Customer Service/support

Mohammed Aasim

E-mail:*********@*****.***

Mobile: +91-805*******

PROFILE SUMMARY

Result-driven Customer Service professional with 3 years of work experience within IT and busy call center environments demonstrating core skills in account management, business development, and client relationship. In past service records, gained competency with complete customer service process from Helpdesk support, Call handling, Customer service, and Problem solving. A strategic thinker who can analyze situations, provide solutions and initiate improvements in client service, business channels. Also, holds excellent, team building, decision making, organizational and relationship skills.

STRENGTHS

Gulf experienced Indoor Sales/Customer ServiceExectuive

Possess perceptive & proactive work approach

Knowledgable with IT Products

Good communication & persuasive skills

Possess perceptive & proactive work approach

ACHIEVEMENTS

Successful in understanding client requirements and providing them solutions to choose from. Assisted clients in selecting the right solution in accordance with their needs.

EXPERIENCE SNAPSHOT

Customer ServiceExecutive(RMA)2008-2011

Uniexcel General Trading LLC, Dubai, United Arab Emirates

Office - Bur Dubai

Customer Service Executive 2012- 2016

Shanu Travels Ltd, Chennai

EDUCATION

Qualification

Institution

Year of Completion

Class

S.S.L.C.

Hindu Hr.

Sec. School, Vaniyambadi.

Mar’ 2003

First

B.A ENGLISH

Kendra Vishwa Vidyalaya, Chennai

Jul’2015

First

IT SKILLS

Proficient in MS Office Suite, e-mail applications and internet research

Knowledgeable in hardware and networking technologies

PERSONAL DETAILS

Nationality

:

Indian

Date of Birth

:

26thJune 1986

Marital Status

:

Single

Languages

:

English, Hindi, Urdu, & Tamil

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