LAKSHMI G

Mobile: +91-973*******

Email: acu6k3@r.postjobfree.com

Objective

Expert developer of technical manuals including document planning, writing, editing, quality

assurance, and production, with 10 years of experience in Technical Writing. Seeking a

responsible and challenging position in a growth-oriented progressive organization where

my experience and skills will significantly contribute to the overall success of the

organisation and provide opportunities for my career growth.

Experience Summary

Organization Designation Duration

Senior Technical Writer

[24]7 Innovation Labs January 2015 till date

(API Document Writer)

Sasken Network Engineering

Limited

Deputed to client location

Radisys Senior Technical Writer April 2008 November 2014

Cisco

Avaya

Nortel

Wipro Technologies

Deputed to client location

Technical Writer June 2006 April 2008

Hewlett Packard

EMC

Indian Institute of Hardware

Technical Writer August 2005 June 2006

Technology (IIHT)

Educational Qualification

Bachelor of Science (CBZ), Christ College, Bangalore University

Post Graduate Diploma in Technical Writing, Symbiosis Center for Distance Learning,

Pune

Professional Courses

Technical Writing, Surabhi Technologies Private Limited, Bangalore.

Certificate Course on Learn API Technical Writing: JSON and XML for Writers

Technical Skills

Operating System : Linux, MS Windows

Authoring tools : Abode FrameMaker, Arbortext Epic Editor, Adobe Acrobat, DITA,

Confluence, Wiki page

Publishing tool : WebWorks Publisher

Version Control : Astoria, IBM Rational ClearCase, Documentum, SVN, SharePoint

Review tool : Code Collaborator

Defect Tacking tool : IBM Rational ClearQuest, Redmine, Atlassian (JIRA)

Graphic tools : Visio, CorelDraw

[24]7 Innovation Labs

Involve in project estimation and plan for the product suite.

Create new product description documents for internal stakeholders.

Understand the API features and functionalities from the engineering documents.

Update the new features and enhancements information in the document as part of

the release.

Ensure the technical content in the document is accurate by performing online

reviews with the internal stakeholders.

Maintain the content management system for documentation.

Create process guidelines for documentation to be adhered by the engineering team.

Create style guide checklist to conform the writing standards using Chicago Manual

of Style.

Coordinate with the product team, engineering team, and quality analyst team to

gather inputs for the product documentation.

Responsible for documentation sign off for the product suite.

Radisys India Private Limited

Create documentation plan that includes the effort estimate and work plan.

Analyse and read through the ERS, SDS, and IDD to understand the new features for

the current release.

Update the documents about the new features.

Create and upgrade the document templates.

Review, edit, and prepare the content adhering to the Company Style Guide.

Consolidate the Change Requests from customers and incorporate in the documents.

Perform publishing checklist to ensure the documents are ready to release.

Prepare a new hire checklist for the new joinees in the team to Get Started.

Sasken Networks Engineering Limited

Work closely with team members to deliver quality documents.

Contribute effectively and adhere to the deadlines of the project.

Ensure the quality standards and publish documents.

Work on high priority Change Requests within the given deadline.

Ensure strict compliance with company standards and templates for documentation.

Submit drafts of technical material for customer review and manage edits.

Verify the clarity, completeness, accuracy, and quality of all documentation.

Discuss documentation status clearly to managers on a weekly basis.

Confirm subject knowledge through feedback of cross-functional sources.

Mentor junior writers on best practices and troubleshooting techniques on authoring

tools.

Peer review technical documents.

Wipro Technologies

Attend product discussions with various stakeholders required to develop the guide

from scratch.

Attend various team meetings with the engineers to gather information about the

product, enhancements and the new feature updates to develop content for manuals.

Read through the Product Requirement Document (PRD) and External Specification

(ES) documents to understand the new features and enhancements of the product.

Read through the clients style guide and the term list to understand the standards

and implement the same.

Analyse and simplify the technical aspects of the test case and deliver quality

documentation to the end user.

Prepare the document in line with usability testing to ensure the procedures are

sequential.

Attend table reviews and discussions for technical review of the manuals.

IIHT

Perform extensive research on Linux and networking internals to develop courseware

content for the Training Division of IIHT.

Document and review Quality Assurance documents and proof read.

Setup process and guidelines for writing technical documents.

Special Achievements

Received award for immense dedication and contribution to deliver the product

documentation with quality from Radisys.

Won Team of the Quarter award for delivering the product documentation releases

on time with quality over and over again from Sasken.

Certificate of Appreciation for delivering quality documentation from Hewlett-Packard

India Software Operations projects.

Won cash prize for the best report prepared on Cipla Pharmaceutical Limited during

the academic project (B.Sc. final year) from Christ College, Bangalore.

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