Customer Service Quality

DOUGLAS “Doug” A. KOEBEL

*** ****** ******, ********* ** N5A 2J7

519-***-**** *********@******.***

SUPERVISOR / TEAM LEADER – Manufacturing / Distribution

Progressive career growth with 25+ years of experience gained in large, fast-paced, production precision manufacturing / machining environments (Presses, CNC, Robotics, Tube Form, Brake Presses, CNC Laser, Welding & Soldering, Plastic Extrusion, Mills, Lathes, Grinding, Gear Form, Broaches and Hobbs) producing date-sensitive products.

Proven production team leadership / supervisory / project management skills including safety, quality, customer-service and troubleshooting and problem solving skills, plus inventory-management, daily production-reports and analysis and budget adherence.

Applied Lean Manufacturing / Continuous Process Improvement principles (PDCA’s, JIT, Lean Manufacturing, Quality Circles, Product Development, Cost Reduction and F.M.E.A.’s, DVP&R’s, AQP’s, PPAP’s, LPA's, TPM's, and PCP’s compliance while fostering a focus upon safety, quality, productivity and cost control.

Positive and effective leadership, communications and interpersonal skills with equal effectiveness working with customers, corporate leaders, customers, production managers, maintenance technicians and assemblers in union and union-free environments.

EXPERIENCE

HELIGEAR CANADA ACQUISITION CORP. (Northstar Aerospace), Milton, ON 2014 to 11/ 2015 (Company-wide restructuring)

Heligear is the investment company that has acquired North America’s, multi-site, independent manufacturer of flight-critical aircraft gears & transmissions for commercial and military applications with annual revenues’ of $160M. Heligear acquired Northstar following a USA Chapter 11 / bankruptcy / restructuring and commenced new product allocation, equipment changes and process changes resulting in management and staff restructuring at the Milton plant - impacting me and others in the organization.

Supervisor – Precision CNC Machining Production

Key and contributing member of the production leadership team assigned to lead, train, interview / select, mentor, evaluate, motivate and direct the night employees who, in turn, set up and operate high-speed, high-volume, CNC / PLC driven precision machining equipment – consistently achieving precise / tight tolerances to meet aviation standards.

Organized and planned the job-layouts and assignments including coordinating overtime. Managed safety, quality, efficiency and production. Partnered with Quality to ensure that “first-offs” are accurate to minimize downtime.

Assigned operators and equipment, balanced skill-levels and team compatibility within a union environment plus ordered tooling and measured labor costing (CPU: Cost/Unit), quality and productivity.

Applied Lean principles of organization and standardization and adhered to strict safety & quality standards.

Provided technical / maintenance direction and machining expertise and rapidly responded to unanticipated problems and technical issues to resolve problems and achieve the productivity needed to achieve profit goals.

Continuously monitored materials-flow, set-ups, progress, quality and scheduling and interact with other departments to ensure the smooth flow of production.

STACKPOLE INTERNATIONAL, Stratford, ON 2011 to 2014

A manufacturer of highly engineered powertrain components to the automotive industry.

CNC Supervisor

Led, trained, evaluated, mentored and directed a team of CNC production operators and ensured safety, quality, cost control, customer satisfaction and schedule adherence under continuous deadline pressure.

Ensured that all Manufacturing, Maintenance, Materials, Quality and Engineering objectives and activities were aligned and performance-measurables met and matched the Key Operating Indicators (KOI’S).

Coordinated and facilitated the planning, prioritization and following up of the activities in the manufacturing, maintenance, engineering and materials functional areas within the facility.

Delivered on commitments made, treated people at all levels fairly and with respect. Responded to employees concerns in a timely manner (general issues, safety concerns, etc.). Reviewed performance.

Developed / Implemented financial, operational and quality plans for continuous improvements.

Company rep. for customer and supplier visits. Developed efficiency plans for materials, equipment, supplies and employees.

Reviewed manufacturing costs and quality. Modified production and inventory control to maintain and improve profitability.

Doug Koebel 519-***-**** *********@******.*** Page 2 of 2

From 2009 to 2011, I served as the Production Manager/ Quality Manager with Nova Wood Lamination and Waterloo Fabrication.

KSR INTERNATIONAL, Dresden, Stratford & Rodney, ON 2006 to 2009

Sr. Supervisor

Recruited, selected and hired and led, communicated, scheduled, trained (Lean, 8 D’s and poke yoke techniques), evaluated and supervised multiple teams of employees in the Press Shop, Quality, Assembly, Paint Line, Tool Room and Maintenance departments. Partnered with Engineers, Millwrights, Tool Makers and Vendors. Gathered, analyzed and reported production data and managed dept. budgets and cost controls. Conducted Health and Safety audits. Trained & tested lift truck drivers

Participated and assisted in the ISO, Ford, Chrysler, GM, Nissan and Corporate audits

COMPX WATERLOO, Kitchener, ON 2002 to 2006

Sr. Supervisor

Directed a team of Press Shop, Roll Form & Assembly employees (totaling 47, including 4 leaders, in a unionized environment) and Maintenance Dept. of 6 Millwrights. Managed all scheduling requirements. Performed employee evaluations

Conducted Health & Safety audits and training. Provided employees’ training in all aspects of department operations

Reviewed cost estimates for departmental budgets. Assisted in Customer Service. Reviewed & assisted on quality issues

ONE MORE TIME SPORTS, Stratford ON 1998 to 2002

Owner / General Manager

Principal investor, owner, manager or a successful sporting goods store with full accountability for P&L, Customer Service, Vendor Relations, Inventory control, Regulatory, Business and Tax compliance. Payroll and staff recruitment, training and scheduling.

VALEO ENGINE COOLING (formerly Blackstone Industrial Products), Stratford, ON 1978 to 1996 (Closed)

A manufacturer of heavy-truck power train heating, cooling systems, and components. The company was formerly known as Blackstone Corp. and this division was closed in 1998. Valeo Engine Cooling, Inc. now operates as a subsidiary of Valeo SA.

Quality Assurance/Department Head 1996 – 1998

Reliability Engineer/Supervisor 1989 – 1996

Quality Assurance Technician 1978 – 1989

I began in entry level Quality Tech. roles and learned and adapted quickly and advanced steadily and rapidly.

EDUCATION & TRAINING

Education: Conestoga College - programs included both Quality and Engineering courses.

High School Diploma / Graduate

Technical: Applied Reliability, Geometric Dimensioning and Tolerance, Statistical Process Control (SPC), Quality Systems, QS-9000 & ISO Standards, Design of Experiments, Quality Circles, 8D, 7 Q.C. Tools & PDCA, 5 Why, problem solving techniques, Practical Loss Control.

Process: 5S, JIT & Lean Manufacturing / Lean Leader plus Kaizen, Key Operating Indicators (KOI’S) process, and Continuous Process Improvement Training.

Leadership: Labour Law and HR Policy compliance training. Management Development, Leadership, Supervision and Communications Skills and Constructive Performance Feedback, Quality Leadership, Understanding Diversity, Problem & Conflict Solving, Team Building, and Decision Making, Performance Appraisal and Evaluation techniques, Recruiting, Interviewing and Selection skills. Sexual Harassment, Workplace Violence and Substance Abuse Awareness and Prevention.

Systems / Computer: MS OFFICE: Word, Excel, PowerPoint, Outlook and Explorer plus multiple Business Data Management programs used to measure, evaluate and report on inventory, productivity, cost controls, etc.

Safety & Environmental: Safety (WHMIS - Level 1, Occupational Health & Safety Act), Accident Investigation and Hazardous Materials (MSDS) training including Hearing Conservation, Machine Guarding, Confined Spaces, Arc Flash, Hot Work, Lock-Out / Tag-Out, Fire Prevention, Safety & Extinguishers and Personal Protective Equipment and "Move Smart" ergonomics, Emergency Procedures and Evacuation, Forklift Operator train the trainer and operator qualifications testing.

COMMUNITY

Community volunteer coach (all-star travel teams) and active participant in all-star sports teams. Achieved M.V.P. awards in Hockey and enjoy participating in almost every sport

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