Technician Customer Service

KENNETH I. SARMIENTO

Email: ****************@*****.***

Mobile Number: +658*******

Address: Blk 647 Yishun Street 61 #08-380,760647,Singapore

Desired Position: MOBILE TECHNICIAN

Objectives:

To work as a Cell phone or Mobile Phone Technician for the service center of a telecom company or

telecom retail business and provide high quality of services.

Duties and Responsibilities:

The main duty of a cell phone technician is to attend damaged or faulty phones brought in by customers.

Diagnoses and repairs the phones and informs the customers when the phones will be available for pick up.

SUMMARY OF QUALIFICATIONS

9 years experience in maintaining consumer electronic products, 11 years in specializing in mobile phones

Proficient in cell phone software programs (iPhone, blackberry, nokia, Samsung, Sony Ericson)

Ability to upgrade and downgrade the software’s on the said mobile phones

Installing CYDIA, games, applications, Installous, themes, wallpapers etc.

Knowledge in operating different types of cell phones (hardware and software)

Knowledge in operating different types of boxes such as (UFS, JAF,HWK,UNIVERSAL

BOX, INFINITY, Z3X, SMART CLIP, SE TOOL, CYCLONE,Nck box)

Skills in iPhone, iPod touch, iPad, iPad mini/air software problem

Skills in providing high quality customer service

Ability to troubleshoot problems and issues of cell phones

Profound knowledge of Windows Operating System

Proficient with basic MS Office packages (Excel, MS Word, Outlook, PowerPoint)

Ability to read and comprehend assembly manuals

Ability to work under pressure

Ability to handle multi tasks

Formatting computers, laptops (windows 2003 and 2007, vista home-starter-premium, mac OSX-leopard,

windows 8)

WORK EXPERIENCE

MARCH 2014 – MARCH 14, 2016

MOBILE TECHNICIAN

SHARJAH, UAE

Responsibilities:

Examine mobile phone and smartphone unit sent for repair and observe operation until initial diagnostic is made

Re-install operating systems and reboot to check problem still recurs

Conduct prescribed diagnostics and document results

Open, disassemble and conduct further troubleshooting of parts with electronic hand tools and testers

Document all work done and parts replaced for proper billing purposes and system

Advise client on progress of troubleshooting and attach initial cost estimations when needed

Observe regular work timetables to attain optimum work productivity

NOVEMBER 2011 – NOVEMBER 2012

MOBILE TECHNICIAN

SINGAPORE CITY PLAZA

Responsibilities:

Re-install operating systems and reboot to check problem still recurs

Open, disassemble and conduct further troubleshooting of parts with electronic hand tools and testers

Removing/re-balling all kinds of IC especially pasted IC (Blackberry, IPhone, Nokia, Samsung, Sony Ericson)

Doing software to all kinds of mobile with different boxes (e.g. UFS, JAF, HWK, UNIVERSAL

BOX, INFINITY, Z3X, SMART CLIP, SE TOOL, CYCLONE, NCK BOX)

With knowledge and experiences in Nokia updates

Putting applications and games for IPhone, Samsung, Nokia

Trained newly hired technicians for repairing cell phone units

Referred to cell phone manuals to ensure the repairs done to the units are accurate

Informed customers on the warranty provided for the cell phone units repaired

Analyzed the problems of the cell phone units before proceeding with the repairs

Organized parts and components of various cell phone brands

Scheduled the repair timetable and informed customers when they can pick-up the unit

Assisted the technician in holding cell phones repairs

Performed routine testing

Examined cell phones to verify specifications

Ensured that cell phones were in proper working condition

Applied comprehensive technical knowledge to solve complex knowledge

JUNE 2006 – JULY 2011

CELLPHONE REPAIR

MOBILE TECNICIAN

PHILIPPINES, ROBINSON STARMILLS, PAMPANGA

Responsibilities:

Observe regular work shifts for optimum productivity

Discuss with client and document problems encountered with cell phone unit

Provide free troubleshooting and repair estimates for client approval

Ensure that the center has replacement kits and spare parts for any planned repair and order these from

manufacturers as required

Open, disassemble, repair, replace parts, and reassemble units when done

Test repaired units and advise clients when they can retrieve their units

Responsible for repairing and refurbishments of wireless phone

Able to diagnose and replace as necessary any external parts on entire phone

Programming with software utilizing computer applications and diagnostics tools for troubleshooting

Performs fundamental soldering component and connectors as needed

Performs functional testing inspects products to verify conformance to specifications and performing quality

Insurance

EDUCATIONAL ATTAINMENT

BACHELOR OF SCIENCE INDUSTRIAL TECHNOLOGY / ELECTRICITY - JUNE 2001 – MARCH 2006

DON HONORIO VENTURA COLLEGE OF ARTS AND TRADE, PHILIPPINES

ON THE JOB TRAINING - ELECTRIC LIGHT AND POWER CORPORATION - JUNE 2005 – MARCH 2006

SAN FERNANDO PAMPANGA, PHILIPPINES

PERSONAL PROFILE

Birth Date : 05 June 1984

Civil Status : Married

Sex : Male

Citizenship : Filipino

I do declare to the best of my knowledge and belief, all the above mentions and information are true and correct

KENNETH SARMIENTO

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