EDUCATION

TERTIARY:

Colegio de San Juan de Letran-Calamba

BS Electronics and Communications

Engineering (2004 – 2009)

Dean’s Lister: 1st Sem S.Y. 2006-07

Head of Committee on Community Service

of Electronics and Communications

Engineering Letran Calamba Student

Society (ECELSS) S.Y. 2006-07

PERSONAL DATA

Date of birth : January 28, 1987

Age : 29

Civil Status : Single

SKILLS

Experience in the core operations

and maintenance of Switching and

Data Equipment such as NEC

NEAX 61E /EV, Ericsson Axe10

and DIAX LE/ANS 2.31, DSLAMs,

routers and switches

Knowledgeable with DSLAM

configuration, installation and

maintenance,

jumpering/termination at MDF and

testing of ports (ZTE and Huawei

ATM and IP DSLAMS)

Familiar with Cisco

routers/switches configuration,

installation and maintenance

Knowledgeable on the usage of

telecom equipment such as: Fiber

Mux (Suniway and Raisecom),

EXFO FTB 200 OTDR, ANDO

AQ7250 mini-OTDR, Tone

Generator

Basic C++ programming

Advanced C Programming

Install, configure, and

commissioning of Avaya

Communication Manager and

Avaya IP Office IP PABXs

Analogue/E1-ISDN/H.323/SIP

trunking

Knowledgeable in Avaya IP Office

500V2, Avaya SBCE, Avaya Aura

Communication Manager, Avaya

S8300,S8800,HP DL360, and Dell

R610 Servers

PROFESSIONAL EXPERIENCE

SALMAT SERVICES INC

CTI Engineer (Avaya)

Contact Centre Technology - Service Operations

(February – Present)

Contribute to the development/improvement of the organization’s infrastructure architecture.

Adds, moves and changes of all CTI products: Avaya Aura Contact Center, Avaya Call Recording, Work Force

Optimization Verint/Avaya, Avaya Messaging, Avaya

Conference, Avaya Proactive Contact, Avaya Communication Manager, Avaya Aura Experience Portal, Avaya System Manager and Session Manager.

Completes and documents change requests to meet the specifications while maintaining appropriate design practices and standards.

Provides consultancy and technical support to Business Units as required.

Keeps the stakeholders informed about the progress of your tasks, especially where deadlines or priorities are at risk.

Follows process for deployment and SDLC according to Salmat policy.

Maintains documentation standards and awareness of the relevant infrastructure.

Troubleshoots and rectifies any faults/service issues in the CTI platform infrastructure.

Keeps aware of potential areas for improvement,

enhancement and upgrade by maintaining a good working knowledge of advancements.

Liaise with third party vendors to troubleshoot and resolve priority faults.

System Integration of CTI platforms to all other platforms, including but not limited to IVRs, web services, databases, third party products.

TRENDS & TECHNOLOGIES INC

Technical Support Engineer

Avaya + Contact Center Business & Solutions

(August 2013 – Present)

Performs new hardware installation and troubleshooting of Avaya IP media Servers and Media Gateways, IP Office including upgrades and migration.

Configures Vector Directory Numbers (VDN), Vector programs, Hunt Groups, and all advanced features within the telephony software, i.e. Communication Manager and IP Office.

Implement and turn-up ISDN-PRI trunks with the Service Provider or Telco.

Operation, Maintenance and Support of existing customers’ equipment under implementation stage.

Knowledge in Avaya's Enterprise Survivable Server (ESS), Local Survivable Processor (LSP) and Survivable Local Server

(SLS) installations and operations.

.

.

Thomas William T. Entena, ECE

ECE Registration No: 0045765

259 Olympus Circle Phase 1 Olympia Park Subdivision Brgy Labas Santa Rosa City, Laguna, Philippines

+639********* / +639*********

acu6n0@r.postjobfree.com

Responsible for implementation plans such as site upgrade, site re-installation, and site patch update as per client’s request.

Works with other team members to attain successful project implementation

In charge in programming of auto attendant and call flows for small medium enterprise implementation

Undertake preventive maintenance and corrective actions on Avaya IP PABX systems.

Attend meetings with clients, business partner, and implementation group.

Conducts site surveys / inspection prior to installation of the product.

Provides client support and technical issue resolutions through field support, via e-mail or over the phone.

Conducts functional trainings to all end-users of the client.

Delivers documentation after project implementation. DIGITAL TELECOMMUNICATIONS PHILIPPINES INC (DIGITEL) Transmission Engineer (September 2010 – March 2013)

Daily monitoring of Ericsson (AXE10) as well as NEC NEAX 61E /EV switching network status including all DSLAMs (Digital Subscriber Line Access Multiplexer), routers and switches.

Responsible for installing, configuring, maintaining, supporting, and optimizing new and existing network hardware system and communication links.

Responsible for planning, designing, and implementing LAN and WAN across organization.

Monitors, investigates and troubleshoots subscribers’ and corporate accounts’ problems such as access and line problems.

Performs service activation/troubleshooting of voice and data, jumpers on Main Distribution Frame, Main Switching Unit, Remote Switching Unit and Remote Subscriber System.

System Maintenance / System Monitoring and Preventive Maintenance of Central Offices and Nodes.

Administration 24/7.

PHILIP MORRIS PHILIPPINES MANUFACTURING INC

Quality Assurance Technician (May 2010 – August 2010)

Conducts calibration.

Uses measuring equipment.

Ensures product meets requirements.

Maintains product retains by collecting, labeling and storing product retains. TRAININGS/CERTIFICATIONS

July 2015 Avaya Professional Sales Specialist – Avaya Scopia Solution July 2015 Avaya Professional Design Specialist – Avaya Scopia Solution June 2015 Avaya Professional Design Specialist – Unified Communications June 2015 Avaya Professional Sales Specialist – Avaya Contact Center Solutions for IP Office June 2015 Avaya Professional Design Specialist – Avaya Contact Center Select May 2015 Avaya Session Border Controller for Enterprise Implementation and Support Avaya Learning - Singapore

April 2015 Avaya Support Professional Specialist – Avaya Aura Presence Services March 2014 Avaya Aura Communication Manager Administration Avaya Learning - Singapore

August 2013 CCNP Switch

Cisco Certified Network Professional

(Implementing Cisco IP Switched Networks)

July 2013 CCNP Route

Cisco Certified Network Professional

(Implementing Cisco IP Routing)

May 2013 CCNA (Cisco Certified Network Associate)

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