Customer Service Data Entry
Resume:
Tammy V. Cooke
*.*******.*****@*****.***
Hackensack, NJ 07601
SKILLS SAP, PEOPLE SOFT, MAS 500, Financial, JD Edwards, One World, CODA, Get Paid,
Seagate Crystal Reports, Jaguar, Excel, MS Word, PowerPoint, Oracle, Quick Books Pro,
ADP Payroll, Triad, Orbits, Omni Cell, Arriba Software, ESD, ICW, RUMBA
07/2014 to 12/2015 Becton Dickinson Company, Franklin Lakes, NJ – Transportation & Claims Departments
Senior Return Materials Authorization Coordinator (RMA)/Shared Services and Data Analyst
(contract)
Reviewed Carrier Request for Authorization documentation for damaged products
Analyzed appropriate documentation to prepare for Return Materials Authorization/Disposition
Designed the implementation of POA for Carrier Request for Return Authorization
Produced over 100 monthly Return for Materials Authorizations (RMA) in SAP
Submitted RMA to 3rd party insurance contacts (Expeditors)
Constructed and Maintained (4) Comprehensive Excel Workbooks daily
Assisted in the recovery of $50 million dollars in lost profit
Observed the trajectory of damaged products to be returned
Served as liaison between BD, Trucking Companies, Insurance Company and Customers
Fashioned policy of POE and SOP for claims processing
Provided monthly data reporting with Power Point Presentation
02/2011 to 6/2014 Express Scripts Incorporated (nee Medco), Franklin Lakes, NJ – Finance Dept/Pharmacy Support
` (contract)
A/P Analyst (Full Cycle)
Processed 200 vendor invoices weekly and provided adjustments for assigned areas of responsibility
Validated Purchase Order information and Grants of Authority
Reconciled all invoices for assigned areas of responsibility
Matched checks for assigned areas of responsibility
Assisted with monitoring system and reports for accuracy
Reviewed/Resolved Month End Closing issues from Corp. Finance and Internal Customers
Controlled vendor and internal customer inquiries
Performed operational tasks as required at the direction of Supervisor or Vice President
Provided assistance with Special Projects, Journal Entries, Re-Classes, Process Nursing Visit Invoices
Aided with Departmental Administration, Vendor/Department Liaison
Project Coordinator
Reviewed/Resolved Closing issues from Corp. Finance and Internal Customers
Handled vendor and internal customer inquiries
Performed operational tasks as required at the direction of Supervisor or VP
Requested Project coordinator for Pharmacy Support Services; Pharmacy Remittance
Assisted in over $10,780,000 in pharmacy re-imbursements
Initialized liaison between Pharmacy and Express Scripts Incorporated
Reproduced Statement of Claims with EOB
Maintained Excel workbook for EFT’s & ACH’s
Created and maintained SOP for International Pharmacy Dialog
Claims Customer Service Liaison
Updated processed claims
Followed up on processed claims including payment status
Liaison between ESI Corporate and pharmacies
3/2009 to 2/2011 Family Management
Maintaining day to day necessities of ailing family member
1/2008 to 3/2008 Atrinsic, Inc, New York, NY – Full Cycle A/P Analyst & Admin Assistant (contract)
3/2008 to 6/2008 New York Media LLC, New York, NY – Full Cycle A/ P Analyst (contract)
6/2008 to 3/2009 Resources/Publicis, New York, NY – Senior A/P Analyst (contract)
Processed vendor invoices weekly depending upon departmental needs and provided adjustments for assigned areas of responsibility
Reconciled all invoices for assigned areas of responsibility
Matched checks for assigned areas of responsibility
Assisted with monitoring system and reports for accuracy
Reviewed/Resolved Month End Closing issues from Corp. Finance and Internal Customers
Controlled vendor and internal customer inquiries
Performed operational tasks as required at the direction of Supervisor or Vice President
Provided assistance with Special Projects, Journal Entries, Re-Classes, Process Nursing Visit Invoices
Aided with Departmental Administration, Vendor/Department Liaison
1/2006 to 6/2006 Star Supply - Staff Accountant/Assistant Office Manager (contract)
Processed inter-company journal entries
Performed bank, accounts reconciliation
Submitted Month-end reporting
Reported monthly income and allocating revenue by product
Submitted Audit billing/managed collection/ cash management
Submitted Aging Reporting for seven desks
Ensured compliance with SOX requirements
Processed Wire Transfers
6/2006 to 12/2006 Stryker Howmedica Osteonics –Credit/Collections Analyst (contract)
Managed collection functions of accounts
Tracked, monitored and reported progress of credit review, doubtful transfers and write offs
Assisted Management with employee training
Performed Customer Service and sales staff duties
Assisted in the development of Collections Policies and Procedures
1/2007 to 5/2007 Alpharma - Credit/Collections Manager (contract)
Performed Collections/Credit analysis for several small to medium customers for pharmaceutical products
Managed collection functions of accounts
Performed daily/weekly/monthly account reporting
Created Statement reporting document
Created Credit Line Approval document
Performed Daily telephone conversations to customers in USA and Canada
Reduced DOS from 210 days to 30 days
Reduced unapplied ACH/EFT’s from 4 million to 100 thousand
5/2007 to 3/2008 NBA-Properties Division - Jr. Accountant/ Asst. Project Mgr.(contract)
Supervised in the reduction of 40 million dollars in accrued unapplied cash
Resolved Trade Discrepancies
Provided Monthly forecasting of impending cash receipts
Implemented data entry SOP and maintained cash receipts SOP, licensing agreements SOP, contracts amendments with Legal Department SOP, cash applications SOP, account reconciliation SOP, royalties and Excel spreadsheets/workbooks
4/2003 to 12/2005 Panasonic of North America, Secaucus, NJ - SENIOR Collections/Credit Analyst
Maintained Collections/Credit analysis for over 600 small to medium consumer and national accounts
Maintained Accounts, Journal Entries, Cash Applications and Account Reconciliation
Performed daily/weekly/monthly account reporting
Released pending orders based on credit lines and/or DSO
Managed collection functions of accounts
Tracked, monitored and reported progress of credit review, doubtful transfers and write offs
Assisted Management with employee training
Performed Customer Service and sales staff duties
Assisted in the development of Collections Policies and Procedures
3/2000 to 4/2003 TRW Lucas Aerospace, Englewood, NJ - Junior Accountant / Senior Accounts Payable Analyst
Coded invoices for data entry
Instructed and/or trained a/p and a/r clerks in data entry
Executed check printing process
Maintained journal entries of accounts payable
Completed adjustments to the balance sheet, journal and trial balance
Implemented filing system to cross reference vendor and accounting
Performed Accounts Receivable duties, received payments via wire transfer, money order, credit card payment
Coded each transaction to appropriate vendor
Posted payment via software program, spread sheet or general ledger
Maintained balance sheets
Prepared adjustments to general ledger and/or trial balance
Disbursed payments to multiple accounts or multiple vendors – When wire transfer was one lump sum, created spread sheet with the backup given by the bank so payments would be posted to correct accounts.
EDUCATION William Paterson University
Course of Study – Business/Project Management
Anticipated graduation date – TBD
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