Customer Service Data Entry

PEDRO LOPEZ

**** **** **** ****** *******, Illinois 60609 - 773-***-**** - **************@*******.***

OBJECTIVE

Seeking to obtain a position as Patient Service Representative or Account Representative in the medical field where I can apply my knowledge and skills proactively to contribute with the growth of the organization I will have the opportunity to advance.

SUMMARY OF QUALIFICATIONS

Certified Billing and Coding Specialist.

Bilingual- English/Spanish.

Knowledge of MS Office suite. Ability to become proficient in organization’s various systems as well as client systems and programs.

Willing to contribute to situations occurring after hours

Ability to work in any size office environment as part of a team. Ability to positively address customer service concerns. Ability to exercise good judgment and make sound decisions regarding customer inquiries.

Efficient in maintaining and organizing the endless stream of medical records and billing information that is processed through hospitals and other medical facilities every day.

Strong planner and problem solver who can adapt to change work independently as well as in a team setting.

Able to juggle multiple priorities and meet tight deadlines without compromising quality.

PROFESSIONAL EXPERIENCE

Patient Access Coordinator 08/2011 – Present

St. Mary & Elizabeth Hospital Medical Center, Chicago, IL

Receive, greet and direct patients, family members, client visitors and physicians in positive and conscientious manner adhering to our “we also treat the human spirit” following the policies of the company

Enter billing information and collect payments when required, including the safeguarding of assets and credit card information.

Collect specimens according to establish training.

Responsible for completing all data entry requirements accurately including data entry of patient registration, entry of test order form requisition of pulling order from database.

Data entry and processing specimens including: labeling, centrifuging, splitting and freezing specimens as required by test order,

Perform verification of patient demographic information, obtain consents signed, etc.

Introduce patients to the accurate registration, explaining forms and polices, secure signatures for different kind of forms such HIPAA, MESSAGE FROM MEDICARE, PATIENT’S RIGHTS, COB’S and LEP’S

Complete required information in billing screens accurately, collect deposits and payments, and answered patient questions

Guarantee patient’s satisfaction and confidentiality

Maintain a high level of billing data quality and communicates with physicians and other departments effectively to minimize the hospital’s exposure to financial risk

Verify medical insurance eligibility, ER Collection’s filing documents and keep secure all information necessary for internal operations

Request payments from patients on past due balances identified as patient responsibility

Instruct patients to call billing office to set up payment plan on all collections amounts

Assist in training new associates and on call staff

Attend any educational seminars or training as requested

Patient Access Coordinator ED Financial 06/2011 – 07/2011

Rush University medical Center, Chicago, IL

Created the HAR number at the entrance using 3,3 dob and gender,

Registered in coming patients thru emergency department

Notified payers about patient’s visit or emergency department

Worked on the WORKQUE system

Discharged patients and collection of co-pays

Manager 08/2008 - 01/2010

Discount Village Outlet, Chicago, IL

Managed responsibilities that included purchasing, merchandising, customer service, and all facets of a running department store

Skilled at planning and budgeting; employee training; adherence to company standards; and company relations

Time Keeper & Fire Watcher 09/2007 - 01/2008

Gulf Copper Manufacturing Corp., Galveston, TX

Compiled employees’ time and production records

Reviewed timesheet, work charts and timecards for accuracy and thoroughness

Assisted with the duty of fire watch for hot jobs as required

Service Representative & Radiology Clerk 07/1997 - 08/2007

Loyola University Medical Center, Maywood, IL

Managed updating demographics, greeting and signing in patients, registering patients for hospital; services, answering and directing phone calls, collecting payments for service

Executed clerical duties in a radiology department such as maintaining patients’ database with clinical details

Performed digitization of x-ray films, maintained radiology equipment in good running condition and took printouts from digital images

Accomplished the tasks of compiling and maintaining records of charges for goods and services rendered and preparing and completing insurance forms

Checked patients in for appointments, collected co-pays and scheduled future appointments

EDUCATION

Taylor Business Institute, Chicago, Illinois 06/2009 – 01/2011

Associates in Applied Science, Medical Billing and Coding

Mexico Institute, Durango, Mexico 09/1985 – 06/1988

Technical Executive Accounting Certificate

REFERENCES AVAILABLE UPON REQU

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