Data Entry

MARISSA SIMONEAU

* ******* *****, **** **, Saco, ME 04072 Cell 207-***-**** *********@***.***

EDUCATION:

University of New England, Biddeford, ME.

• Bachelor of Science in Animal Behavior awarded May, 2013.

• Dean’s List Fall Semester 2011 and Fall Semester 2012. Catherine McAuley High School, Portland, ME.

• Diploma awarded 2009.

• Honor Roll for four years.

WORK EXPERIENCE:

Customer Service Representative, Cuddledown.

Yarmouth, ME

Full Time

September 2015 – March 2016

• Assists customers by attentively listening to their questions and obtaining solutions that not only make the customer happy, but uphold to business standards as well.

• Takes inbound calls to attend to customer’s orders, process returns, and resolve any problems they may have.

• Utilizes superior customer service skills to complete these tasks in a timely, effective, and friendly manner. Produce Associate, Hannaford.

Biddeford, ME

Part Time Flex Position

July 2013 – August 2015

• Stocked product, assisted customers with exceptional customer service, ensured safe rotation of product through attention to detail, and upheld responsibly for maintaining a highly-demanding and fast-selling cut fruit program.

• Trained new associates on several essential tasks that guaranteed a smoothly run department.

• Awarded “Service Star” for going above and beyond in customer service twice: September 2014 and August 2015.

Graphic Designer, Freelance.

Biddeford, ME

May 2015 – September 2015

• Participated in the development and design of a guide to consumer electronics.

• Coordinated with the writer and other advisors on a regular basis to produce a superior product.

• Adapted quickly to overcome changing requirements.

• Used Paintshop Pro and Paint Tool SAI to produce high quality images and backgrounds for the guide. VOLUNTEER AND INTERNSHIP EXPERIENCE:

Animal Caretaker Volunteer, Marine Animal Rehabilitation Center (MARC). University of New England (UNE), Biddeford, ME.

November 2009 – June

2014

• Employed safe and proper handling techniques, as well as thorough cleaning, teamwork, and volunteering at outreach events, up until its closure in 2014.

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