Customer Service Manager

Robert Daugherty, MBA

Knoxville, TN 865-***-**** ****************@******.*** LinkedIn

Materials Management & Supply Chain Professional

Procurement Optimization / Inventory Management / Capital Planning / Team Leader

Professional Summary:

15-year record of directing high-volume materials and supply chain operations.

Talent for optimizing inventory levels, and delivering measurable improvements to bottom-line performance.

Proven ability to build and develop productive teams and streamline processes related to profitability and quality.

Thrive in fast-paced, multifaceted arena with challenges and continual growth.

Areas of Expertise:

Supply Chain Operations

Materials Management

Auditing & Process Analysis

Cost Avoidance & Reduction

Team Leadership

Inventory Optimization

Visual Factory

Purchasing

Experience & Accomplishments

Materials & Purchasing Manager 2008 – Present

United Flexible/Fulton Bellows, LLC, Knoxville, TN

Oversee daily materials management and procurement operations for a leading manufacturer of metal components for the automotive, aerospace, and defense industries, with annual sales of 20 million dollars. Member of leadership team with accountability for setting plant and department-based goals. Supervise nine-member team of production and inventory control, purchasing, customer service, shipping and receiving personnel.

Selected Accomplishments:

Championed implementation of a lean, customer-driven production schedule, resulting in a 50% reduction of lead-time and improved on-time delivery from 74% to 95%.

Streamlined operations by incorporating a production floor visual scheduling process based on constraint management and drum-buffer-rope concepts.

Developed supplier approval system including selection criteria and metrics, resulting in improved supplier on time delivery to exceed 98%.

Reduced total inventory dollars by 30%.

Materials & Purchasing Manager 2003 - 2008

Magna International/Eagle Bend Manufacturing, Clinton, TN

Leadership team member for tier 1 automotive supplier of stamped and assembled structural components with annual sales of 240 million dollars. Accountable for annual strategic planning, including business plan, capital plan, and customer demand forecasts. Served as materials/purchasing leader for a 43-member team of production and inventory control, purchasing, customer service, shipping and receiving personnel.

Selected Accomplishments:

Leveraged logistics planning expertise to complete a 100,000 square foot plant expansion, including installation of two new press lines and new technology, which grew capacity and sales by 120 million dollars.

Led production control team through inventory reduction of 33% using lean manufacturing concepts: visual flow, continuous improvement, standardized work, 5S, and stability.

Improved delivery scores to exceed 98% by standardizing work instructions.

Achieved the highest manager ratings on the annual employee opinion survey (2006 – 2008).

Led initiatives to improve department employee opinion survey favorability scores from 78% to 94%.

Materials and purchasing leader and trainer for ERP system implementation (Infor Trans4M).

Master Scheduler 2001 - 2003

Magna International/Eagle Bend Manufacturing, Clinton, TN

Key operations team member accountable for developing daily and weekly production schedules linking daily production quantities to daily customer demand. Developed both short and long term capacity reports for use in business planning and marketing activities.

Selected Accomplishments:

Improved accuracy of monthly sales, machine hours and labor forecast by developing a master schedule linking customer demand to the production, finance, maintenance, and human resources functional departments.

Created the master schedule incorporating customer demand, forecast data and the production plan.

Additional Experience

Materials Planning Supervisor/Team Leader Allied Signal Safety Restraints, Knoxville, TN 1988 – 1999.

Materials and Planning subject matter expert and trainer for new ERP implementation (QAD).

Educational Background

Master of Business Administration Tusculum College, Greenville, TN (GPA 4.0/4.0).

Bachelor of Science in Organizational Management Tusculum College, Greenville, TN (Cum Laude).

Additional Training

APICS – Certified Supply Chain Professional Certification (CSCP) in process, scheduled completion September 2016.

Six Sigma Greenbelt – 60 hours; ISO 9001-2008 Quality Training; TS16949 Quality Training.

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