Senior Business Analyst ● Experienced Project Manager

Military veteran with 17 years of expertise in managing large IT and business projects, while helping leadership understand the strategic context of an evolving IT system responding to the constantly changing needs of the business environment.

Core Competencies

● Process Improvement

● Data Mining

● Enterprise Architecture

● Data Management

● Analytics

● Business Intelligence

● Programming (VBA)

● Project Management

Professional Experience

Senior Enterprise Architect Warner-Lee, San Antonio, TX (Jan/2016 – May/2016)

Oversaw all Enterprise Architecture developments and training requirements for in-house Enterprise Architects. Strategic advisor to CEO on business strategies, sales, and marketing initiatives.

Utilized ArchiMate and TOGAF hybrid frameworks to design Goodwill’s e-Commerce architectural plan

Designed Target application architecture based on process improvements utilizing Business Process Management…designed/authored software solution (VBA), based on target architecture, as proof-of-concept

Developed baseline and target architectural plans for A&M San Antonio’s procurement office

Target business architecture plan improved information flows, processes, roles and work practices

Target information architectural plan used as a strategic blueprint for a cloud based solution

Director Project Management Office Warner-Lee, San Antonio, TX (Jan/2015 to Jan/2016)

As direct-report to CIO, developed project timeline, approved baseline adjustments, vendor Statements of Work, project-related expenditures, and risk mitigation strategies on $9m software development and infrastructure upgrade project. Supervised Project Management Office consisting of: project manager, two project manager assistants, accounting specialist, controller, implementation specialist, and business analyst.

92% successful completion in overseeing 12 concurrent projects in the following areas:

Upgraded Network infrastructure (Nexus switching, Dell Compellents, F5 Load balancers, SCSM, etc.)

Replaced business (700 employees) phone system/upgraded Call Center using Cisco Phones/Call Manager

Implemented Two ERP solutions…CRM (Donor) and ChRM (Fellowship One)

Agile SDLC methodology (Pivotal Tracker/4 week sprints) web build; 2 geographically separated dev teams

Waterfall SDLC methodology mobile application build; in-house dev team and oversee outsource (Brazil)

Senior Business Analyst ECCO Select, San Antonio, TX (Jul/2014 to Jan/2015)

Collected IT and business requirements, mapped (charts/diagrams) workflows, performed gap analysis, and identified current state market clock/technology limitations to determine feasibility of $9m software and infrastructure project.

Successfully championed project through project initiation phase… leadership approved all recommendations!

Utilized Enterprise Architecture approach to integrate business processes with infrastructure requirements across four business departments and hundreds of cross-functional processes

Negotiated comprehensive hybrid purchasing plan with financial service provider (lease/cash) to defer costs

Developed a Risk Mitigation Plan to identify multiple fail-over processes across several departments to ensure highly anticipated broadcast event was successful.

Provided cause/effect for over 20 possible failures and step-by-step guidance on how to fail over/repair.

Developed Business Case Analysis (BCA) and financial models (NPV, ROI, IRR, and Cash Flows) for three scenarios to upgrade media storage capacity; provided decisional data for $1.6m executive decision

Solutions Architect United States Air Force, Randolph AFB, TX (Dec/2013 to Jul/2014)

Project scheduler within a Project Management Office. Responsible for developing an integrated project schedule that merged three organizations (personnel, organization locations, and like skill) sets into new agency.

Microsoft Project Server limitations necessitated building customized database (VBA) to schedule 7500 highly-variable processes, overlapping 500 functions, to ensure successful merging of over 3,000 employees

Solutions Architect United States Air Force, Randolph AFB, TX (Feb/2008 to Dec/2013)

Air Force’s program manager for the congressionally mandated (annually) Inherently Governmental Commercial Activity (IGCA) report, which determines the type of work accomplished by every position (over 600k positions) in the Air Force (AF) for use in identify insourcing/outsourcing opportunities. Supervised team of four

Collaborated with 94 senior leaders overseeing 600k positions…4k variations per position but only one is correct

Report consistently achieves 99.9% accuracy and submitted on time…for the last four years

Applied Enterprise Architecture plans (business, application, and data layers) and data modeling to design and develop (based on Agile principles) a Data Base Management System (DBMS)

Developed ETL system (Oracle & MS Access) to extract/transform data from 3 disparate Air Force ERP data layers (Manpower Programming Execution System (MPES), Defense Civilian Personnel Data System (DCPDS), and Military Personnel Data System (MILPDS)) to load into the DBMS

DBMS utilized predictive modeling algorithm (VBA), based on thematic analysis, to select type of work

Determines/creates/executes between 4k to 30k SQL statements to build 100-150k unique business rules

Dashboards translated data (60Gbs) into concise, decision-ready, metrics for 94 senior leaders

Programming code now incorporated into the AF’s MPES

Awards

2009 thru 2013 ranked as the #1 senior analyst in the division (60 employees)

2011: AFMA Manpower and Organization Program of the Year (IGCA Program Management)

Manpower and Organization Superintendent United States Air Force, Laughlin AFB, TX (Mar/2000 to Feb/2008)

Oversaw all base-level manning and budget changes to ensure reductions did not cause mission failure and responsible for process improvement initiatives and unit reorganizations (mergers).

Strategically advised 15 commanders in correctly identifying 88 position reductions with the least potential of negatively impacting their respective missions

Managed the merging of two organizations into one; merging methodology lauded by AF and incorporated into 160 future mergers across the AF enterprise.

Developed a hybrid facility layout analysis and a process relationship approach in integrating and collocating 3 diverse functions…Reutilized 8k sqft and returned 4k sqft in unneeded space.

Redesigned processing line using simulation modeling/layout analysis; output increased by 20 saved 864 sqft

Authored web-based customer satisfaction survey; system analyzed findings/relayed information to management

Awards

2004:AF Base Non Commission Officer (NCO) of the Year AF Best Practice Award for Professional Excellence

2005:Award for Professional Excellence (base level) AF Best Practice

2007:Award for Professional Excellence (command level) AF Best Practice Outstanding SNCO Performer (IG level)

Formal Education

MBA in Master of Business Administration (2013), GPA 3.6, University of Phoenix San Antonio, TX

BA in Business Management (2011), GPA 3.7, University of Phoenix San Antonio, TX

AAS in Human Resource Management (2004), GPA 3.8, Community College of the Air Force Maxwell Gunter, AL

Park University Adjunct Professor Information Systems and Management Operations (2013 to Present)

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