Customer Service Representatives
Resume:
Graciela A. Hernandez
Espanola, NM 87532
Phone: 505-***-****
***********@*****.***
Objective
A position as a chief executive officer or general manager. Ability Summary
Experience in planning, directing, and coordinating the operations of companies or public and private sector organizations.
Employment History
Teller
09/2012 - 03/2014 Century Bank 460 N Riverside Dr # G, Espanola, NM Tellers are responsible for accurately processing routine transactions at a bank. These transactions include cashing checks, depositing money, and collecting loan payments. Duties Tellers typically do the following: * Count the cash in their drawer at the start of their shift * Accept checks, cash, and other forms of payment from customers * Answer questions from customers about their accounts * Prepare specialized types of funds, such as traveler’s checks, savings bonds, and money orders * Exchange dollars for foreign currency * Order bank cards and checks for customers * Record all transactions electronically throughout their shift * Count the cash in their drawer at the end of their shift and make sure the amounts balance Tellers are responsible for the safe and accurate handling of the money they process. When cashing a check, they must verify the customer’s identity and make sure that the account has enough money to cover the transaction. When counting cash, tellers must be careful not to make errors. If a customer is interested in financial products or services, such as certificates of deposits (CDs) and loans, tellers explain the products and services offered by the bank and refer the customer to the appropriate personnel. In most banks, tellers record account changes using computers that give them easy access to the customer’s financial information. Tellers also can use this information when recommending a new product or service. Head tellers manage teller operations. Besides doing the same tasks as those done by other tellers, they perform some managerial duties, such as setting work schedules or helping less experienced tellers. Because of their experience, head tellers may deal with difficult customer problems, such as errors in customer accounts. Head tellers also go to the vault (where larger amounts of money are kept) and ensure that other tellers have enough cash to cover their shift. Census Taker
04/2010 - 07/2010 U.S Cenusus santa fe, NM
Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms. Customer Service Clerk
11/2004 - 02/2006 Mervyn's Santa fe, NM
Customer service representatives handle customer complaints, process orders, and provide information about an organization’s products and services. Duties Customer service representatives typically do the following: * Listen to customers’ questions and concerns, and provide answers or responses * Provide information about products and services * Take orders, calculate charges, and process billing or payments * Review or make changes to customer accounts * Handle returns or complaints * Record details of customer contacts and actions taken * Review and select standard responses for answers or solutions * Refer customers to supervisors or more experienced employees Customer service representatives answer questions or requests from customers or the public. They typically answer incoming phone calls, but some also interact with customers face to face, by email, or live chat. The specific duties of customer service representatives vary depending on what kind of company they work for. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process cash refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help to generate sales leads while providing information about a product or service. Customer service representatives typically use a telephone, computer, and other office equipment. Those employed in retail stores may occasionally use cash registers to process returns or orders. Education and Training
Issuing Institution Location Qualification Course of Study Santa fe Community College Santa fe, NM Associate's Degree Business Administration Occupational Licenses & Certificates
Certification Title Issuing Organization Completion Date Associate in business administration Santa fe Community College 05/2012 Additional Information
Available to start work immediately.
Detailed References
Jo Franzen, Caregiver
27 lamy drive
santa fe nm, 87506
Business reference known for 5 year(s).
Walter Drew
Personal reference known for 9 year(s).
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