Customer Service Sales

Shaqueena Brown

***** ********* ** *** *** - Houston, TX 77099

***********@*****.*** - 832-***-****

I'm Determined, Motivated, Creative, & with strong interpersonal skills. I have extensive experience in retail, sales, customer service and management. I'm here to obtain a career at a company where I can maximize my management and associate development skills.

WORK EXPERIENCE

Application Manager

Xerox - Houston, TX - December 2013 to August 2014 Responsibilities

I completed assignments and handled customers questions and inquiries, I also insist with helping other agents with their questions and directing them the correct way to complete the applications. I worked using Microsoft word, excel, ect.

Skills Used

I continued to use my customer service skills along with my management skills. I Developed and engaged in using my Microsoft, Excel, Power Point knowledge.

Assistant Manager

Shoe Show - Houston, TX - June 2012 to November 2013 Delivered excellent customer service by greeting each customer. Addressed customer inquiries & resolved complaints. Stocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed & supervised employees engaged in sales, inventory-taking & reconciling cash receipts. Maintained daily record of all transactions.

Cashier

TARGET - Houston, TX - October 2011 to May 2012

Cash handling, Greeting, Bagging, Cleaning, Restocking, Customer service. Provider

Horizon Home Health - Houston, TX - January 2010 to July 2011 clean, give medication, walk, prepare meals & feed, run errands & bath my client of disability. EDUCATION

High School Diploma

Houston Can Academy Houston

2006 to 2009

ADDITIONAL INFORMATION

SKILLS

• Retail inventory management

• Accurate cash handling

• Store opening & closing procedures

• Store operations

• Outstanding communication skills

• Sales professional

• Recruiting & interviewing

• Reliable

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