Customer Service Management
Resume:
ABHISHEK KUMAR
T-***/C, Gali No-*, Baljeet Nagar, Shadipur, Delhi
P.O. Box 110008
***********@*****.***
Mobile: 098********
Objective
Seeking a position to utilize my skills and abilities in a renowned organization that offers professional
Growth while being resourceful, innovative and flexible.
Areas of Expertise
Customer Service Management
Complaint Handling & Resolution
Marketing
Retail Operations Management
Customer Satisfaction Enhancement
Shrink Reduction/Loss Control
Sales & Margin Improvement
Teambuilding & Training
Inventory Management
Order Fulfillment
Professional Experience
1 Jan 2016 TO Present
STANMAX DEPARTMENT STORE Laxmi Nagar Delhi
Department Manager
( Ladies wear )
Contribution
Assisting in store operations.
Opening or closing of store.
Managing team of 25 member.
Meeting with merchandiser .
Ensuring excellent service to the customer.
Creating an environment oriented to open communications, creative thinking, cohesive team effort and workplace trust.
Providing status reporting of team activities against the program plan or schedule.
To familiarize the team with the customer needs, the development process to support task performance.
Visual Merchandised some areas of floor.
Taking payment.
Meeting branch target.
Cash handling.
Maintaining DSR of the category.
Training
10 Dec 2012 TO 8 Dec 2015
SHOPPER STOP DEPARTMENT STORE Rajouri Garden Delhi
1/
Fashion Assistant & Team Leader
(Ladies Ethnic & Men`s wear)
Contribution
Assisting in store operations.
Ensuring excellent service to the customer.
Creating an environment oriented to open communications, creative thinking, cohesive team effort and workplace trust.
Providing status reporting of team activities against the program plan or schedule.
To familiarize the team with the customer needs, the development process to support task performance.
Team Leader of 14 member
Supervisor shop floor on weekends.
Visual Merchandised some areas of floor.
Taking payment.
Meeting branch target.
Cash handling.
Maintaining DSR of the category.
Training
Achievements
Most of the times 100% target achiever
Awarded two times as employee of the month.
Awarded as the best punctual staff of the store.
1 May 2012 TO 2 Dec 2015
SONY INDIA PVT LTD EXCLUSIVE ELECTRONIC STORE Pitampura Delhi
Demonstrator & Cutomer Care Associate
Contribution
Ensuring excellent service to the customer
Meeting branch target
Face to face contact with customers
Visual Merchandised some areas of floor
Achievements
Most of the times 100% target achiever
EDUCATION
Professional Qualification:
MASTER OF BUSINESS ADMINISTRATION From UTTAR PRADESH TECHNICAL UNIVERSITY (2012)
College:
IIMT College of Management, Gr. Noida
BACHELORE OF BUSINESS MANAGEMENT From BANGALORE UNIVERSITY (2009)
College:
DAYANAND SAGAR JUNIOUR BUSINESS SCHOOL, BANGALORE
10+2
From RSVM DHANBAD Affiliated to CBSE BOARD (2006)
10TH
From RSVM DHANBAD Affilated to CBSE BOARD (2004)
EXTRA CURRICULAR ACTIVITIES
Leadership Training Program from CIL Bangalore University
Diploma in Computer Application from BA Dhanbad
Diploma in Retail Skills from SMU & City Guilds
STRENGTH
Positive approach towards life, Flexible, co-ordinate with diverse kind of people
PERSONAL INTERESTS
Shopping Traveling
PERSONAL PROFILE
Father’s Name : Awadhesh Singh
Date of Birth : Dec,8, 1987.
Permanent address : Police Line Campus Dhanbad Jharkhand
Nationality : Indian
Marital Status : Single
I hereby declare that the above mentioned information is true to the best of my knowledge.
Date:
Abhishek Kumar
Place:
Contact this candidate