Receptionist/ Office AssistanCustomer Service Administrative Assistant

TOYOSI ODUGBEMI

**** ***** ***** *****, ******, GA 30096

678-***-****, ********@*****.**.**

OBJECTIVE

An energetic and hard-working individual seeking a Receptionist position, with a strong desire to succeed and to work diligently and contribute my own ideas to the organization’s objectives and targets and making sure the organization goal is achievable. Proven ability to be able to multi-task effectively and handle clerical projects with complete accuracy and professionalism.

SKILLS

Strong customer service

Office Equipment Operation

Excellent written and oral communication skills

Typing Speed- 45WPM

Proficient in MS Office (Word, Excel, PowerPoint and Outlook)

Strong clerical and office management skills

Transcribing dictation

Team-work

Telephone Reception

Diplomatic

EDUCATION

Executive Assistant – Career Step Training School April 2016

Certificate of Graduation

Courses in typing, grammar, punctuation, business writing, and office procedures.

Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.

Understanding of basic office equipment, including: fax machines, multiline phone systems, scanners, copy machines, etc. used in records management, filing, front desk reception, and office management.

Understanding of office finances, including: budgeting, invoices, accounts payable, accounts receivable, company credit cards, reimbursements, petty cash, etc.

Time management coursework: company scheduling and event/meeting planning.

Coursework in communication techniques & interpersonal skills (conflict resolution, understanding of cultural differences, professionalism, listening skills, and confidentiality).

Master’s Degree – Diplomacy and Foreign Policy November 2014

City University London, London, United Kingdom

Bachelor’s Degree – international Law and Diplomacy April 2013

Babcock University, Ogun State, Nigeria

EXPERIENCE

Office Assistant

Abundant Life Assisted Services Inc. – Roswell, GA June 2016 – Present

Answering and directing telephone calls, greeting and signing up clients, and also organizing the office.

Sorting and filing documents, making sure clients and employees files are organized and up to date.

Drafting correspondences and other formal documents, and also organizing timesheet for payroll and billing.

Planning and scheduling appointments and events.

Front Desk Receptionist March 2015 – November 2015

Maxi Flooring Company – Indianapolis, IN

Demonstrated proficiencies in telephone and front-desk reception, kept the reception area clean and tidy.

Received and assisted clients and escorted them to correct destinations; offices, showrooms or meeting rooms.

Handled delicate situations, such as customer requests, special needs and complaints, and also performed customer service functions.

Managed complete data entry and compile statistical reports on payments, orders, and outstanding invoices.

Customer Service Representative December 2013 – January 2015

StreetPr – London, United Kingdom

Gave remarkable and great service to the customers, and ensured customers were satisfied.

Provided information, other assistance to the customers, was also a team leader.

Resolved customer’s issues and shared benefits of additional service.

Answered inquiries and questions by the customers and kept accurate records of discussions and complaints by the customers, making sure problems were solved.

Administrative Assistant September 2012 – September 2013

Kilanko Law Firm – Lagos, Nigeria

Managed the reception area, which included greeting visitors, meeting clients and booking appointments.

Answered and forwarded telephone calls and messages to appropriate person.

Performed typing, filing and record-keeping activities, which includes organizing electronic files, paper files and information.

Sorted and distributed relevant posts, letters, memos and forms.

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