Customer Service / financial specialist
Resume:
Glen Allen, VA
Richmond, VA
Carrie Iracheta
Professional Summary
Seasoned Mortgage and Customer Service Specialist with more that 10 years of experience in fast-paced Corporate Environment. Excellent Problem Solving and Communication skills. Track record of achieving exceptional results in meeting timelines and adhering to Corporate Guidelines to improve Production.. Skills
English Language
Cri t ical Thinking
Monitoring
Complex Problem Solving
Administration and Management
Cler ical
Time Management
Negotiation
Persuasion
Customer and Personal Service
Foreign Language
Experience
Title Financial Specialist
Capital One Bank
Examined chain of tle for residenal properes, examine real estate tle to determine status, abstract county records naonally
§Reviewed tle search reports, tle opinions, tle searches, mineral rights, easements, surveying, entlements and documentaon in a mely manner
§ Abstract and analyze deeds, mortgages, tax assessments, judgments, incompetency, unknown heirs, forgery, divorce decrees, tle deficiencies, affidavit of death, ulity easements, bundle of rights and other tle instruments
§ Provided soluons for inaccurate, incomplete or missing informaon on tle documentaon
§ Determined ownership and encumbrances on real property, prepare and review tle reports, secure tle policies, make recommendaons to cure right of way tle gaps
§ Familiar with Ticor Title, First American Title, Old Republic Title, Investors Title Company and other Title Companies
§ Checks copies of records, such as mortgages, liens, judgments, easements, vital stascs, plat and map books, determine ownership gaps, legal restricons through vital records Bankruptcy Specialist
Suntrust Mortgage
Managed Bankruptcy portfolio on an independent basis. Handled customer calls efficiently and effectively, while resolving the customer inquiries.
6807 Arbor Lake Drive, Chester, VA 23831
***********@*****.***
Ph: 401-***-****
Jun 2006-Sep 2012
Glen Allen, VA
Jun 1996
Composed payment postings and with the capability to read and understand payment histories.
Managed deadlines by prioritizing and handling multiple projects with competing time constraints.
Monitored work performed by Outside Counsel to ensure bankruptcy timelines are met.
Maintained data integrity in the MSP, LPS, PACER and NDC. Developed and maintain working relationship with Outside Counsel, Trustees, and Bankruptcy Courts.
Knowledge of investor requirements and ensure that those requirements are met.
Assisted with special projects and other duties as assigned. Executed customer billing inquiries and account changes accurately and promptly
Adapted quickly to changing environment(s).
Adhered to all corporate policies as well as internal and external and compliance guidelines.
Proven ability to handle stressful situations and effectively manage a high volume workload. Willing to work in a call center environment with heavy telephone customer interaction, while maintaining a high portfolio performance.
Collections Specialist
CCO Mortgage
Responsible for the collections delinquent balances associated with past due amounts for consumer lending products, including; real estate transactions, automobile, and credit cards. .
Provided Members with appropriate loan modification and repayment plans, while making timely recommendations, initiating and managing corrective actions on delinquent accounts.
Responsible for the control, documentation, resolution and follow up of various delinquent consumer and mortgage loans
Responsible for contacting members to determine the reason for past-due accounts
Followed up with correspondence or calls on delinquent loan accounts until resolution, recommend actions to be taken.
Documented all work (i.e., phone calls, promises to pay, updates, requests in our system, the day the action occurs.
Maintained accurate records on all accounts. Ensured that future follow-up dates are maintained on all accounts,
Worked out and negotiate payment plans with clients when necessary Education
Associate of Science: Computer Science
Bronx, NY
Jun 1993
Bronx, NY
Monroe Buisness Institute
High School Diploma: Diploma
The High School for Teaching and The Professions
Community Service
Mentor for new enrollment students (Internship)
Languages
Spanish, level of proficiency: conversational
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