Customer Service Representative

Jacob J. Odizor

**** **** **. *******, ** *****

Home713-***-**** Alternate Contact# 281-***-****)

***************@*****.***

OBJECTIVE: To secure a challenging position with a competitive company that will allow opportunities to depict my experience for professional and personal growth.

PROFILE: Ambitious supportive professional whom have the ability to succeed in any given environment. Impeccable personality, with efficiency to work with core values while giving my best to an employer. I have versatile administration office management skills and proficiency in Microsoft Office programs. I’m a strong planner, great organizer, excellent listener, and problem solver. I can adapt to change, work independently and well with a team. I’m also able to juggle multiple priorities and meet tight deadlines without compromising quality.

EXPERIENCE

Sanderson Farm

May 2015- Dec. 2015

Cutting Crew

•Pushing dollies of cut wrapped chicken.

•Pushing empty dollies

Houston Foam Plastic (Warehouse)

Sept.. 2013 – Jan. 2015

Lead Inventory Clerk/ Night Supervisor

•Maintains inventory and supplies by receiving, storing, and delivering items; securing warehouse; supervising staff. Meets warehouse financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions.

•Meets warehouse operational standards by contributing warehouse information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards. Receive and count items, unpack items, verify inventory, store items in an orderly fashion, mark stock items through the use of identification tags and transparencies.

•Process freight, open boxed plastics and foam merchandise, then box accurately on an assembly system. Clean and maintain supplies, determine the ideal storage methods and examines stock items for defects and ensure composites for customer usage.

• Assist in other assignments when required and upon request.

Walmart Super Center

April. 2012 – May. 2013

-Loading & Receiving \ Store Stocker \ Deli Associate

• Responsible for others to receive and count items, unpack items, verify inventory, store items in an orderly fashion, mark stock items through the use of identification tags and transparencies. Delivers supplies and equipment to departments by receiving and transferring items.

•Meets warehouse operational standards by contributing warehouse information to strategic plans and reviews; implementing production, productivity, quality, and customer-service.

•Clean and maintain supplies, determine the ideal storage methods and examines stock items for defects and ensure composites for customer usage.

•Maintained operations for Forklift and provide integrity for automatic processors.

•Process freight, create new displays on end-caps and fill shelves with merchandise. Answering inquiries from customers.

•Stock merchandise in a stable manner. After filling shelves with merchandise, zone the store.

•Maintained and evaluated records. Assist in other general tasks when required and upon request.

Royal One Loan Servicing

Dec. 2011 – April 2012

Front Desk Security \ Customer Service Representative – (Contract for Devcon Security Services)

•Respond to inbound service calls, data entry via computer system, messages taking, and convey it to the person in the premises.

•Front desk officer to maintain the record the entries into the premises.

•Greet and monitor visitors and also maintain the record the details of the visitors Deny a visitor entry into the premises if doubtful of visitation.

•Provide assistance with procedures and other information to respond to the buildings department, location, client, or cooperate inquiries and requests.

•Communicate with authorities during emergency situations, and trained in the event of a hostile situation.

•Walk premises periodically for security and quality purposes. Assist in other task upon request.

Dollar General

May. 2011 – Dec. 2011

Store Stocker Sales \ Customer Service Representative

•Process freight, create new displays on end-caps and fill shelves with merchandise. In addition answering inquiries from customers, and cashier duties when requested.

•Receive and count items, unpack items, verify inventory, store items in an orderly fashion, mark stock items through the use of identification tags.

•Stock merchandise in a stable manner. After filling shelves with merchandise, zone the store.

• Assist in other general tasks when required and upon request.

McDonald's

Sept.2010 - Apr.2011

Cashier/Stocker

•Took food and drink orders and recieved payment from customers.

•Maintained sanitation, health and safety standards in work areas.

•Served cold drinks, using drink-dispensing machine or frozen desserts.

Securitas Security

May. 2009 - Dec. 2009

Security Guard

•Patrolled the warehouse to ensure all the doors and windows and gates are locked, and that anythingwas not missing from the warehouse.

•Answered alarms and investigate distrubances.

•Monitored and authorized entrance and departure of employees and others persons to guard against theft an maintain security permises.

•Wrote reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

Krogers

Jan. 2009 – May. 2009

Cashier/Overnight Stocker

•Operated cash register to itemize and total customer's purchases in grocery.

•Collected cash, check or charge payment from customer and makes change for cash transactions

• Counted money in cash drawer at the beginning and end of work shift.

• Received, store and issued sales floor merchandise.

•Stocked shelves, racks, cases, bins and tables with merchandise displays to attract customers.

Seller Bros Inc.

Jan. 2007 - Dec. 2007

Cashier/Stocker/Meat Dept.

•Greet customers entering establishments

•Recieve payment by check, cash, credit cards, vouchers, or automatic debits.

•Issue receipts, refunds, credits, or change due to customers

•Package meat and clean up the meat department at closing time.

•Stock shelves with products and refacing the products neatly.

Wendy's Old Fashioned Hmaburgers

Dec. 2006 – Dec. 2008

Crew Member

•Handle food and drink orders and received payment from customers.

•Maintained sanitation, health, and safety standards in work areas.

•Prepared customers orders.

Summary of Qualifications/Characteristics

Versatile, flexible and Supervisor skills, excellent communication. Competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments with leadership training.

Advanced in MS Excel, MS Word, and MS Access. 45WPM typing,

Excellent team-building skills, event planning, appointment scheduling, security certified trained, customer service, and presentation skills. Ability to multi-task in a fast paced environment, lift over 80 to 200 lbs.

Strong organizational skills detailed oriented and process mapping.

EDUCATION

Ross Shaw Sterling High School- Aug.2002 - May 2005

GPA: 3.00

•Football Player

•Drama Club

•Track Team

•Debate Team

REFERENCES – (UPON REQUEST)

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