Customer Service Training
Resume:
Katherine Holden
*********.******@*******.**
Education:
High School Diploma June 2012
Barrie North Collegiate
Music performance and commitment awards
Certificates/Achievements:
Standard First Aid CRP/AEF Level C Certification
APO Membership September 2015
WHMS training October 2014
Food Handlers Certificate September 2014
Restorative Care Certificate 2015
City of Toronto Training Fall 2014
Student Placements:
Coordinated assessment on new clients, as well as documentation
Designed goals and objectives to new residents through constant practices
Developed and mplemented a men’s woodworking program
Delegated in assisting residents with their toileting needs
Conducted program development skills that targeted most or all of the domains for residents to get full benefit
Carefree Lodge October 2014 to April 2015
Responsibilities included assisting Activation staff develop and implement therapeutic programming to the residents in a Long-Term Care setting, such as, arts and crafts, fitness/exercising, puzzles, discussion programs, etc.
Developed person centered practices through one-to-one visits and assisting residents with their individual needs
Experience in client assessing while using the MDSRAI documentation
Developed and implement creative program plans which targeted each domain and reflects the benefits needed by the residents
Used creativity through a designed special event which also used the domains, and allowed the residents to reminisce
Work Experience:
Loblaw’s Photo Studio Clerk November 2012 to Present
Responsible for answering the phone using office skills when booking and confirming appointments, and providing information to customers
Responsible to maintain great customer service skills
reativity when taking portraits for family sessions, birthdays, Christmas, fall, graduations, pregnancy, etc.
Taking identification photos
Camp at Home Day Program Leader June 2014 to August 2014
Assisting other teams members with coordinating a day camp for approximately 30 children ages ranging from 6-12 through the Salvation Army
ndividually responsible for developing and implementing craft activities
Responsible for serving lunches to the children, as well as preparing the meals
Guided children with their emotional and spiritual needs
Skills and Strengths:
Experience working with at risk children
Training in music and performing arts
Photography Training and Experience
Program Development through placement opportunities
Dedicated to Long Term Care Services
Leadership training – 2009 to present
Volunteer Work:
Salvation Army Barrie Corps Band September 2005 to Present
Participated in band concerts and serenading at retirement homes and long term care homes in Barrie.
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