Customer Service Sales

Amaranta Selby

**** ********* **., ****** ** ****3

Mobile: 765-***-**** *************@*****.***

An experienced and bi-lingual professional, customer-oriented individual with a wide spectrum of transferable skills including coordination of activities, market research and management of considerable groups. With developed expertise within the travel and tourism industry. Effective coordinator and leader of tours of students from all over the world and planning and executing refined itineraries to support their educative objectives. A confident trainer and mentor in addition to exploring relevant sales and marketing channels to increase revenues and enhance opportunities. AREAS OF STRENGTH AND EXPERTISE

• Travel & Tourism

• Bi-Lingual

• Planning & Coordinating

• Exclusive Clientele

• Management & Leadership

• Banking

• Customer Service & Hospitality

• Operations Management

• Sales & Marketing

• Training & Mentorship

• Vendor Relationships

• Delivering Presentations

PROFESSIONAL EXPERIENCE

Citizens Exchange Bank, IN, USA 2015/2016

Teller & Customer Service

• Engaged with customers on a daily basis on different types of transactions, assuring personalized service.

• Advised customers on different products depending on their personal needs.

• All operations related to accounts.

Grand Circle Travel, Chile 2015

Trip Leader

• Planned and led cultural experience programs, directing tour groups through South American 15 to 18 day travel itinerary, managing guide relationships, reservations and payments

• Maintained effective relationships with 40 to 80 vendors per trip across Chile, Argentina and Brazil The Austral Group, Chile 2012/2015

Program Host

• Prepared comprehensive itinerary of meetings with corporate visits, roundtables, and networking opportunities for American MBA students visiting Latin America

• Coordinated and facilitated a range of complementary cultural activities and tourism experiences

• Successfully increased client networking and international employment potential through the introduction of numerous US students to Chile

Villas in Chile, Chile 2006/2015

Manager

• Managed operations issues on 3 villas and demonstrated excellent levels of customer service in addition to creating an itinerary for cultural and recreational activities for guests Wines of Chile, Chile 2009/2012

Representative and Coordinator

• Hosted 7 day wine tasting tours for exclusive clientele, including sommeliers, distinguished chefs and restaurateurs, winemakers and importers

• Increased awareness and sales revenue of Wines of Chile’s most awarded wine regions The Singular Hotel, Chile 2011

Consulter & Trainer

• Conceptualized and implemented tour guide training and protocols to reinforce exceptional standards and customer service

• Created and developed classroom and on-site curriculum, delivering high quality training to new staff within a three month period, prior to the opening

Abercrombie and Kent, Chile 1999/2010

Trip Leader

• Directed South American tours for groups of American, Australian and British tourists Amaranta Selby Resume, Page 2

• Ensured updates on travel product offerings through extensive market research on new, deluxe restaurants, lodges and wineries

• Promoted new products through presentations to luxury travel agents, leading informative marketing tours to increase and broaden sales and marketing channels

Previous employment includes Bilingual Tour Guide and Translator, Program Director and Local Guide EDUCATION AND TRAINING

Associate of Applied Science in Business Administration, Ivytech, Current Landscaping and Urban Development, Inacap, Santiago, Chile, 1995-1996 Travel & Hospitality, Inacap, Santiago, Chile, 1992-1994 Madison Grant High School, Fairmount, IN, 1987-1990 Rafael Hernandez School, Boston, MA, 1978-1986

First Aid Training, INP, Chile, 2008

Chilean Contemporary Art, Fine Arts Museum, Santiago, Chile, 2007

‘Configuracion del Territorio Chileno’, Universidad Adolfo Ibañez, 2007 Pre-Columbian Art Course, Pre-Columbian Art Museum, Santiago, Chile, 2006 Wine Tasting Course, Vinoteca, Santiago, Chile, 2006 Wine Tasting Course, ‘Escuela de los sentidos’, Pascual Ibañez, 2006 Native Flora Course, UNORCH, Chile, 2004

Ecotourism Course, ‘Sustentabilidad del Turismo de Naturaleza’, Consultora Ambar, 2002 AVAILABLE FROM 07/18/2016

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