Customer Service Representative

Manju_Pandey.doc

Manju Pandey

League City, Texas 77573

281-***-****

**********@*****.***

Objective

To obtain a challenging position with responsibly and advancement opportunities that require excellent client relation skills. Personal qualifications include, but not limited to; attention to detail, good organizational skills, and the ability to work with little or no supervision.

Work Experience

Client Specialist

3/2005 - Present CheckFree/Fiserv, Webster, TX

Began as a customer service representative taking inbound calls and helping members with resolving issues, cancelling contracts, updating billing information and taking payments for members in the health and fitness industry. Was promoted to a client specialist performing duties such as providing club owners and managers with information to help resolve their issues. Took escalated phone calls transferred from member service representative. Responsible for forty six clubs where supervisor follow up reports must be processed on a daily basis submitted by the representatives.

Customer Service Representative

12/2001 - 10/2004 General Motors Acceptance Corp. (GMAC), League City, TX

Answered inbound and outbound calls assisting customers in resolving issues on auto loan. Provided information about product, pricing, and payoffs of vehicles. Provided loan information to General Motors auto dealers and dealerships such as loan balances, payoffs, and credit standing.

Education

8/2003 - 12/2004 College of the Mainland, Texas City, TX

Some College Coursework Completed

8/1988 - 5/1992 Clear Creek High School, League Cit, TX

High School or equivalent

Skills

Skill Name Skill Level Last Used/Experience

10 Key by touch Expert Currently used/7

Aphelion/CheckFree i/4 Softwar Expert Currently used/5

Customer Service Expert Currently used/10

Lotus Notes Expert Currently used/5

Microsoft Office Expert Currently used/10

Microsoft Outlook Expert Currently used/3

Typing/Data Entry Expert Currently used/10

Languages

Hindi (fluent)

English

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