Project Manager

HimaBindu Kanakala PMP, CSM

Result oriented Project Manager with expertise in driving and delivering complex projects working across various service organizations including Telecom, Online Experience and Manufacturing.

Extensive experience in Change, Release and Stakeholder Management with focus both on Business and Technical transformations.

Initiated and implemented process improvements emphasizing on operational excellence through continuous improvement and streamline processes using data driven approach resulting in overall reduced release turnaround time, increase productivity and efficiency.

14 years of Information Technology with 9 years’ experience leading the teams collaboratively to successfully plan, execute and deliver complex projects with both internal and external stakeholders in a matrix and Global Environment set up.

Capable of learning new Technologies, Concepts and Methodologies as the projects demand and able to create and contribute to new processes, design artifacts. Instrumental in setting up processes, techniques and encouraged knowledge sharing to contribute to both team and project success.

PMI PMP certified since 2007, Six Sigma TCS Certified,Certified Scrum Master and ITIL trained

PROFESSIONAL PROFILE

Project Management

Process Improvement

Change and Configuration Management

Problem solving and Decision making

Negotiation, Influence and effective Communication

Customer Relationship management

Customer/Vendor Relationship Management

Service Delivery and Engagement

Cross functional team Leadership

Agile/Scrum Methodology

Project/Program governance and stakeholder management

PMO

Release Management

Create Functional

Specifications

Service Delivery and Engagement

SDLC

Requirements Management

BSS/OSS Telecom Knowledge

PROFESSIONAL HISTORY

Contractor at Ericsson

Business Solutions Consultant, IT Transformation Project(Universe 2.0) at T-mobile Oct 2014 – April 2016

Develop and review Requirements for the Transformation project(BSS/OSS functionality including Billing System, Charging System, SAP Care, MBC( Ericsson metering system for Data ) from various stakeholders including Business, Operations, IT, Care.

Create and maintain Business use cases to define Product Functionality.

Lead projects for Scope finalization with the Customer on Releases and be able to facilitate or moderate JAD sessions. Track open items on requirements/design to bring them to closure to complete the solution.

Manage Scope for the Release working with the Customer and Teams and shepherd closure on issues and dependencies working through the Releases with all stakeholders.

Provide consulting services and be single point of contact for the customer for domain SME/Project for Requirements.

Engage with Customer and Solution Teams(Design/Dev/Test) to resolve dependencies/disputes/issues and accountable for approvals from Customer for Design.

Establish and streamline processes and enforce governance for greater productivity of the team and have accountability for various stakeholders involved in the projects.

Collaborate with Cross Functional domains to identify and get consensus on the AS-IS and TO-BE processes to provide complete solution.

Work closely with Solution Architects, Dev and Test, Product teams and Program Management team to ensure Requirements are being fulfilled and be the SME.

Identify, assess, track and mitigate issues and risks at multiple levels.

Create and disseminate various Project Artifacts including Functional Specification Document, Impact Assessments, Issues and Risk registers, Project Status Reports from customizing Share point site for easy access to the team as part of PMO.

Collaborate on High Level Design with Business and Technical teams to ensure that Business requirements are being fulfilled.

Contractor at Microsoft

SCrum Master, Engineering Community Online (ECO) Mar 2013 – Sep 2014

As part of the ECO team driven new features implementation for Commercial and Consumer Microsoft Products Support Portal, support.microsoft.com. Collaborate with Audience Leads, Solution Managers, Technical Program Managers, Engineering and Operations to define, manage and deliver Projects. Establish Project baselines including defining the Scope, Schedule and Budget, assign Resources and manage them to deliver the Project objectives.

Oversee end to end Project Management of migration of Support.microsoft.com portal from on-prem to Azure, cloud based platform. Engage various stakeholders to derive at the scope of work and lock down on the design and schedule for the dependency work items with key focus on no impact to the current functionality and improve performance and reduction in the cost and Release turnaround time for faster deployments in Azure.

Facilitate and moderate JAD Sessions, daily scrum Daily standup meeting, Release Planning Meeting, Sprint Demo Meeting, Sprint Planning Meeting, Sprint Retrospective meetings, issue resolution, leadership update.

Track, prioritize, triage bugs effectively to ensure Quality Product is shipped.

Identify, assess, track and mitigate issues and risks at multiple levels.

Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups working in different time zones with competing priorities.

Create and disseminate various Project Artifacts including Functional Specification Document, Project Schedule, Issues and Risk registers, Project Status Reports and organizing them in SharePoint sites for easy access to the team.

Establish Release Plan considering dependency and constraints of Business, Engineering, Partner Teams and Operations for smooth Release.

Contractor at Microsoft

Project Manager, Engineering Services IT APR 2012-Dec 2012

Managed and delivered Projects within the PMO which are large scale Data Center- Network Technical Refresh Projects, Network Service improvement Projects to support Products development within Microsoft Corporation.

Collaborate with Vendors and Project Teams on defining SOW to set the expectations on Scope, Time and Budget and manage it to align with the objectives of the project.

Facilitate and moderate team meetings including project kick offs team progress meetings, issue resolution and leadership update and project close.

Contributed to Continuous Improvement of PMO processes by implementing Project prioritization score card which is based on Strategic drivers for the project and weighted scores for each criteria and having a final rating for the project to prioritize against other competing projects.

Develop and disseminate Project Artifacts including Project Definition Document, Project Schedule, Issues and Risk registers and status reports on the Project Server.

Sun Life Financials Oct2010 – May 2011

Manager, Data Management Services

Directed on internal Metrics generation Projects for meeting SLA and databases upgrade projects.

Implemented processes to ensure the service delivery is able to meet/exceed the SLA for the intake requests for DBA.

Facilitate and moderate portfolio/domain/relationship meetings including project kickoffs, team progress and issue resolution, leadership update, project close out and best practices and core team meetings.

Project planning, resource management, prepare PDD, costing and Issue/Risk registers

SharePoint Site Management – create and maintain System Center SharePoint sites.

Set expectations on the SLA with the team and create escalation process for issue resolution.

Management, Monitoring and reporting of portfolio financials and budgets.

Metrics collections, analysis and presentation.

Performance management Process - Includes discussing Career Development plan and goals setting.

Service Delivery - Ensure that the team delivers on time and with required Quality by meeting or exceeding the defined SLAs.

Monitor SLA performance and take appropriate proactive and reactive actions.

Set up proper communication channels within the team and with the partners.

Competency development and management for team.

Ericsson Services LTD (UK, Reading) Feb2006 – Dec 2008

Project Manager, BSS/OSS Change Management - PMO

Member of Ericsson Services Limited (ESL) IT Project delivery team as part of managed Services through Tata Consultancy Services, responsible end to end delivery BSS/OSS projects in Change Management.

oManage Change Requests and authorize releases.

oFacilitate and moderate CAB (Change Advisory Board) meetings.

oInitiate, track and update and finally close the change requests using the change management tool.

oDevelop and implement the processes required for smooth functioning of change management system.

oAttend steering committee and Project approval board meetings for project / program reviews

oEnsure the appropriate level of operational support is available to the team in multivendor operational outsourcing model

oManage all tasks associated with initiating, planning, scheduling, executing and controlling programs/projects/resources in portfolios.

oEvaluate Project success by measuring the scope fulfillment, schedule adherence and budgeted cost in portfolios.

oEnsure timely portfolio level communication specific to steering committee, stakeholders, internal and external resources and senior management.

oSetting up organizational processes/setups for the engagement

oImplement Process improvement initiatives for various domain / portfolios.

oManagement, Monitoring and reporting of portfolio financials and budgets

oMetrics collections, analysis and presentation

oStakeholder relationship management

oManage selfcare peoplesoft projects

Directed a team of senior business analysts, technical leads, development and test

Teams in a global Environment set up both customer and internal team, towards on-time project deliveries.

Optimized testing and release management cycles resulting in 15-20% improvement in project release cycles and faster System Integration and Business readiness testing cycle.

Directed quality-improvement and associated change-management initiatives; achieved

25% project cost reduction with offshoring, negotiating on optimized testing cycles and early release cycles.

Establish Project plan, resource management, prepare PDD, costing and Issue/Risk registers

Liaise with Procurement teams for external work-packages, RFP and RFQ to 3rd party vendors

Successfully streamlined project intake process reducing the overhead on project governance and increase in the faster delivery of the projects reducing the backlog items in queue by 20%.

Department of Company Affairs (India) Nov2004 –March 2005

Business Analyst

Requirement analysis, process modeling, Impact analysis, planning, scheduling implementation.

Technical analysis of existing systems and mapping with the proposed standard integrated solution.

Coordination of infrastructure needs and work with operational teams for fulfillment.

Work with technical and solutions architects and change management teams towards mapping of the common solution.

Ensure the appropriate level of operational support is available to the team.

Ensure timely completion of transition across the portfolios as per planned time and budget.

General and special set of weekly and monthly reporting to internal and external stakeholders

Data gathering to come up current state architecture of the portfolio/domain

Collect best practices and lesson learnt from these domains and share with other transition domains and teams.

General Electric HEALTHCARE (Milwaukee, US) May1999 –Oct 2004

Integration Lead, Enterprise Application Development Sales Work Bench

This is part of a managed service program undertaken by TCS for providing support of Generic Electric Health Care IT systems(Order Management and Quote to Cash).

Over the span of 5 years within this engagement, I have contributed towards various roles and responsibilities starting with the, Feasibility Study, Requirements gathering, building use cases, facilitating end to end design and documentation, development of interfaces, building traceability matrix and test cases, release and transition to Production and the setup and transition of an offshore delivery center, by client liaising integration and team leading.

Manage SDLC, Requirements gathering, Resource Planning and Management, Quality Assurance

Project Plan and control, Providing Status Report,Mentor Teams, Coordinate with offshore Team

Stakeholder management, Preparing Project Documents, Transition to Offshore

Education: Bachelor’s in Computer Science and Engineering, Pondicherry Engineering College, Pondicherry, India

Certificate: PMI PMP Certified, Certified Scrum Master(CSM), Six Sigma Green Belt Certified (TCS)

Training: ITIL Training, Share Point Training, Agile Software Development Methods

Computer Skills

Operating Systems Microsoft Windows

Document generation tools MS Word, PowerPoint

Project MS project, SharePoint, Project server

Ms Office Suite Excel, Outlook, Visio

Languages/Tools Java,J2EE, Bea Weblogic, WebMethods, EJB,XML,JavaScript,SQL,UML,Oracle,TFS,HTML,CSS

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