Customer Service Manager

**/**** ** **/****

Belleview, FL

**/**** ** **/****

Belleview/Gainesville, FL

**/**** ** **/****

Inverness/Ocala, FL

1999

Ocala, FL, Marion

1978

Inverness, FL, Citrus

JULIE BATES

Summary

Results-oriented Customer Service manager with diverse background and skill sets in management and customer service.

Long history of transforming the customer service experience while still focusing on increasing profits and reducing costs through inventory management. Dedicated to providing excellent customer service and making operational and procedural improvements.

Loyal professional with a do whatever it takes attitude to be successful. Highlights

Marketing savvy

Client relations specialist

Team management

Loss prevention

Store opening and closing procedures

Manager coaching and training

Human Resource Representative

Event management

Shipping and receiving

Experience

Customer Service Manager

Winn-Dixie (Acquired Sweet Bay)

Recruited, hired, trained mentored an average of 100 customer service representatives per year. Developed, implemented and monitored programs to maximize customer satisfaction. Provided detailed monthly departmental KPI reports and updates variance explanations to senior management. Successfully managed the activities of 100+ team members in a multiple location environents Customer Service Manager

Sweet Bay

Responsible for total store operations in the absence of a store Manager. Maintained highest level of customer service.

Ensured compliance of the store controller to ensure all policies and procedures were being followed. Controlled expenses and reduced labor cost through proper ordering and scheduling. Established weekly payroll budgets. Calculated and reported sales projections. Worked hand in hand with loss prevention, by utilizing store surveillance cameras and various reports along with other data.

Merchandise Manager/Bookkeeper

Kash & Karry

Responsible for high volume sales department while establishing and meeting sales budgets through proper ordering. Responsible for scheduling events for merchandise shows with vendors and rectifying all shortages and damages. Managed an office staff of six employees and maintained highest level of accuracy. Facilitated training guide lines and trained cashiers while reporting directly to the store manager. Education

Select One: Florida Real Estate

Community Adult Education

Select One: Accounting

Withlacoochee Technical Institute (accounting)

3857 N. E. 29 terrace, Ocala, Fl. 34479 H: 352-***-**** C: 352-***-**** **********@*****.***

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