Experienced Business Analyst

Jeffrey W. Miller

Cell:773-***-****

acu76t@r.postjobfree.com

WORK EXPERIENCE

Stifel Financial Corporation, St. Louis, MO April 2014 – March 2016

IT - Information Systems, Business Analyst Lead

Information Systems, the primary IT arm of Stifel Financial, develops financial services software for Stifel Advisors, clients and internal departments.

Managed application and database support queue using JIRA and System Center Service Manager

oReport to Stifel Management and end-users on issue status

oAuthor basic SQL queries to replicate and triage unexpected software functionality

oDocumentation and communication of steps required to replicate web functionality issues or bugs

oCollaborate with Web Development and SQL teams to coordinate, develop and release solutions for reported issues or bugs

Responsible for software project documentation from both business and technical perspectives

oDevelopment of Statement of Work and Business Requirements documents and templates

Systems Analysis lead for regulatory audits conducted in collaboration with Ernst & Young

oDocument procedures, code, users and processes for SOX related reports and applications

oLiaison between application owners, developers and Stifel’s Internal Audit group

Performed regular system maintenance for project development tracking software

CME Group, Chicago, IL July 2012 – April 2014

Information Products, DataMine Product Analyst

DataMine, a CME Group business line with over $1.8 million in annual sales, offers financial market data products and services to banks, hedge funds, proprietary trading groups and academic institutions.

Business Lead for market data system re-architecture that cut storage costs from $800,000 annually to a one-time cost of $800,000 plus $10,000 annual fee

Employed elements of Value Chain, Competitor Array and Porter’s Five Forces frameworks to further exploit value in CME Group market data by

oCompiling customer feedback to enhancing existing product lines to allow for charging a premium

oCreation of self-service APIs and value-added data products such as Equity Execution Statistics

Worked directly with clients eliciting business requirements to build valued-added market data tools

Authored charters and specifications that transformed business requirements into products

Responsible for coordinating with IT Management to acquire technical resources based on projected development priorities

Authored and maintained FAQs, process flow diagrams and other customer facing materials in conjunction with CME Group Marketing

Provided specialized client support for complex customer issues

CME Group, Chicago, IL September 2009 – June 2012

Information Products, DataMine Technical Analyst

Managed customer subscription base of 84 trading or research entities that accounted for $2 million in annually recurring revenue

Sold over $250,000 in market data products between September 2009 and August 2010

Performed monthly revenue reconciliation in conjunction with CME Accounting Department

Assisted with market data contract negotiation and execution

Provided technical and sales support for incoming DataMine customers

Responsible for maintaining order tracking and customer follow up system

EDUCATION

DePaul University, College of Commerce, Chicago, IL

Bachelors of Science in Economics, March 2007

TECHNICAL SKILLS / EXPERIENCE

Northwestern University SCS Certified Business Analyst

MS Office Suite

Experience with basic SQL query authoring

Agile certified (DevMynd)

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