Social Media Customer Service
Resume:
JD (Jason) Blakley
*** ********** *** *, *********, SK
Cell: 1-306-***-****
Education:
Simon Fraser University – Bachelor of Arts in Communications (Burnaby, BC, 2008 - 2013)
St. Joseph’s High School (Saskatoon, SK, 2007 – 2008)
Winston Knoll Collegiate (Regina, SK, 2004 – 2007)
Experience:
Saskatoon Health Region – Environmental Services RUH (March 2015 – Present)
Job specific account-abilities that applied to my position:
Cleaning and maintaining the integrity of Royal University Hospital
Waste management
DSG Power Systems – Fuel Management and Dealer Development Sales Representative (March 2014 – January 2015)
Job specific account-abilities that applied to my position:
Fuel management and Dealer Development
Learning and applying diesel fuel management solutions
Supplying diesel fuel management solutions to customers, dealers and distributors throughout Saskatchewan, Manitoba and Alberta
Setting up dealers and distributors for our products in Saskatchewan, Manitoba and Alberta
Making sales calls to potential customers, dealers and distributors
Setting up and attending meetings with current and potential customers, dealers and distributors
Inside Sales
Learning and applying extensive knowledge and solutions regarding diesel related products and problems
Answering incoming calls and providing assistance to customers, dealers and distributors
Putting orders for products and parts through the system for customers, dealers and distributors
U of S Soccer – Assistant (Keeper) Coach with both Men's and Women's Soccer Teams (August 2014 – Present)
Job specific account-abilities that apply to my position:
Keeper Coach
Setting up and implementing training sessions for two separate sets of keepers (men's and women's)
Development of skills, technique, physical and knowledge base of soccer
Guiding young adults through a season while balancing school, work and soccer
Airline Hotels – Red Zone Marketing, Promotions and Events Manager
(February 2013 – December 2013)
Job specific account-abilities that applied to my position:
Promotions and Marketing
Dealing with promotional giveaways in the bar (signed memorabilia, promotional items from liquor reps, etc)
Marketing of the bar through social media (Twitter and Facebook) and other outlets. Giveaways and advertising
Dealing with liquor reps and outside sources regarding promotional memorabilia and marketing
Marketing and working with media to expand our clientele
Planning events within the bar
Bar Operations
Dealing with Micros, Mineras and VLT's within the bar
Managing personal on the floor
Creating schedules
Dealing with customers, disputes, and problems within the bar
Saskatoon Health Region - Communications and Workforce Planning Departments
(April 2012 - August 2012)
Job specific account-abilities that applied to my position:
Social Media (i.e. Facebook, YouTube, Twitter)
Create and implement strategy for more effective generation and distribution of regional content
Develop response (crisis and non-crisis) workflow/strategy – 140 character news cycle means that long approval cycles can cripple. Need a formal response process (who, approval process, turnaround time, etc.) to mitigate this risk.
Social media training – Further developing social media training material (e.g. explanation of various media and how to use them effectively, examples of good/bad social media, examples of personal use that affects employment)
Best practice review - For managing multiple departments/programs social media presence (i.e. centralized account versus separate accounts)
Created and wrote news releases to be posted on Health Regions social media and website
Saskatoon Health Region Public Website Redesign
Assist with planning phase activities for public website redevelopment.
Comparative analysis of other health related/Lean sites
Web stats analysis (popular pages, demographics, search terms, etc.)
Best Practice analysis – for health region/care sites
Client interview/survey methodology and content
Inventory/audit of existing website content/features
Other:
maintaining the Health Regions values and vision through social media as well as while helping to create a recruitment video
Saskatoon Health Region - Communications Department
(April 2011 – August 2011)
Job specific accountabilities that applied to my position:
Analyzing surveys
Writing articles for the Region Reporter (the regions newsletter)
Setting up meetings
Attending and taking photos of media events
Providing other communications support as required.
Coaching and Organizing Soccer Camps
Saskatoon and Regina, SK/ Vancouver, BC
(2006 – Present)
Coached soccer skills to kids from ages 5 – 18
Assisted in the organization and planning of camps
Run soccer camps through SFU in the Spring and Summer
Currently the keeper coach for the Whitecaps academy here in Saskatoon
Tim Hortons
Saskatoon, Saskatchewan
(Nov. 2007 – Feb. 2008)
Customer Service Employee
Handled money and capable of using cash register
Worked drive thru window
Cleaned
Achievements:
Soccer
SFU men’s soccer team from 2008 to 2012
National semi-final birth in NAIA in 2009
National semi-final birth in NCAA Div. 2 in 2012
2007 SSA (Sask. Soccer association) Youth Player of the Year
U-17 National team in 2006 and 2007
Played for Provincial team from 2003 – 2006
Academics
Honour Roll all 4 years of high school
Played soccer for school soccer team in 2005 and 2007
28 A’s award (35 A’s in first 3 years of school)
Volunteer Experience:
Coaching youth soccer
Volunteered at a food kitchen in Vancouver throughout university
Assistant (Keeper) coach with U of S Men's soccer team (August 2013 – December 2013)
References:
Darby Semeniuk
Manager of Communications Services at the Ministry of Environment
Regina, SK
Former Director of Communications Department at the Saskatoon Health Region
Rosine Garabedian
Manager of Environmental Services at Saskatoon City Hospital
Saskatoon, SK
Bryce Chapman
U of S Soccer Director and Men's Coach
Saskatoon, SK
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