Manager Test

Paul A McCoy

** ********* ** ** *****, NJ, *****

Cell- 609-***-****, ***********@*****.***, www.linkedin.com/pub/paul-mccoy/21/179/545

RESUME

SUMMARY

Extensive experience managing QA teams testing complex software and hardware systems on government and commercial projects. Using Continuous Process Improvements, Quality is increased and cost/risk decreased. Proven track record starting SW/HW QA test departments and nurturing them into highly effective QA teams locally and globally that improve the product while reducing test cycle times and cost. Provide a nurturing environment so the project team is harmonious and focused using various metrics that drive quality improvements and efficiency across the team. Excel at identifying and removing roadblocks to enable my team to perform efficiently.

DEMONSTRATED PROFICIENCY IN;

Successfully starting 5 QA departments to develop / train and manage efficient and effective local and global QA test teams

Expert managing test teams while products are in a high state of flux, due to changing corporate priorities or product features. Priorities are accessed and applied in real time to achieve the desired goals

Expert applying a multi - disciplinarian approach to design test scenarios to effectively test products, with better efficiency, resulting in shorter test and development cycle times as required to meet budget and schedules

Expert implementing process / procedures / SOP / OP / CAPA at all levels of the company to maximize Quality

Expert with life cycle management SW systems such as; JIRA, HP Quality Center 11, 10.0 & 9.1 to capture and map test cases to requirements, track test progress and pass/fail results, record defects, and provide periodic reports and metrics

Expert training teams in QA manual test methods with proven track record transitioning to automated test

Expert in defect systems QC-11/10/9.1, TD 8.2, JIRA, TestLink, GNATS, ClearQuest, Elementool) and Admin of same

Expert in Software Development Life Cycles, from inception to maintenance releases, to end of life and retiring the product

Expert in various project methodology’s; Waterfall (cyclic, spiral, hybrid, Agile), V model, Shift left, Agile, SCRUMS

Expert in Black Box, highly proficient in Gray Box, White Box testing methods, and implementing SDK test frameworks

Expert in QA process / methods / procedures and practices, to reduce risk and applying CAPA to prevent future deficiencies

Expert using configuration management; build procedures, release control, rev control, problem tracking systems

Highly proficient Software test of Windows apps, and embedded thin client software (Firmware, STB, etc) and Servers

Specify/implement automation SW such as IBM Rational Robot, HP Quick Test Pro 10/11, AutoIt, LabView

PROFESSIONAL EXPERIENCE

8/12/13 (position created), hired 4/07/14 – Present Eyelock, Princeton Junction, NJ DIRECTOR of QA AND TEST

EyeLock EyeLock is an advanced iris authentication and recognition solutions company focused on developing next-generation systems for global access control and identity management.

Recruited by a former Sensar employee, who as the VP of Eng, created my position to improve Quality and build /grow the QA test department

Report to the VP of Eng, attend weekly staff meetings, daily scrums, sprint planning and field support call meetings as required

Define /create QA positions and hired as needed, 7 on / off shore resources reported to me & trained in QA procedures and test methodologies

Challenged with reducing field failures and improving performance of our products, successfully accomplished within 6 mths

Implemented rigorous stress and performance tests to identify many low level stability and customer facing issues

Researched / implemented tests for Android and Ios app for remote AES-256 encrypted template upload

Identified key areas to target for SW/SDK automation and implement test frameworks to improve test maintenance efficiency

Transitioned the team to SDK tests in Java, C#, C++, C for Windows & Linux using testing frameworks Junit, Gtest, Testng

Targeted areas for process improvement and implemented process and training to reduce release times by 90% and cost by >150%

Create Master QA schedules, architect test planning and test plans, assign test leads, hold defect review meetings, configured & ran queries in JIRA/TestLink and issued test reports and progress updates to Senior management

Compile Team/Project metrics to identify areas for improvement, implement process / corrective actions and training

Authored ECOs, review ECO for compliance, performed manufacturing audits and identified areas for improvement

Work closely with manufacturing to create robotic and automated tests to lower manufacturing times and cost

4/8/2010 – 8/12/13 Petra Solar, South Plainfield, NJ QA AND SYSTEMS TEST MANAGER

Petra Solar is a clean energy tech company that provides solar and smart grid solutions for utility, residential and military apps.

I was recruited by a former CheckPoint employee, who as the Director of Eng at Petra contacted me to build a test department from scratch

Report to the CIO and the VP of Eng. Attended weekly staff meetings and strategy meetings

Defined and created QA positions, hired 4 resources and trained in QA test methodologies, wrote performance reviews and corrective actions

Responsible for ongoing resource staffing / planning, reviews, establishing career tracks, promotions, awards, dismissals etc.

Defined and implemented a rapid test cycle approach to define critical levels for releases to support business objectives

Reduced test cycle times by >5x by introducing formal integration test cycles in the development HW/FW groups

Managed an equipment budget of 60k yearly on average. Identified and purchased equipment required for the QA lab

Worked with SW Development Manager to integrate and test the implementation for TeamForge CollabNet with QC-10

Transitioned and expanded the team to automated tests using LabView for HW and QTP 11.5 & .NET for SW tests

Responsible for defining and creating the QA Systems test process, and provided in house QC-10 training for the company

Created Master QA schedules, architected test planning, developed test plans, assigned test leads, held defect review meetings, ran queries in QC-10 and presented test reports and progress updates to Senior management

Provided QA / process/ continuous process improvement training to the company

Implemented a formal Corrective And Preventive Action system to catalog prioritize / track progress / and follow up audits

Supported manufacturing issues, reviewed Pareto data, ran validation tests for manufacturing workmanship reliability audits

3/21/2006 – 4/8/2010 CheckPoint Sys, Thorofare, NJ R&D QA VALIDATION MANAGER / SENIOR QA ENGINEER

Checkpoint Systems, Inc manufactures and markets technology-driven integrated solutions to protect people and assets

Reported to the Director of Global QA. Attended staff meetings, project planning meetings, and inter department brainstorming sessions

Hired as a contractor to integrate a newly formed QA team. Established process, guidelines and standardized methods to unify the teams (1 yr)

Become the subject matter expert for HP QC-9, developed best practices / guidelines, and provided training to QA and Eng/Dev

Served as acting QA Manager reporting to the Director –QA until re-orged documentation manager was in place, mentored new manager

Oversaw all QA projects within the group, and was assigned as QA lead to the highest priority projects within Checkpoint

Developed process for daily tasking of workload for local and off shore teams, and provided QA Manager daily updates

Reported on test status vr’s business objectives, compiled periodic test reports, presented metrics and trending reports to Senior management

Challenged by the V.P. of R&D, and successfully accomplished, training and management of inexperienced QA personnel in China

Implemented custom fields in QC-9 to generate and gather metrics to identify week areas in the team (% issues fixed going back to open, % high priority defects vrs’ low priority defects (total and fixed), defect per system/sub system, etc)

Successfully implemented innovative methods to reduce the test duration on milestone projects while insuring the highest quality

oUtilize a phased test approach, to test the most critical high risk items first and less critical items as secondary tests

oMoved initial testing to occur much earlier during the “Development Integration test phase” to uncover defects sooner

Reduced the time (and cost) of QA robot detection tests, first year by >50%. Designed a method to reduce tests by another 50-75%

2002-2/14/2006 Digital5, Lawrenceville, NJ R&D QA SW / HW PRODUCT TEST MANAGER

Digital5 - a leading middleware software provider for Client / Servers utilizing wireless (802.11 B / G) and wired sharing of digital content securely among networked consumer electronics (CE) devices in the home

I was recruited by a former Lockheed Martin employee to join the QA department at Digital 5

Reported to the VP of engineering. Attended staff meetings to establish near and long term goals, and department strategies

Tasked with starting an offshore QA team for a new D5 facility in Hyderabad, India. Team was highly effective within 6 months by retraining 3 ex India Digital5 developers to perform QA white box tests and hired 4 additional resources for the new SQA test group

Managed a 5 member team in NJ consisting of 4 QA and product test personnel, 1-change control/ build engineer. Established a coordination and hand off process, for local/offshore teams for a highly effective 24 hr manual/automated tests to reduce the fix/retest cycle times by 2x

Rate personnel for quarterly reviews, salary adjustment appraisals, implemented training and guidelines for advancement

Analyze customer requirements, establish compliance metrics, total quality test objectives and test plans

Participate in customer audits, due diligence and subcontractor reviews as required for companies such as Philips Electronics

Established and implemented guidelines to capture our current process by “documenting what we do, and doing what we document” to define / improve and stabilize our process which contributed to new business wins and prepared the company for pursuing CMM certification

Create test reports, pass/fail fault category data and graphs, high level project reports and presented project data to management

Specify and implement software test requirements utilizing IBM Rational Test Suite testing embedded Client FW and Server SW on Win OS

Utilized Rational Robot to record manual tests, to develop further into automated regression tests

Improved performance of the product, minimizing missed bugs, while concurrently reducing test times significantly

Administration of the WEB Based problem reporting tool “Elementool”, held defect review meetings, generated daily/weekly reports

1999-2002 SRI International (formally Sarnoff Labs), Princeton, NJ R&D SW / HW Test Engineering Manager

Sarnoff Corporation, a research and development company, produces innovations in electronic, biomedical and information technology that generate successful new products and services for clients worldwide.

Recommended by the HR person at Sensar to Sarnoff HR department

2000 – 2001 DELSYS PHARMACEUTICAL - DIRECT DRUG TO TABLET- PROTOTYPE SYSTEM: LEAD SYSTEM TEST ENGINEER

This assignment involved designing, implementing, and troubleshooting the electrical interface for a proof of concept effort to radically change the way pharmaceutical companies manufacture prescription tablets by depositing the drug directly to tablets, without a filler

Lead Electrical / System Test Engineer tasked with designing the electrical interface for the advanced prototype manufacturing electronic control cart and tablet platform, and it’s associated control rack. The system was so reliable it required little maintenance, with no dedicated support, unlike the original prototype system that required a full time eng to keep it functioning

Integrated and tested the SW control system, PLC, GUI core control and it’s database written in Visual C

Led the team in preparation for FDA Title 21 CFR Part 11, for validation and production trials of the prototype system

1999 – 2000 HDTV SET TOP BOX GROUP: QA TEST MANAGER

Sarnoff required an experienced QA test eng to work with a large customer, “Funai” to prepare the product for market

Promoted to Test Manager after 6 months and challenged with turning the test effort around for a project that involved testing embedded C++ software for the HDTV “DTV and Entertainment” group by implementing the following;

oThe test effort was turned around by implementing rigorous test plans, test cases, and reporting daily progress

oBrought in additional resources, defined the QA process & provided training for the new test team

oImplemented a process for using “GNATS” a problem reporting system, and trained personnel in it’s use

oCoordinated findings daily with SW developers to reduce problems and help produce a robust and stable product

Worked closely with Sarnoff’s Compliance Bit Stream department to test and recommend MPEG-2 transport test streams improvements

Wrote VB test software to support testing such as an IR script to record and playback IR commands to the STB to improve stability

Applied lessons learned to identify key areas for improvement to reduce build release times

Generated test plans, and test cases from customer and / or marketing requirements

Analyze customer requirements, establish compliance metrics, total quality test objectives and test plans

Submitted a Patent for a “Method for automated testing of decoded bit streams”

1998-1999 Sensar Inc. Moorestown, NJ R&D Software / Hardware Test Eng.

Iridian Technologies leads the world in research, development of authentication technologies based on Iris recognition.

I was recruited by former Lockheed Martin employees to join the QA department in this start up company

Specified and implemented test systems and scenarios to functionally test client server software consisting of VB, GUI’s, C++, embedded software and Access / SQL Server 6.5 databases

Analyzed requirements for new releases, specified equipment and test setups, wrote test plans and analyzed test results for pass fail criteria and met with the project eng, design team and programmers to review findings

Worked with Phd’s to implement Iris test strategies creating a cross sample of various Iris images / patterns for use in testing the product

Worked with Phd’s to simulate ways someone may attempt to create false positives or otherwise circumvent Iris recognition accuracy

Performed system data integrity / stability tests, stress loading / response time scenarios and collected metrics

Improved release times by providing the test plans and an identical test system to the developers in a coordinated effort that enabled them to debug their software in parallel with the test department, which reduced release cycle time by 50% with fewer bugs

Tested SDK’s, and conducted user usability tests to insure the system was easy to use by untrained operators

Designed and built an electro - mechanical Iris recognition test fixture to stress test and define eye tracking and motion prediction algorithms perceived to be a problem. Testing found that the algorithms were 10x more efficient than realized, we were able to apply efforts elsewhere

Worked with mechanical eng developing tests for Iris recognition during extreme operation in wind, and rain environments

Supported local manufacturing and helped technicians as required to resolve calibration / manufacturing problems

Held daily “live Eye Iris tests for manufacturing units” collected and analyzed data

Worked closely with Eng to improve the Iris enrolment system, especially in the area of the GUI so the operator would be more effective in understanding the data to improve the quality of the Iris image

Designed and wrote the software for an automated test fixture based on the MICROCHIP PIC Series of Micro-controllers for an IR power safety circuit that reduced test times from 5 min. to 30 sec. and eliminated $25,000 worth of support equipment

1980-1998 Lockheed Martin Astro Space Div. Newtown, PA Senior Staff Engineering Tech. / QA Eng

Lockheed Martin a world renown-leading provider of interstellar probes, commercial and military satellites.

I was among the top 10% of personnel accepted to relocate to the new center of excellence facility in Newtown PA

Successfully trained a 25 member engineering team in documentation training, and successfully lead our department to become ISO-9000 compliant after the first audit, no major findings, and two minor findings

Responsible for training technicians in QA / QC procedures. Evaluated junior technicians for raises and recommended promotions

Lead for the 100 amp satellite “Power Switching Unit” specialized test equipment (STE) & challenged by the Engineering Director to design & build three test fixtures at 50% of the original projected cost, and perform QA qualification acceptance tests to interface to flight HW

oEliminated duplicate testing, and utilized innovative technologies to reduce the cost by 58%

oCreated the schematics, wire connection lists, qualification test plans etc & worked with QA to qualify the STE for use on flight HW

Lead for the 100 / 200 amp “HV NiCad Battery Pack Unit” thermal chamber test farm

oCoordinated a team of 9 people to build / test 120 HW pieces, running custom test & monitoring SW & responsible for budget

oHandled all aspects of the design, drawings, schematics, test documentation & acceptance testing of the systems

oResponsible for interfacing with QA for documentation and final electrical acceptance tests in order to interface to flight HW

Wrote engineering change notices, test procedures / plans, controlled and red lined Eng. documents used to build and test products

Performed HW / SW tests using PC / Main Frame Automated Test Equipment (ATE) for flight satellite component assemblies

Wrote and modified test scripts and used non-destructive methods to troubleshoot and isolate defective areas in flight HW

EDUCATION

Present Continuing study; Programming, scripting languages etc

1987-88 Robotics course (National Radio Institute)

1977-79 Mercer County Community College, Trenton, NJ Major: EET

1973-77 Hightstown High School, Hightstown, NJ Major: ET

ACHIEVEMENTS

80% Suggestions accepted by suggestion program (Lockheed Martin)

91, 92, 94, 95 “Instant Recognition Awards” for exemplary performance by management (Lockheed Martin)

91 Voted “Outstanding Employee” by my peers. (Lockheed Martin)

78 National Honor Society

77 Who’s Who Among Vocational and Technical Students of America

SKILLS

Certifications / Training

Programing / Scripting

Project / SW tools

US Government “Secret” clearance (80-85)

Java Scripting (currently learning)

Excel, Word, PPT, Visio, MS Project

Teradyne Automated Test System course

Selenium (currently learning)

HP Quality Center 9.1, QC-10, QC / ALM -11

Clean room certified

HP Quick Test Pro 10.0 / 11

Text Director - 8.2, Test life cycle tool

ESD certified

AutoIt- Windows automation tool

JIRA Project/Defect tracking (Atlassian)

ISO – 9000 trained

VB Scripting knowledge

Confluence Doc/team collaboration tool (Atlassian)

HP-1000 Test System Operator Users course

VBA knowledge

Test Link 1.9.7 Req and test case man tool

IEEE GPIB 488 bus course

Various automation scripting utilities

IBM Rational Robot

NASA Harness Wiring and Solder certified

C / C++ / Visual C++ programming course

IBM ClearQuest

Microprocessor training course

Basic/ Visual Basic programming course

TeamForge Collabnet

Micro controller training course

PASCAL programming course

Elementool Defect tracking WEB based tool

FORTRAN programming course

SCARAB, in house defect tracking tool

Lab View Test Software

GNATS, GNU in house defect tracking tool

Testing Anywhere 7.0/ 7 .5

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