Customer Service Representative

Claudia Lopez

Customer Service Representative

Oyster Creek, TX 77541

***********@*****.*** - 713-***-****

I am a highly motivated and skilled Bilingual Customer Service Representative. I'm versed in customer support and possess superior computer skills and telephone etiquette. WORK EXPERIENCE

Receptionist (Temp)

TDECU - Angleton, TX - October 2015 to October 2015 Responsibilities

Greet and check in members, attend to members waiting in lobby, issue new debit cards, ordered checks, printed, helped members access their safety deposit box, assisted with general account information, managed refreshment area

Accomplishments

Being new to the position, and unfamiliar with the computer applications, I successfully helped manage customer complaints during system change over and continued a good business relationship with our members.

Skills Used

In this position I demonstrated customer service skills, interpersonal skills, computer skills, communication skills.

Receptionist (Temp)

Nationwide Insurance - Lake Jackson, TX - February 2014 to June 2014 Welcome clients by greeting them in person or on the phone, answering or referring inquiries, direct clients to their agents, Ordered supplies and made sure they remained in stock, Worked with agents in regards to any projects they were working on, uploaded/updated personal and business policies onto company program. Customer Service Representative

Dish Network - Alvin, TX - September 2007 to September 2011 I took inbound customer service, billing, and technical support calls, assisted both English and Spanish speaking customers. Due to my high level of performance, I was offered a position in Quality Assurance. I was promoted to a specialized department called the welcome center that handled new customer accounts and was focused on customer loyalty and retention.

Cashier

Buc-ee's - Freeport, TX - May 2006 to November 2006 I worked in a fast-paced environment working at the Buc-ee's beach store where I performed customers transactions, assisted customers with beach store items, followed a list of cleaning tasks that needed to be checked off and frequently revisited throughout my shift, stocked merchandise, bagged ice, collected payments, made change for cash transactions, and balanced my drawer at the end of my shift. Spanish Teacher's Aide

Jane Long Elementary - Freeport, TX - August 2005 to May 2006 Assisted teacher getting daily tasks done. Took over while teacher was in meetings, read books to class, created educational power point, able to communicate with children in child friendly tones, tracking students daily assignments, made copies, responsible for students while at the library or during music hour. Carhop

Sonic - Freeport, TX - June 2004 to February 2005

Served customers, collected both cash and credit card payments and made change for cash transactions. I was also responsible for stocking items and cleaning the dine-in area. EDUCATION

No degree

Brazosport College - Lake Jackson, TX

2005 to 2007

High School Diploma

Brazosport High School - Freeport, TX

2002 to 2006

ADDITIONAL INFORMATION

Customer Service Skills

De escalation skills

Excellent Soft & Interpersonal skills

Customer Retention Skills

Proficient in the following applications:

MS Office

MS Excel

MS Word

MS Powerpoint

Contact this candidate