Sales Customer Service
Resume:
WORK EXPERIENCE
Mina A`salam Hotel, Madinat Jumeirah Resort, Dubai. Jan 2015 – Ongoing
Front Office Team Leader, Reception.
Checking In the guests using hotel`s reward points and privilege card.
Dealing with cash and credit card transactions.
Allocating rooms based on guest requirements
Handle and manage guest complaints. Make sure they are archived on the online feedback form.
Maximize sales revenues through up selling.
Running through various reports every night before the night audit e.g. Credit check, Rate variance, Paymaster accounts, No show reports.
Closing the City ledgers a day prior to the guest`s departure.
Charge the virtual credit cards provided for the online travel website bookings.
Maintaining profile scores above 95% and LQA 90%. Al Saeeda Travel and Tourism L.L.C, Dubai, UAE. Apr 2014 - Dec 2014 Corporate Sales and Marketing Executive
Marketing campaigns through available social media as instructed by the manager.
Client management i.e. following up with existing clients and target their needs.
Revert back to the followers who come up with their complaints and random queries.
Use cloud computing to access the files and publish updates when required.
Keeping an eye on the strongest competitors in the market and compare their quarterly performance with ours.
Using personal photography as a marketing media wherever required.
Active social interaction with the public through Twitter, Facebook and Skype.
Professional Photography. Ref: (https://www.facebook.com/khangraphics87/ )
Archiving and managing the photographic files on server so they are easily accessible by the In-house designer and colleagues related to marketing and media. Singapore Telecommunications, Singtel, Singapore. Apr 2013 - Apr 2014 Senior customer care & Sales executive for Singtel.
Answering inbound calls and emails from the customers.
Identify customer issues and provide them the precise solution for it.
Resolve the first level technical issues the customer is facing.
Multi task by resolving the customer’s issue and suggest them the cost control methods.
AREAS OF EXPERTISE
Hospitality
Administration
Customer service & Customer
relations
Sales & Marketing
Food & Beverage handling
Constant email interaction with
clients
Reservations
Up selling products
Dealing with Inbound/ Outbound
calls and emails
Computer literate
Excellent communication skills
Strong digital and social media
skills
PROFESSIONAL
Opera reservations system
Microsoft office
Munshi operating system
Pegasus, Spear, Icon, Crm, Sky
speed.
Spss statics software
Basic hardware management
Jehangir Khan
LANGUAGE
PROFICIENCY
English - Fluent
Urdu - Fluent
French - Beginner
Spanish - Beginner
PERSONAL SKILLS
Customer oriented
Service minded
Ability to listen and anticipate
Excellent multitasking skills
Able to work under pressure
Flexible with working hours
and days
Flexible and quick adopter
Always looking forward to learn
something new
Teamwork/ Team player
Supervising/ Leadership
Interpersonal skills
PERSONAL DETAILS
DOB: 15 May 1987
Marital Status: Engaged
E: ***********@*****.***
Nominated team SPOC (AM assistant).
Taking over the manager call backs.
Help the team members with their individual cases.
Providing feedback to the management concerning the ongoing issues and areas that require improvement.
Arranging group meetings on a regular interval to discuss the team progression.
Constantly achieved the monthly target of "solution plus" from June`13 till Apr`14.
AirAsiaX, Kuala lumpur, Malaysia. Aug 2011 - Mar 2013 Customer care and Sales executive for AirAsia X.
Providing various travel options to the clients and finalizing the best deals in terms of requirements.
Giving sales presentations to the team on weekly basis.
Responding to all phone and email inquiries promptly and in a friendly manner.
Building strong relationships with clients. Constant interaction.
Writing official letters to the customers on behalf of the company in an instructed manner.
Manage the targeted goals wisely and achieve them before the specified time period.
Negotiating corporate and best available rates (BAR) with hotels.
Advising and organising visas and passports.
Novotel Sant Cugat, Barcelona, Spain (Internship) Feb 2011 - May 2011
Food and beverage department
NH Belvedere Hotel, Vienna, Austria (Internship) June 2010 - Sep 2010
Housekeeping department
Front office department
Food and Beverage department
Hotel Trente-Trois, Geneva, Switzerland (Internship) May 2009 - Sep 2009
Front office department
EDUCATION
2012 - 2013 Master in Business Administration (Twinning degree) Central State University of New York, United States. Victoria College, Kuala Lumpur, Malaysia.
2009 - 2011 Bachelor in Tourism & Hospitality Management Modul University, Vienna, Austria.
2008 - 2009 Diploma in Travel, Tourism & Hospitality Management Institute of Management and Commercial Sciences, Geneva, Switzerland.
2005 - 2007 A - levels
Spring field public school, Rawalpindi, Pakistan.
2001 - 2003 O - levels
Gaborone Senior Secondary school, Gaborone, Southern Africa.
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