Assistant Customer Service

DAWN GARNER

***** ********* ***. ***** *******, Oh 44137 (H: 216- 820-1133 {C: 216-***-****) **********@*****.***

OBJECTIVE

SEEKING A CHALLENGING AND REWARDING POSITION IN THE HEALTH CARE INDUSTRY WHICH WILL PROVIDE THE OPPORTUNITY FOR PROFESSIONAL GROWTH AND DEVELOPMENT.

SKILLS:

1. SKILLED AND WIDE VARIETY OF DISIPLING RANGING FROM DIRECT PATIENT CARES TO THE CUSTOMER SERVICE.

2. COMPREHENSIVE NURSING ASSISTANT TRAINING FOLLOWING THE SUCCESSFUL COMPLETION OF THE ADVANCED HEALTH CAREER SYSTEM, LTD NURSING ASSISTANT TRAINING AND COMPENTANCY EVALUATION PROGRAM.

3. EARLY CHILDHOOD EDUCATION COURSE, CERTIFICATE OBTAINED.

4. COMPUTER EXPERIENCE (WORD, EXCEL, 10KEY)

5. FILING

6. TYPING AND COMMUNICATION SKILLS

7. CHARTING PATIENT RECORDS

EXPERIENCE

CROSSROADS (FEBRUARY 2010 – Present)

RESPONSIBILITIES: ASSIST HOSPICE AND SPECIAL CARE CLIENTS WITH ALL ACTIVITIES OF THEIR DAILY LIVING INCLUDING BATHING, FEEDING, TRANSFERS, HOYER LIFTS AND INTERPERSONAL COMMUNICATION.

VILLAGE OF MARYMOUNT (FEBRUARY 2007 – March 2010)

RESPONSIBILITIES: ASSISTING RESIDENTS OF THE FACILITY ON THE DEMENTIA UNIT WITH THEIR EVERYDAY LIVING AND ACTIVITIES SUCH AS BATHING, FEEDING, TRANSFERS, COMPANIONSHIP AND CHARTING OF THEIR RECORDS.

VISITING NURSES ASSOCIATION (JUNE 2006 – September 2010)

RESPONSIBILITIES: ASSIST HOSPICE AND SPECIAL CARE CLIENTS WITH ALL ACTIVITIES OF THEIR DAILY LIVING INCLUDING BATHING FEEDING, TRANSFERS, HOYER LIFTS AND INTERPERSONAL COMMUNICATION.

CLEVELAND CLINIC HEALTH SYSTEM: (JANUARY 2005 – October 2005)

RESPONSIBILITIES: ASSISTED CLIENTS WITH ALL ACTIVITIES OF DAILY LIVING INCLUDING BATHING, FEEDING, TRANSFERS, HOYER LIFTS AND INTERPERSONAL COMMUNICATIONS ESPECIALLY THE HOSPICE CLIENTS.

VISITING NURSES ASSOCIATION (NOVEMBER 2004 – May 2005)

RESPONSIBILITIES: ASSISTED CLIENTS WITH ALL ACTIVITIES OF DAILY LIVING INCLUDING BATHING, FEEDING, TRANSFERS, HOYER LIFTS AND INTERPERSONAL COMMUNICATIONS.

MEDICAL MUTUAL (1998 – 2003)

POSITION: MEDICAL & DENTAL CLAIMS REPRESENTATIVE

RESPONSIBILITIES: TO PROCESS MEDICAL & DENTAL CLAIMS FOR PAYMENT (DATA ENTRY)

EDUCATION

2015 MED-CERT TRAINING CENTER (PHLEOTOMY CERTIFICATE

2004 ADVANCE HEALTH CAREER SYSTEMS LTD. NURSING ASSISTANT TRAINING AND COMPENTANCY EVALUATION PROGRAM (STNA CERTIFICATE AND LICENSE)

1996 EARLY CHILDHOOD EDUCATION COURSE (CERTIFICATE)

1991 GRADUATED JOHN F KENNEDY HIGH SCHOOL

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