Sales Customer Service

JAMES C. YOUNG, JR.

P.O. Box ****, Matteson, IL *0443

989-***-**** *********@***.***

Dynamic sales director and product manager with 30+ years’ experience in all aspects of sales and marketing, and proven track record of consistently driving manufacturing processes and engineering. Exceptional technology skills combined with proven ability to drive strategic planning, manage personnel, deliver sales growth, form strategic partnerships, and successfully implement complex projects. Outstanding strategist distinguished for proven team-building skills and excellent conflict resolution abilities. Expert at implementing international sales teams, aligning processes and objectives worldwide; Demonstrated project management skills that enhance productivity and drive sustained performance.

AREAS OF EXPERTISE

Suspension / Brake Components

Brand Strategy

Business Case Development

Customer Visits

Six Sigma Green Belt

OEM / Tier One Suppliers

Strategic Planning

Product Development

Project Management

Profitability

Sales & Marketing

Logo Development & Branding

Competitive Assessment

Marketing Technologies

International Sales

Budgeting & Scheduling

Trade Show Strategy

Market Research

Pricing Strategies

Engineering Experience

Manufacturing Processes

Databases Supplier Development

SAP

SWOT Analysis

ROI Projections

Market Segmentation

Creating Sales Forecasts

Standard Pricing

Voice of the Customer

Working With 3rd Party Vendors

Tooling

Manufacturing Operations

Estimating

International Team Leadership

PROFESSIONAL EXPERIENCE

Matcor Metal Fabrication, Morton, IL

Manufacturer that provides simple and complex metal weldments and other assemblies to the construction, agriculture and mining industries.

Account Manager - Caterpillar, 2015

Managed all aspects of the $12.5M Caterpillar account.

Led collaboration/cost savings activities resulting in annualized savings of $250K in 2015 and 2016.

Supervised 2 account engineers providing competitive, timely quotes to Caterpillar, consistently meeting or exceeding their delivery, quality and cost expectations.

Ensured 100% on time preparation of production bills of material and routings.

Managed a multi-functional team, launching 3 major customer programs using a disciplined APQP-based approached.

Identified, updated and maintained all customer data related to quality, cost, delivery, and management performance. Ensured that the data within the customer systems was consistent with internal data.

Pursued potential growth opportunities with companies in adjacent markets.

BEIJINGWEST INDUSTRIES (BWI) GROUP, Dayton, OH

Chassis supplier that designs and manufactures brake and suspension systems for the global transportation market

Senior Account Manager, Suspension Products North America & Australia, 2009-2014

Offered exceptional customer service, participating in client meetings, providing efficient quotes and responding within 24 hours to all client inquiries.

Supervised one marketing employee and two interns, leading North American marketing activities, including trade shows, customer-specific technical expos and museum displays.

Led N. American sales, all marketing and planning with goals of $5B in bookings and $12M in profit enhancements for major clients, including Honda, GM CCA, Holden, Tenneco, Changan, and HSV.

Collaborated with business unit and product line management, achieving average of $2.5M in bookings and $800K in profit enhancements each year.

Over past two years, achieved profits of 30%+ beyond customer target, receiving two performance awards for outstanding delivery and quality.

Eliminated past due payments in accounts receivable, maintaining and managing sales forecast and reporting systems, while developing quotes to support internal and external cost reduction proposals.

Formally presented new opportunities to product and business teams, maintaining and updating customer databases as needed to represent new leads.

Assisted Vice President of Legal, HR and Communications, establishing BWI Brand and enhancing international brand awareness.

Additionally, established guidelines for use and maintenance of BWI logo, authorizing and overseeing production of all related videos, websites, etc.

Acted as Sales and Marketing point of contact for outside sources, including BWI corporate website.

Delphi Energy & Chassis Systems, 2008-2009

Senior Account Marketing Manager, Suspension Products

Acted as Group Leader, supervising seven global Sales Support and Marketing employees.

Provided exceptional customer service, offering on-time quotes, responding quickly to all customer requests and leading client meetings.

Presented new opportunities to product teams, managing the forecasting and reporting and databases.

Oversaw business unit objectives of $1.6B in bookings and $2.5M in profit for clients, including Honda, Lord Corporation, Vehicle Production Group, Toyota, Chrysler and Nissan.

Collaborated with business unit and product line management, achieving $4.3M in average bookings and $1.1M in profit increases yearly.

Reduced past due accounts receivables to less than three percent of sales revenue for all customers.

Delphi Energy and Chassis Systems, 2003-2008

Group Leader, Sales Support Product Management and Marketing

Supervised eight global Sales Support and Marketing employees, leading sales team, supporting sales, marketing and planning, and acting as product manager.

Reviewed and approved engineering changes, addressing degradation of product line EBIT.

Oversaw business objectives of $1.8B in bookings, $2.4B in revenue and $4.4M in profit enhancement for clients, including General Motors, Bosch, TRW, Land Rover, BMW, Chrysler, and Ford.

Contributed to business unit and product line management improvements, achieving $5.2M in average bookings, $6.2M in revenue and $1.1M in profit enhancement yearly.

Ensured timely execution of quote packages, collaborating with account managers to ensure client satisfaction.

Developed and implemented global transition plan from proprietary quote management process to SharePoint within six weeks.

Completed Six Sigma Green Belt project in three months, resulting in client response time reduction.

Analyzed and evaluated product line business cases,

Preparing leads.

Presenting sales positions and obtaining approval of quote packages, including proposal and financial support.

Led formal presentations of pricing information to business unit leadership.

Acted as Business Unit point of contact for questions from outside sources, including Delphi corporate website.

Delphi Chassis Systems, Saginaw, MI, 1992-2003

Senior Industrial Engineer

Managed cost estimating and industrial engineering, completing 400+ estimate packages each year for current and future brake corner programs.

Supervised seven manufacturing engineers, overseeing quotes and orders and implementing all necessary machinery, equipment, tooling, and gages to produce brake corner modules.

Utilized Lean Manufacturing principles and objectives to successfully lead cross-functional teams.

Assembled and led cross-functional cost estimating team, delegating responsibility to compile investment, material, labor, and lead time information.

Approved all engineering changes, verifying completion of SAP Master Data and Industrial Engineering requirements when needed. Prepared and submitted documentation to support appropriation requests for all approved projects.

Led team in assisting outside supplier to create manufacturing process and production systems for coating brake components.

Provided Industrial Engineering support for three Saginaw brake plants, providing cost estimates and capacity analyses for products and processes. Evaluated and tracked all cost reduction projects, evaluating employee suggestions and performing work sample studies.

Trained employees at all levels, implementing process improvements and representing Industrial Engineering on various committees and Product Development teams.

Previous positions include Senior Manufacturing Engineer and Manufacturing Engineer of Advanced Manufacturing Technology Delco Moraine NDH.

EDUCATION

Central Michigan University, Mount Pleasant, MI, Master of Science Administration, International Administration

University of Louisville, Louisville, KY, Bachelor of Science, Chemical Engineering

PROFESSIONAL DEVELOPMENT

Coached AAU basketball team, leading high school age boys to victory and encouraging personal development. All team members graduated from high school and 75% went on to play college ball, including two NCAA Division I scholarships.

Acted as president of non-profit that enabled AAU basketball program success.

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