Customer Service Administrative Assistant

DESTINY ELUETT

**** ***** **** *** *** Coconut Creek, FL 33073 H: 954-***-**** **********@*****.***

Professional Administrative Assistant with experience in a business setting. Demonstrates a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Able to gather, analyze and research data for reports. Seeking a position in a firm where I can utilize my paralegal education, knowledge, and qualifications and exceed company’s expectations.

HIGHLIGHTS

Dedicated to process improvement

High customer service standards

Data Entry

Courteous demeanor

Adaptive team player

Proficient in Microsoft Office Applications

EXPERIENCE

Administrative Assistant Sept 2014-June 2016

Guaranteed Pest Control & Fertilzation, INC.

A Rating on Angie’s List for Outstanding Performance

Improved office operations by updating software, advertisement, and social media.

Assist with preparing proposals for potential customers and commercial accounts.

Responsible for managing phones, data entry, scheduling appointments, updating customer files, conducting follow ups calls, credit card/checks payments, and processing mail.

Oversee technicians to ensure tasks are completed as instructed.

Administrative Assistant May 2013-Sept 2014

Just Termite & Pest Solutions

Addressed customer service inquiries in a timely and accurate fashion.

Built customer loyalty by placing follow-up calls

Manage 10-15 employees

Duties include: scheduling appointments, collections, dispatching, sales, clerical filing, and warehouse shipping and receiving.

Cashier Oct 2008 to Mar 2013

Publix - Fort Lauderdale, FL

Viewed as an exceptional team player

Receive payment by cash, check, credit cards, vouchers, or automatic debits

Familiarize customers with merchandise and acknowledge any questions to assist

Prevented store losses using awareness, attention to detail and integrity.

Pharmacy Technician Internship Feb 2008 to Apr 2009

Speedy Scripts Pharmacy - Fort Lauderdale, FL.

Worked closely with pharmacists and used medication input software to safely and

accurately dispense medication.

Followed state and federal record keeping guidelines for legend drugs and controlled

substances.

Answered and screened phone calls for the staff pharmacist in a friendly, efficient

manner.

Maintained proper storage and security conditions for all drugs.

Verified patient data and billing information.

Strictly maintained customer and patient confidentiality.

EDUCATION

Broward College

Paralegal Studies 2018

(ABA Accredited Program)

Coursework: Introduction to Paralegal Studies

Diploma, Pharmacy Technician 2009

Florida Education Center - Lauderhill, FL

3.0 GPA

Coursework in Pharmacy Technology, Pharmacology and Pharmacy Law

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