoring of same

Tracked recruiting tallies on all positions hired to strategically evaluate effectiveness of sources used, cost effectiveness, quality of hires, and end result. Managed full cycle recruiting efforts.

Maintained expiration log to address DOT related issues for drivers; expiration’s on CDL driver licenses,

DOT Fed/Med physicals, postal badges and endorsements

Conducted investigations as related to employee relations, employee issues, behavioral and disciplinary concerns

Developed progressive disciplinary procedures and trained department heads on required documentation needed

Oversaw benefits administration. In charge of benefit changeover; implementation and open enrollment

Scheduled all pre-employment and random drug screens

Became knowledgeable of federal contractors DOT and DOL compliance standards

Established precedent log to address ongoing employee relations issues for fairness and consistency

Driver classifications and pay code management

Developed onboarding and off boarding process improvements

GLOBALLY PREFERRED, EVANSVILLE, WI JAN. 2013 – JAN. 2015

HR ADMINISTRATOR

Reviewed internal policies to ensure compliance with employment law and created written procedures to assist with improvement of office management processes, developed job descriptions

Updated customer and vendor email and contact lists and created electronic customer folders and digital files

Filled orders, stocked inventory, prepared and mailed invoices, processed small claims complaints

Prepared paperwork for tax filings, categorized expenses

EMPLOYMENT AND TRAINING ASSOCIATION, MADISON, WI JULY 2010-Dec. 2012

CAREER ADVISOR/DISABILITY NAVIGATOR (Dane County)

Facilitated weekly orientation sessions and individual Career Advising appointments with clients. Completed career assessments and did career research to assist customers in achieving their employment and education goals

Developed community relationships and utilized job development and placement techniques to help displaced WIA program clients find employment

Provided resources to individuals with disabilities to access needed services and assisted them with SSI and SSDI application processes and worked closely with DVR Counselors to coordinate program services

BADGER BUS LINES, MADISON, WI DEC. 2008-JUNE 2010

SAFETY TRAINER

Trained new CDL permit holders to prepare for School Bus Driving road test, including pre and post trip, parking, driving maneuvers

Developed Comprehensive Training Manual and training materials for monthly Driver Safety Meetings

Dispatched school bus drivers on school routes and for charter trips. Served as driver and transported children and adults with disabilities to and from work, school and social activities

Facilitated driver safety meetings and annual trainings on diversity, discrimination and harassment

ARC OF COLUMBIA COUNTY, PORTAGE, WI OCT. 2005-FEB. 2008

HR AND EXECUTIVE DIRECTOR

Performed all HR functions of organization; compensation, payroll, benefits administration, full cycle recruiting, onboarding and off boarding, processing workers’ compensation, unemployment and FMLA paperwork

In charge of all Event Planning, monthly social activities for residential home residents

Agency Manager for Special Olympics of Columbia County and coordinated all volunteer coaches

Responsible for fundraising, grant writing, budgets for administration office and four residential facilities

Updated bylaws and developed agencies first ever Strategic Plan for long term growth

Responsible for facilities management, cleanliness, compliance with State Regulations and monitoring of compliance for each facility (HFS88 and HFS83)

MY HOME, YOUR HOME, INC., MILWAUKEE, WI MAR. 2005-OCT. 2005

PROGRAM DIRECTOR

Directed operations of a 2-year transitional housing facility; 17 rooms, women ages 18-24.5 (Transitioning from foster care where they aged out of foster care, became homeless). Conduct interventions with clients and mediations between clients and staff. Oversaw application and intake process

Conducted fundraising efforts for organization, marketing events and Public Relations of facility and program

Recruited and developed Advisory Board members and met monthly to review program policies and programming ideas, gain support for fundraising efforts, mentoring and development

FORWARD SERVICE CORPORATION, MADISON, WI JAN. 1993 – DEC. 2003

PROGRAM MANAGER/TEAM LEAD/INTENSIVE SERVICES MANAGER/CASE MANAGER

Worked with individuals with multiple barriers to employment; including AODA, homelessness, mental health, joblessness

Wrote employability plans and worked individually with client base to establish life and career goals

Supervised, hired and trained staff. Wrote comprehensive training manual

EDUCATION:

CARDINAL STRITCH UNIVERSITY, MILWAUKEE, WI

Masters of Science, Business Management 3.80 GPA 2003

Bachelors of Science, Business Management 3.63 GPA Cum Laude 2000

Human Resource Certification 1999

UNIVERSITY OF WISCONSIN MADISON/CENTER FOR EDUCATION 2011

Global Career Development Facilitator (120-hour course)

HRCI/SHRM

Professional in Human Resource Management Certification (PHR) 1999-2011

Currently studying for SPHR exam (HRCI) and SCP exam (SHRM) certification 2016 (Fall)

Memberships:

SHRM National 2014-present

Greater Madison Area SHRM (GMA SHRM), Madison, WI 2014-present

Jefferson County SHRM (JCHRMA), Jefferson, WI 2015-present

Blackhawk Area SHRM (BHRA), Janesville, WI 2016-present

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