Customer Service Sales

PAUL DAN(PAULA) M. ROMERO

**** ******* **. *** ****** tirad, Brgy. Tejeros Makati City

Mobile: 099*-***-**** email: ************@*****.***

CAREER OBJECTIVE:

My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation.

SUMMARY OF QUALIFICATION

Extensive customer service experience

Multilingual (English, Japanese, Spanish)

Highly organize and keen to details

High oral and written communication abilities

Ability to memorize and perform required sales scripts

PROFESSIONAL EXPERIENCE

CONVERGYS CORPORATION (SEPT. 1 2015 – PRESENT)

Negotiate payments on past due dollars as well as plans to ensure payments are made.

Maintain open communication with collection managers and clerical staff to ensure the accuracy and protection of the account information.

Interact with team members sharing information and working to make sure the best practices are used to achieve the collection goals.

SHINEI TECHNICAL SERVICES JAPAN -VEHICLE PAINTER

JULY-NOVEMBER 2014

Removes rust and other debris from surfaces to be painted

Fills cavities and dents in vehicles to create an even surface, mask or tape off details and components to avoid contamination and select the proper colors and substance for the project

Involves using paint sprayers and brushes to apply paint to a vehicle.

SAN S (OCHIAI ELECTRONICS) JAPAN-ELECTRONICSTECHNICIAN JUNE 2013-JULY 2014

Ensures operation of machinery and mechanical equipment by completing preventive maintenance requirements on production machines.

Locates sources of problems by observing mechanical devices in operation.

Removes defective parts by dismantling devices

Fabricates repair parts by using machine shop instrumentation and equipment

Maintain safe and clean working environment by complying with procedures, rules, and regulations.

Contributes to team effort by accomplishing related results a needed

ATSUKO DINING- RECEPTIONIST

MARCH 2010-MAY 2013

Provided the customers with a pleasant dining experience and quality service

Conducted final check of food items prior to serving customers to ensure quality maintenance

Ensured the cleanliness of dining area and food items before serving

Maintained serving standards and followed all regulations while performing duties

KAZUMI NOGUCHI RETAIL-SALES ASSOCIATE

MAY 2005-FEB 2010

Achieved all set sales goals while providing outstanding customer service.

Ensured customer satisfaction a every stage of sale.

Recommended new products and upcoming events to customers

Responded to all customer queries with accuracy and courtesy.

MATSUBA YOSETSU-WELDER

NOV. 1999-FEB 2005

Consult job orders to comprehend assigned welding work.

Lay out and position parts and assemblies in accordance to specification

Operate brazing and soldering equipment to assist in performing welding work

Repair improperly welded pieces and fabricate new parts

EDUCATION

PHILIPPINE CHRISTIAN UNIVERSITY(PCU)

B.S.B.A(MANAGEMENT)- JUNE 1996-1998

UNDER GRADUATE

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