Office Manager
Resume:
Amanda Birtell, CBOM CCM PHR
**** ******* ******, ******, ******** 60402
********@*****.***
https://www.linkedin.com/in/amanda-birtell-cbom-ccm-phr-bb9195b2
Office Manager
Qualifications Profile
Highly organized, detail-oriented, and multifaceted professional, offering extensive experience in business administration;
complemented with exceptional knowledge of general human resources and basic accounting procedures. Adept at providing first-rate
support in accomplishing various tasks and delegation; executing accounts payable and accounts receivable processing; as well as
scheduling meetings and travel arrangements. Equipped with excellent multitasking, problem-solving, decision-making, and communication
skills. Technically proficient with online and offline database management, Microsoft Office applications, and QuickBooks.
Functional Skills with Experience
Office Administration and Support
Managed all aspects of executive and senior management vacations, daily meetings, and travel schedules, which involved ensuring the
accuracy of travel data, visas, agendas, contacts, and country information.
Formulated proper schedules for the Board of Directors meetings, while offering first-rate assistance in preparing meeting materials
and agendas.
Aided the chief executive officer (CEO) with personal document management, calendar organization, and collateral preparation for
meetings.
Functioned as the professional representative of the CEO for executive clients, investors, and board members.
Took full charge of receiving and distributing all incoming and outgoing mails to appropriate recipients.
Administered the entire accounts receivable functions and 50% of the accounts payable activities.
Responded to routine letters and e-mails; while reviewing all executive voicemails and responses.
Carried out the submission of criminal and financial background checks of all prospective employees.
Formulated power of attorney forms in compliance with the federal and state regulations.
Performed unemployment claims reviews, in coordination with the professional staff regarding client responses.
Training and Development
Generated Microsoft PowerPoint presentations and handouts for top-level executives and business affiliates in preparation of client
and prospect seminars.
Created customer-facing webinars: monitored customer and staff attendance; and conducted post-webinar follow-ups while securing
professional development credits where applicable.
Coordinated and presided over company seminars with a recorded attendance of more than 200 participants.
Facilitated training programs on policies and procedures for newly hired employees.
Interpersonal Collaboration and Communication
Worked closely with various administrative team members, human resources, as well as with the Finance Department with regard to
special accounting projects, events, and confidential document management.
Rendered assistance to the entire professional staff regarding document and client relations management.
Coordinated with other executive assistants to provide logistical support in visiting executive-level personnel.
Liaised between the company president and clients with regard to client accounts and new business; as well as between the company
president and employees with respect to various personnel matters.
Established harmonious relationships with vendors and external business associates.
Decision Making and Problem Resolution
Streamlined first-tier resolution processes toward effective problem resolution for the Customer Retention Team.
Produced appropriate responses to urgent requests based on investigations of various issues and problems.
Work Experience with Accomplishments
Oak & Dale Properties, Inc. Hinsdale, IL
Office Administrator 2015–Present
Pesavento & Pesavento, Ltd. Berwyn, IL
Executive Assistant 2004–2015
Education and Credentials
Associate of Applied Science in Business Management, 2011 - Morton College Cicero, IL
Graduated with Honors Phi Theta Kappa Honor Society
Certified Conflict Manager Management Strategy Institute, 2016
Professional in Human Resources HRCI.com, 2016
Certified Business Office Manager Management Strategy Institute, 2016
Human Resource Certification DePaul University, Chicago, IL, 2013
Human Resource Generalist HR Certification.com, 2012
Microsoft Office Suite Certification Morton College, Cicero, IL, 2007
Notary Public
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