Customer Service Data Entry
Resume:
Kathy J. Broekstra
PROFESSIONAL SUMMARY
• Experienced in both corporate and small organizational and engineering environments as an administrative support for 17 years.
• Supported various levels of management.
• Skilled in Microsoft Office – Word, Excel, PowerPoint, and Outlook.
• Well-versed in engineering communications, customer service, vendor relations, and Church business.
PROFESSIONAL EXPERIENCE
Administrative – Daily Input/Data Entry
BDO (Short Term Contract through OtterBase Inc.}
October 12 to October 26, 2015
• Research
• Maintain Attendants
• Administer Affiliate Notes and Updates
• Uploaded CPE Communications
Assisted where needed
Administrator – Daily International Sponsor Reports and Maintenance Amway Corporation/Global Business Sales Support (Short Term Contract through Addeco) January 2015 to September 28, 2015
• Research
• Maintenance and Update Global ABO Records
• Administer Affiliate Notes and Updates
• Uploaded Affiliate Communications to the GBIS Link Site Assisted BA’s where needed
Office Manager
Holy Trinity Greek Orthodox Church of Grand Rapids August 2010 – January 2014
• Responsible in assisting the Parish Priest, calendar(s)/schedule appointments, travel, meetings, sacraments, etc.
• Office management, Church communications (bulletins, email blasts), mailings, bills
• Implementation of ParishSoft software, data entry of 25 years of data - completed
• Parish Directory - updated, format and completed
• Manage several aspects of Church property, (building inside/outside rental and vendor care)
• Food Pantry
Administrative Assistant
University of Detroit Mercy
Snelling Personnel Services
November 2007 – August 2010
• Office Manager,
• Testing for students
• Assisted several staff professors with administrative needs, developed spreadsheets • Coordinating liaison for University of Detroit’s Detroit campus and Grand Rapids campus. Administrative Assistant
GE Aviation
Snelling Personnel Services
November 2007 – August 2010
• Assisted Sr. Engineer GE Aviation
• Data Entry, National/International Travel, Scheduling, supported approximately 30+ engineers in several administrative duties.
Branch Administrator
Sears Home Improvement
March 2006 – November 2007
• Customer Service
• Data Entry, Sales Administrator/Coordinator
• Worked and supported Sales Representatives and Product Installation Department
• Entered material information as well as customer service information
• Covered accounts with payroll for subcontractors
• Received awards for Branch Coordinator for the Great Lakes Region 3 consecutive quarters. Inside Sales/Customer Service Representative
SOS Office Supply
March 2005 – February 2006
• Inside Sales Rep/Customer Service/Store Front Operator.
• Took customer calls to place product orders.
• Cashier/Frontend Stock Inventory and Display.
November 2003 – February 2005
Self employed
Marketing/Advertising Administrator/Coordinator Meijer Stores Inc.
February 1997 – October 2003
• Assisted with Advertising and Print Directors
• Worked with vendors to promote product
• Set schedules with vendors/publishers/producers for promotion campaigns.
• Set demonstration schedules using Excel, Word, Access and more. Professional and Personal References
Melony Marecek
Meijer Corporate Office
Risk Management
*************@******.***
Kathy Kemp
Amway International
Manager/Business Systems Support – Operations
616-***-**** Office
616-***-**** mobile
*****.****@*****.***
Sharon Grau
Amway International
Lead Business Systems Support Specialist
Business System Support / Global Sales Division
******.****@*****.***
Lisa Gembala
Amway International
Lead Business Systems Support Specialist
************@*****.***
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