Customer Service Sales
Resume:
Houston, TX *****
**********@*****.*********:**********@*****.***
mailto:**********@*****.***
mailto:**********@*****.***
Joanna Garcia
Career Overview
●Highly enthusiastic customer service professional with 7 years of client interface experience.
Employment History
Junior Level Admin, Host Gator
Houston, TX 77092
Jan 2015 – April 2016
●Front line support via live chat and telephones.
●Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services
●Provide technical support for level one escalation issues via helpdesk.
●Knowledge of Linux, FTP, DNS, cPanel, WHM, Weebly Site Builder, Wordpress, BASH commands
●Resetting customer passwords
●Troubleshooting email issues
●Running security scans for compromised sites
Pawn Broker, Amigo Pawn & Jewelry
Harlingen, TX 78550
Feb 2013- Jan 2015
●Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
●Worked as a team member performing cashier duties, product assistance and cleaning.
●Expressed appreciation and invited customers to return to the store.
●Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
●Recommended, selected and helped locate merchandise based on customer needs and desires.
●Making loans to individuals using tangible property as collateral
●Explain product values and set terms for loans, interest and collateral.
●Appraising a wide range of merchandise and in negotiating appropriate sale and loan prices.
●Meet monthly sales goals of $5000
Mobile Merchandiser, Beeline Imports
Brownsville, TX 78520
Nov 2011- Jan 2013
●Organized weekly sales reports for the sales department to track product success.
●Designed and suggested new display ideas to improve accessibility to merchandise.
●Stocked and rotated inventory regularly.
●Reading plan-o-grams.
●Assembling fixtures.
●Maintaining knowledge of current trends in the market.
●Participating in promotional events.
Customer Service Representative, Convergys
Brownsville, TX
Aug 2007- July 2009
●Handling incoming calls for Time Warner Cable, Comcast, and Charter Communications.
●Providing service changes and assistance with technical issues.
●Coordinate with dispatch and company personnel when needed to resolve customer issues.
●Issuing work orders for appropriate solutions.
●Upselling customers to additional products and services.
Teacher’s Assistant, Villareal Elementary
Olmito, TX 78575
May 2005- June 2005
●Supporting and assisting children in learning class materials using teacher lesson plans.
●Supervising students in cafeteria, school yard, and hallways.
●Recording grades.
●Helping prepare materials for instruction.
●Typing, filing, duplicating materials.
●Stocking supplies.
Educational Background
University of Phoenix, Axia College
Associate of Arts in Web Design - In Progress
Sep 2010- Present
●Completed 60 college hours
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