Customer Service Data Entry

Samuel M. Marotta

**** **** *** **, ******* Wa **116

508-***-**** (c) – **.*********@*****.***

EDUCATION

Merrimack College, B.A., Business Administration (Class of 2014) North Andover, Ma

Related Coursework: Microeconomics Principles, Macroeconomics Principles, Computer Science with Software Applications, Information Systems, Financial Accounting, Managerial Accounting, Financial Management, International Business, Marketing, Business Statistics, Organizational Behavior, Applied Calculus, Financial Analysis and Valuation, I.T. for Financial Services, Legal Environment of Business, Advanced Financial Management, Information Systems Analysis & Design, Business Policy, Sellinger Applied Portfolio

Achievements: Dean's List, Division One varsity letter winner Men’s Ice Hockey

Boston College High School (Class of 2009) Boston, MA

Activities: Massachussetts Men's Ice hockey State Champion (2005, 2006) Varsity Hockey letter winner (2005-2009 ) Captain (2009), Junior Varsity Track and Field (2007, 2008), Sports Entertainment Club (2006-2009)

EXPERIENCE

Professional Ice Hockey (2014-2016)

Buffalo Sabres Farm System

Elmira Jackals, (AA affiliation, ECHL) Elmira, NY

Rochester Americans, (AAA affiliation, AHL) Rochester, NY

Arizona Coyotes Farm System

Rapid City Rush (AA affiliation, ECHL) Rapid City, SD

Goaltender

●Work amongst a team to achieve a common goal

●Read Across America participant help promote reading at local elementary schools

●Dealing with and overcoming adversity

Delilah Show Seattle, WA (2016)

Intern production assistant

●Use of NexGen/ VoxPro for data entry

●Help Producers, and Associate Producers with daily tasks

LA Fitness Seattle, WA (2016)

Front Desk

●Provide outstanding Customer Service

●Manage member accounts

●Receive incoming calls and direct accordingly

●Daily Use of Microsoft Word, front desk management tool, and Vizio

●Keep a clean and orderly gym

●Responsible for opening/closing facilities

Merrimack College

Office of Student involvement North Andover, MA (2011-2014)

Supervisor

●Daily use Microsoft Excel for data entry, scheduling, and budgeting

●Hire and train new employees using Microsoft PowerPoint

●Create and develop new ideas for Intramural Sports Department

Stop It Goaltending Woburn, Ma

Assistant

Summer( 2010-2014)

●Worked 40+ hours per week ensuring job completion and meeting necessary deadlines

●worked directly under ownership

●Create Staff Schedule with Microsoft excel

●Responsible for opening/closing facilities

●Trained new staff members

●Provide outstanding service for customers

●Maintain pleasant environment for customers and staff

Skills

●Proficient in –Microsoft Word, Excel, Vizio, PowerPoint, Access, Windows 95/98/XP, SQL, FDMT

●Expert verbal and interpersonal communication skills acquired through extensive interactions with customers and coworkers.

●Organization, management, teamwork, leadership, and effective decision making

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