Customer Service Administrative Assistant

Traci Lynn St.Clair

***** ******* ***** *** ***** Rouge La. 70818 • *******.*****@*****.*** • 651-***-****(cellular)

PROFESSIONAL EXPERIENCE

Bayou Testers and X-rays, Administrative Assistant, Baton Rouge, La November 2014-Present

Process Invoices for Clients for RT Radiographic (X & Gamma Ray), Mt (Magnetic Particle) and Pt (Penetrant)

Maintain Files for Paper Documents etc. Ordering any supplies needed to perform the Job

Process Payroll for employees, set up/deleting time clock for employees, keep the employees certifications updated, make sure the employees work equipment is up to date (Calibrated), make sure Office Licenses are up to date

Complete Survey Sheet, JSA, and Transfer Index sheets if needed

Road Home, Compliance Analyst, Baton Rouge, LA March 2012-Febuary 2014

Worked for the Largest Disaster Program In Louisiana

Processing applications with limited supervision and maintain a complete understanding of all applicable “Program” policies, requirements, and procedures and review all cases with the guidelines established

Provide support with day to day project management activities for a functional area, which may include sub-contractor monitoring, reporting and applicant consultation services, as applicable.

Wells Fargo Bank NA, Loan Document Services September 2010-May 2011

Review Mortgage Loan files for the Home Affordable Refinance Program

Customer service to explain and assist in the progress of the program application, gathered required documentation

Data verification for accuracy and compliance, Coordinate Third Party Services

ICF-Road Home, (Small Rental Advisor/Lending Team) April 2008-May 2009

Organized loan information for underwriting and closing purpose, Managed Special Projects as assigned

Generated all Commitment Letters, verified accuracy on all letters, mailed to applicants in a timely manner

Analyzed documents in order to approve if applicant accepted their Commitment Letter

Wells Fargo Financial, Loan Processor, Baton Rouge, LA September 2006 – April 2008

Process customer’s real estate refinance loans, home equity loans and automobile loans

Income underwriting with the current company credit policies, analyzed title work and completion

Analyzed all the final closing documents and submitting filed mortgage and title documentation

General administrative tasks including mail, records and file maintenance, ordering supplies for the office, prepare all written correspondence, invoice and administrative reports for the office

Wells Fargo Bank, Work Director II, Shoreview, MN June 2002 – July 2006

Ensured the unit’s work was completed on time and accurately, delegated and monitored the daily activities of the complex work of team members to meet deadlines and goals

Completed feedback and training to team members, related the team members performance to supervisor

Coordinated and participated in all department meetings, Managed employees time cards and paid time off

Wells Fargo Bank, Treasury Management Associate, Minneapolis, MN August 1986 – June 2002

From the years of 1986 to 2002 experienced 7 promotions within Wells Fargo Bank

Responsible for implementing new cash management services for our clients

Worked cooperatively with sales associates to further the Treasury Management strategic initiatives

Scheduled meeting for 10 sales staff members, prepare all paperwork and audio/visual materials

Headed various area captainship, responsibilities include weekly employee training sessions, continuing education and industry trend research, and implementation of new presentation strategies

Reconciled, researched transactions, problem resolutions and provided training to other accountants

Evaluated and implemented changes to improve efficiency in the work area

Specialize in moderately complex key entry work, validated data, made contacts to resolve issues

ADDITIONAL SKILLS

Proficient in internet-related and academic research, MS Word, Excel, Outlook and Access applications

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