Avaya Engineer
Resume:
EDUCATION
TERTIARY:
Colegio de San Juan de Letran-Calamba
BS Electronics and Communications
Engineering (2004 – 2009)
Dean’s Lister: 1st Sem S.Y. 2006-07
Head of Committee on Community Service
of Electronics and Communications
Engineering Letran Calamba Student
Society (ECELSS) S.Y. 2006-07
PERSONAL DATA
Date of birth : January 28, 1987
Age : 29
Civil Status : Single
SKILLS
Experience in the core operations
and maintenance of Switching and
Data Equipment such as NEC
NEAX 61E /EV, Ericsson Axe10
and DIAX LE/ANS 2.31, DSLAMs,
routers and switches
Knowledgeable with DSLAM
configuration, installation and
maintenance,
jumpering/termination at MDF and
testing of ports (ZTE and Huawei
ATM and IP DSLAMS)
Familiar with Cisco
routers/switches configuration,
installation and maintenance
Knowledgeable on the usage of
telecom equipment such as: Fiber
Mux (Suniway and Raisecom),
EXFO FTB 200 OTDR, ANDO
AQ7250 mini-OTDR, Tone
Generator
Basic C++ programming
Advanced C Programming
Install, configure, and
commissioning of Avaya
Communication Manager and
Avaya IP Office IP PABXs
Analogue/E1-ISDN/H.323/SIP
trunking
Knowledgeable in Avaya IP Office
500V2, Avaya SBCE, Avaya Aura
Communication Manager, Avaya
S8300,S8800,HP DL360, and Dell
R610 Servers
PROFESSIONAL EXPERIENCE
SALMAT SERVICES INC
CTI Engineer (Avaya)
Contact Centre Technology - Service Operations
(February – Present)
Contribute to the development/improvement of the organization’s infrastructure architecture.
Adds, moves and changes of all CTI products: Avaya Aura Contact Center, Avaya Call Recording, Work Force
Optimization Verint/Avaya, Avaya Messaging, Avaya
Conference, Avaya Proactive Contact, Avaya Communication Manager, Avaya Aura Experience Portal, Avaya System Manager and Session Manager.
Completes and documents change requests to meet the specifications while maintaining appropriate design practices and standards.
Provides consultancy and technical support to Business Units as required.
Keeps the stakeholders informed about the progress of your tasks, especially where deadlines or priorities are at risk.
Follows process for deployment and SDLC according to Salmat policy.
Maintains documentation standards and awareness of the relevant infrastructure.
Troubleshoots and rectifies any faults/service issues in the CTI platform infrastructure.
Keeps aware of potential areas for improvement,
enhancement and upgrade by maintaining a good working knowledge of advancements.
Liaise with third party vendors to troubleshoot and resolve priority faults.
System Integration of CTI platforms to all other platforms, including but not limited to IVRs, web services, databases, third party products.
TRENDS & TECHNOLOGIES INC
Technical Support Engineer
Avaya + Contact Center Business & Solutions
(August 2013 – Present)
Performs new hardware installation and troubleshooting of Avaya IP media Servers and Media Gateways, IP Office including upgrades and migration.
Configures Vector Directory Numbers (VDN), Vector programs, Hunt Groups, and all advanced features within the telephony software, i.e. Communication Manager and IP Office.
Implement and turn-up ISDN-PRI trunks with the Service Provider or Telco.
Operation, Maintenance and Support of existing customers’ equipment under implementation stage.
Knowledge in Avaya's Enterprise Survivable Server (ESS), Local Survivable Processor (LSP) and Survivable Local Server
(SLS) installations and operations.
.
.
Thomas William T. Entena, ECE
ECE Registration No: 0045765
259 Olympus Circle Phase 1 Olympia Park Subdivision Brgy Labas Santa Rosa City, Laguna, Philippines
*********@*****.***.**
Responsible for implementation plans such as site upgrade, site re-installation, and site patch update as per client’s request.
Works with other team members to attain successful project implementation
In charge in programming of auto attendant and call flows for small medium enterprise implementation
Undertake preventive maintenance and corrective actions on Avaya IP PABX systems.
Attend meetings with clients, business partner, and implementation group.
Conducts site surveys / inspection prior to installation of the product.
Provides client support and technical issue resolutions through field support, via e-mail or over the phone.
Conducts functional trainings to all end-users of the client.
Delivers documentation after project implementation. DIGITAL TELECOMMUNICATIONS PHILIPPINES INC (DIGITEL) Transmission Engineer (September 2010 – March 2013)
Daily monitoring of Ericsson (AXE10) as well as NEC NEAX 61E /EV switching network status including all DSLAMs (Digital Subscriber Line Access Multiplexer), routers and switches.
Responsible for installing, configuring, maintaining, supporting, and optimizing new and existing network hardware system and communication links.
Responsible for planning, designing, and implementing LAN and WAN across organization.
Monitors, investigates and troubleshoots subscribers’ and corporate accounts’ problems such as access and line problems.
Performs service activation/troubleshooting of voice and data, jumpers on Main Distribution Frame, Main Switching Unit, Remote Switching Unit and Remote Subscriber System.
System Maintenance / System Monitoring and Preventive Maintenance of Central Offices and Nodes.
Administration 24/7.
PHILIP MORRIS PHILIPPINES MANUFACTURING INC
Quality Assurance Technician (May 2010 – August 2010)
Conducts calibration.
Uses measuring equipment.
Ensures product meets requirements.
Maintains product retains by collecting, labeling and storing product retains. TRAININGS/CERTIFICATIONS
July 2015 Avaya Professional Sales Specialist – Avaya Scopia Solution July 2015 Avaya Professional Design Specialist – Avaya Scopia Solution June 2015 Avaya Professional Design Specialist – Unified Communications June 2015 Avaya Professional Sales Specialist – Avaya Contact Center Solutions for IP Office June 2015 Avaya Professional Design Specialist – Avaya Contact Center Select May 2015 Avaya Session Border Controller for Enterprise Implementation and Support Avaya Learning - Singapore
April 2015 Avaya Support Professional Specialist – Avaya Aura Presence Services March 2014 Avaya Aura Communication Manager Administration Avaya Learning - Singapore
August 2013 CCNP Switch
Cisco Certified Network Professional
(Implementing Cisco IP Switched Networks)
July 2013 CCNP Route
Cisco Certified Network Professional
(Implementing Cisco IP Routing)
May 2013 CCNA (Cisco Certified Network Associate)
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