Manager Customer Service
Resume:
Y V O N N E D. B E N N E T T
972-***-**** * *********@*****.***
PROFESSIONAL EXPERIENCE
OFFICE TEAM, PARSONS BRINCKERHOFF, Baton Rouge, LA Feb. 2015 - Jan. 2016
Document Control Assistant
Duties includes locating and preparing documentation for state FEMA and FHWA disaster recovery reimbursement.
File preparation, filing, and researching lost or misplaced information in large filing system.
Administrative duties to include assisting all team members in diverse roles.
Worked with minimal supervision
EXETER FINANCE CORPORATION, Irving, TX Jul. 2013-Oct. 2014
Credit Collector II.
Responsible for performing recovery efforts to minimize losses on accounts that are identified as being delinquent.
Professionally assist and answer client questions pertaining to daily interest accrual, pay dates and due date change requests.
Assist others on the team with analyzing and entering legal notations into Z-Scope/SHAW system database
Personal management skills utilized and rewarded
FORERUNNERS NATIONAL ORGANIZATION OF WOMEN, Dallas, TX Jan. 1995-Present
Founder/President
Serve as logistics coordinator and as the primary contact for current members and participants regarding all functions in the organization.
Train and develop leaders by creating plans and objectives for their specific goals. Organizer of conferences, workshops, seminars and summits.
Process and track all data as required for conferences and conference activities. Draft and implement training manuals and classes for members and participants.
Maintain all records on computer and serve as point of contact with data processing, accounts payable, and accounts receivable.
Founder and Senior Editor of JourneyMag magazine.
AMERICAN AIRLINES TRAINING & CONFERENCE CTR, Dallas, TX Jan. 1990- Aug. 2001
Associate Director of Sales and Marketing
Assisted the director in managing multi-million dollar client accounts.
Managed a staff of 13 employees.
Maintained major multi-million dollar clients and their training programs. Maintained records of all client files.
Developed and arranged training courses and conferences for multiple fortune 500 companies. Drafted and enforced contracts for clients.
Travelled to give presentations to clients and other fortune 500 companies.
HOLIDAY INN, Dallas, TX Mar. 1988- Dec. 1990
Senior Sales Manager
Acquired and developed new accounts into producers and sponsors.
Communicated and engaged with new clients to learn about their companies’ needs and business objectives.
Applied useful information about clients to carve out new opportunities for sale increase.
Participated in hotel management.
Awards: Top Sales Manager during employment tenure.
EDUCATION
American Nursing Academy, Detroit, MI
Certification: Certified Licensed Vocational Nurse
Zig Ziglar, Dallas, TX
Certification:
Sales Training
Customer Service Training
Stephen Covey, Dallas, TX
Certification:
Leadership Training
Ethics in Business Training
Problem Solving
SKILLS
Proficient in Microsoft Office Word
Excel
Publisher
Intermediate skills in Microsoft PowerPoint
PROFESSIONAL REFERENCES
CINDA DENOUX
Project Controls-Sr. Document Control Manager
Parsons Brinkerhoff
JENNIFER PUGH
Senior Technical Specialist, FEMA Coordinator
Parsons Brinkerhoff
MICHELLE BOWEN
Quality Manager
Cardinal Health
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