Customer Service Administrative Assistant

**** ******* ******

Schertz, Texas ***** Mobile: 210-***-****

Dawn Williams

1

Objective Administrative Assistant seeking a position with a growth oriented company with advancement opportunity.

Qualifications Customer Service, multi-line switchboard, 10 key, typing, filling systems, bookkeeping, postage meter, Windows 2000, Microsoft Word, Lotus 123, Excel, Office, Outlook, Power Point, Quick Books, Fed-Ex Computer System, HotDocs

(Legal), and ProDoc (Legal).

Work Experience Law Office of Hector Cortes

Paralegal 2009 to present

Responsibilities include client relations, customer service, filing legal documents, and research, creating LLC’s and creating legal documents. Redcats USA, Universal City, Texas 2006

Telemarketer

Responsibilities included customer service and answering incoming catalog orders and sales.

Amerispec Home Inspection, San Antonio, Texas 2005 Administrative Assistant

Responsibilities included customer service, multi-line switchboard, prepared detailed work orders for home inspections.

Atlas Mechanical, San Antonio, Texas 2004

Administrative Assistant

Assistant to owner, which included bookkeeping, create invoices, collections and clerical duties.

Little Rock Housing Authority, Little Rock, Arkansas 1996 to 1999

(Manpower Temporary Agency)

Receptionist/Administrative Assistant

Assistant to the Systems and Finance Officer, Human Resource and Accounting Department. Responsibilities included payroll, and accounts payable and receivable and customer service. Cross-trained to work at the Maintenance Department help desk, and a Section 8 Department clerical position. NPC International Pizza Hut, North Little Rock and Jacksonville, Arkansas 1989 – 1993, 1995 - 1996

Assistant Manager, Manager

Responsibilities included supervising personnel, payroll, inventory, ordering and receiving all stock in store, scheduling of employees, bookkeeping, customer service, interviewing and hiring of employees, and accountable for all money handling for the store.

Education Career Point Institute, San Antonio, Texas 2004 Administrative Assistant Program completed.

1020 Curtiss Avenue

Schertz, Texas 78154 Mobile: 210-***-****

Dawn Williams

2

Basic Management Training Course, Memphis Tennessee 1996 Course: Problem Solving, Communication Skills, Security Risk Management, Interviewing and Government Regulations.

Samuel Clemens High School, Schertz, Texas 1984

General Studies

Volunteer

Experience Cortes and Associates Law Office, San Antonio, Texas 1999-2000 Legal Assistant

Responsibilities included switchboard, clerical duties, prepared and filed legal documents (petitions, discoveries, answers, decrees, bankruptcies, etc.), legal research, and maintained all client records and client personal contact. Accounting responsibilities included accounts payable and receivable. Little Rock Air Force Base Housing Office, Jacksonville, Arkansas 1994 to 1995 Receptionist/Clerk

Duties to include: customer service, bookkeeping, filing, multi line switchboard, typing, Windows 95, and data entry.

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