Customer Service Manager

EDUCATION

Masters of Business Administration with Human Resources Concentration 2012

University of Phoenix GPA 3.61

Bachelor of Science in Business Administration 2010

University of Phoenix GPA 3.80

Medical Claims and Billing Specialist Diploma 2005

U.S. Career Institute

WORK HISTORY

Butler Community College – McConnell AFB and Service Center 2016 – 2016

Customer Service/Enrollment Secretary Wichita, KS

Provide support for students, faculty, and advisors, with enrollment, and appointments.

Assist in student background check for AFB. Process payments for tuition, VA, and testing.

Perform customer service and receptionist duties per site director and office manager.

Via Christi – Catholic Care Center, Inc. 2014 - 2015

Human Resources Assistant Wichita, KS

Facilitate orientation, administer forms, manage files, order supplies, and audit I-9’s.

Assist associates with benefits, payroll, and FMLA. Create monthly reports for departments.

Ensure associates are compliant with Via Christi/Ascension Health policies and procedures.

YMCA – Andover location 2009 – 2010

Member Services Associate, Manager on Duty Wichita, KS

Open and close the branch while managing employees and assisting members.

Organize files, create documents, fax invoices, and answer a multiline phone.

Educate customers of the privileges of joining the YMCA to meet membership goals.

FYE Music 2003

Assistant Store Manager Mary Esther, FL

Manage and delegate employee tasks, ensure store meets company goals and initiatives.

Conduct new employee training and employee evaluations.

Responsible for cash register countdowns and bank deposits

Linens N Things 1998 – 2003

Department Supervisor Wichita, KS

Create product displays for optimum sales in accordance with company goals and seasonal initiatives.

Responsible for preparing the store for annual inventory.

Conduct trainings on new products to educate employees to provide the best customer experience.

VOLUNTEER HISTORY

Seltzer Elementary

Parent Teacher Organization, President 2013 – 2014

Coordinated and managed fundraiser gaining $8,000 revenue toward education of students.

Parent Teacher Organization, Vice-President 2012 – 2013

Chairmen of schools bi-annual book fair’s, with combined revenue of $20,000.

Parent Teacher Organization, Treasurer 2011 – 2012

Managed accounts for 26 events, filed taxes, performed audit, and created budget.

TECHNICAL SKILLS

Banner, Citrix, Microsoft Office Word, Excel, Outlook and PowerPoint, Logix, Lawson, Kronos, POS System, Relias, 55 WPM, Patient Accounting Software, CPT, and ICD-9-CM Codes

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