Manager Project
Resume:
Carol Wright I MPLENTATION
Visionary ~ Project Management ~ Due Diligence ~ Turn-around Management
404-***-**** **************@*****.*** 4114 Gold Mill Ridge Canton, GA 30114
Goal oriented, pro-active and self-motivated management and EMR professional l exhibit over twelve years of vast expertise in the areas of Athena EMR, Sales, Operational Support, Client Relations, Client Implementation and Project Management. Possesses superior knowledge of Athenahealth EMR, EHR performance benchmarks, and process improvement metrics. Cross-functional talents include EMR Meaningful Use, recruiting, staffing, business advisory services, market forecasting, and vendor relations. An analytical mindset and the versatility to resolve multifaceted subjects despite the challenges of changing priorities, imminent deadlines and differing team agendas. An individual committed to deliver solutions possess the aptitude to apply complex technologies that translate business needs into a practical reality.
Key Accomplishments:
Designed, conducted, and maintained billing training relating to Revenue Cycle functions. A high-degree of professional propensity to command client interactions that drive satisfaction ratings and improve brand awareness.
Manage projects from inception to completion budget & asset management, cross-functional team leadership, and vendor quality performances.
Proven ability to establish rapport, build and maintain relationships with proven success in partnering with clients to assess and meet implementation goals.
Strategic Planning & Forecasting
Capture Planning
Revenue & Profit Growth
Process Engineering
Relationship Building
Project Management
Product Management
Process Improvement
P&L Management
Complex Network Projects
Staff Training & Leadership
EMR Implementation
Go live Support
Table Build
Problem Resolution
Workforce Optimization
Multi-Site Operational Leadership
Statistical Analysis
Technical Expertise
Siemens PLM Software Share Point Administration Cisco Systems LexisNexis Microsoft Office Sales Force
HL7 Interface Siebel CRM ACD Systems VOIP Systems Oracle Daybreak Sales force Athena Health EMR/OR
IEX ASPECT SQL GMT EXONY NICE Verint Kronos
Experience & Notable Contributions
ATHENAHEALTH Atlanta, GA 2014 – Present
PROJECT MANAGER/Implementation
Key Achievements:
Effectively deliver and manage projects, assigned by the Athena health program of works, in line with the Athena project management methodology.
Provided on-site support and issues triage/resolution for clients during implementation and clients go live with the system.
Lead project manager in implementing of web-based business services for medical groups, utilizing an integrated suite of services, delivering value across the entire patient experience, ensuring optimal clinical and financial performance.
Create overall project plan and timelines for key deliverables and Oversee execution of project implementation activities and tasks including conducting practice assessment and defining practice workflows.
HYUNDAI CAPITAL AMERICA Marietta, GA 2012 – 2014
Account Manager
Key Achievements:
Received an average score of over 4.5 out of 5.0 every quarter on Client Listening Surveys.
Accomplished over 40 dealers representing over $4.7MM in revenue, highlighted by Hyundai motor Finance.
Improved client satisfaction scores and introduced operational workflow efficiencies through execution of this new service model and training and the DMS software
Created and developed team structure, responsibilities, workflows and performance measures, while growing team from one to 50 people.
Received rating of 'exceeds expectations' on annual performance review based on far surpassing established goals and project milestones.
Professional Experience Continued….
Carol Wright Resume, Page – 2
HYUNDAI CAPITAL AMERICA Marietta, GA 2010 – 2011
Collection Manager
Key Achievements:
Implemented effective call center techniques to analyze and interpret statistics, specific to call volume forecasts and service level goals.
Worked directly with Senior Management to train 15 associates on compliance and department guidelines, specific to FDCPA regulations.
Facilitated monthly department meetings for 50+ associates to communicate updates on corporate objectives while increasing team engagements.
UNITED AUTO CREDIT Atlanta, GA 2009 – 2010
Branch & Collections Manager
Key Achievements:
Accountable for the growth and maintenance of $10 million dollar portfolio.
Streamlined collection processes to reduce monthly losses by 1% while increasing booking volume by 10%.
Improved dealer relations, decreased total loan processing time and improved overall branch booking penetration and accountable for managed the underwriting and service branch portfolios, specific to sub-prime auto installment loan.
CONNOR GROUP Miamisburg, OH 2008 – 2009
Business Operations Manager
Key Achievements:
Increased occupancy from 72% to 92% within one year, maintaining an overall 94% retention rate.
Trained, developed, and supervised sales teams to increase high renewal and leasing performance percentages.
Within a one-year time frame, helped to: decrease the use of concessions from $24,000 to $8,000 and increase supplementary income from $49,755 to $64,845.
CARMAX AUTO FINANCE Kennesaw, GA 2007 – 2008
Specialty Collections Manager
Key Achievements:
Resolved legal issues by monitoring statutory recovery legislation to ensure compliance with relevant laws and regulations.
Gained a 50% increase in productivity by implementing effective record-keeping systems and account management practices.
Directed daily operations of recovery and liquidation production divisions, implementing strategic efficiencies to decrease losses and improve profitable gains.
BANK OF AMERICA / MBNA Kennesaw, GA 2005 – 2007
Customer Service Department Manager
Key Achievements:
Successfully promoted 88% of staff to line and project management positions.
Achieved $13M (per month) by managing balance transfer and product up-selling initiatives.
Directed operational and quality control functions for a 300 seat call center to ensure compliance with all government regulations.
Business Analyst (2003 – 2005)
Key Achievements:
Successfully accomplished a $2M marketing budget, coordinating in-branch sales and financial promotions for 750 branches.
Supervised event marketing campaigns for key affinity relationships within major organizations including: MLB, NFL, NBA, and the NHL.
Education & Training
Master of Business Administration
UNIVERSITY OF GEORGIA Athens, GA
Master of Human Resource Management-Project Management
KELLER GRADUATE SCHOOL OF MANAGEMET Athens, GA
Bachelor of Science - Legal Studies
BARRY UNIVERSITY Miami Shores, FL
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