Customer Service Insurance
Resume:
Bart Bauer
*********@*****.***
OBJECTIVE
Seeking an opportunity to utilize my knowledge and experience.
Salary requirements are open.
WORK EXPERIENCE
Insurewell - San Diego, CA - December 2013–January 2016
Operations Manager \ Licensed Insurance Agent
Manage the daily operations of the disability insurance section of the company
Daily tracking of clients, revenue and numerous statistics
Distribute and manage incoming and outgoing leads generated for licensed insurance agents
Discuss and sell individual disability insurance to prospective clients
Hiring and managing a team in the disability insurance section of the company
Affinity Development Group - San Diego, CA - November 2012–December 2013
Costco\NFCU Auto Program Member Advocate
Making outbound\accepting inbound calls. Around 120 calls per day
Reaching out and assisting customers with questions to address their needs and resolve situations regarding their automotive buying experience
Aspen Marketing Services - San Diego, CA - February 2010-April 2012
Marketing Specialist
Working with various Automotive Company’s Marketing and Service Department’s management Staff regarding their marketing needs in service and sales
Helping develop marketing plans and producing new ways to promote monthly and on-going daily specials through direct mail and email campaigns
Creating email campaigns for dealerships to advertise the service department’s specials on a daily, weekly or monthly basis
Working with numerous Automotive Sales Management Staff in resolving escalated situations regarding automotive purchases
Union Bank of California - San Diego, CA - February 2006 - December 2009
Electronic Banking Operator
Processing electronic payroll for large companies
Reclaiming Government checks from deceased customers
RedEnvelope - San Diego, CA - August 2001 - February 2006
Customer Service Coordinating Supervisor
Making outbound\accepting inbound calls. Around 120 calls per day during peak times
Extensive management responsibilities and duties in customer and employee services and customer service\customer relations
Extensive experience in receiving and resolving first and second level as well as outstanding situations and disgruntled customer calls for customer service, automobile purchases and technical support questions
Extensive leadership training with an emphasis on raising service standards while maintaining an uplifting environment for the company and employees
Mentoring employees in a team capacity in becoming leaders in company statistics
License \ Certifications
State of California Insurance License Issued 2015
Computer Technology Certification – Coleman College Issued 1999
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate