Oct ****-Sep ****

Glen Allen, VA

Nov ****-Oct **12

Richmond, VA

Carrie Iracheta

Professional Summary

Seasoned Mortgage and Customer Service Specialist with more that 10 years of experience in fast-paced Corporate Environment. Excellent Problem Solving and Communication skills. Track record of achieving exceptional results in meeting timelines and adhering to Corporate Guidelines to improve Production.. Skills

English Language

Cri t ical Thinking

Monitoring

Complex Problem Solving

Administration and Management

Cler ical

Time Management

Negotiation

Persuasion

Customer and Personal Service

Foreign Language

Experience

Title Financial Specialist

Capital One Bank

Examined chain of tle for residenal properes, examine real estate tle to determine status, abstract county records naonally

§Reviewed tle search reports, tle opinions, tle searches, mineral rights, easements, surveying, entlements and documentaon in a mely manner

§ Abstract and analyze deeds, mortgages, tax assessments, judgments, incompetency, unknown heirs, forgery, divorce decrees, tle deficiencies, affidavit of death, ulity easements, bundle of rights and other tle instruments

§ Provided soluons for inaccurate, incomplete or missing informaon on tle documentaon

§ Determined ownership and encumbrances on real property, prepare and review tle reports, secure tle policies, make recommendaons to cure right of way tle gaps

§ Familiar with Ticor Title, First American Title, Old Republic Title, Investors Title Company and other Title Companies

§ Checks copies of records, such as mortgages, liens, judgments, easements, vital stascs, plat and map books, determine ownership gaps, legal restricons through vital records Bankruptcy Specialist

Suntrust Mortgage

Managed Bankruptcy portfolio on an independent basis. Handled customer calls efficiently and effectively, while resolving the customer inquiries.

6807 Arbor Lake Drive, Chester, VA 23831

acu69v@r.postjobfree.com

Ph: 401-***-****

Jun 2006-Sep 2012

Glen Allen, VA

Jun 1996

Composed payment postings and with the capability to read and understand payment histories.

Managed deadlines by prioritizing and handling multiple projects with competing time constraints.

Monitored work performed by Outside Counsel to ensure bankruptcy timelines are met.

Maintained data integrity in the MSP, LPS, PACER and NDC. Developed and maintain working relationship with Outside Counsel, Trustees, and Bankruptcy Courts.

Knowledge of investor requirements and ensure that those requirements are met.

Assisted with special projects and other duties as assigned. Executed customer billing inquiries and account changes accurately and promptly

Adapted quickly to changing environment(s).

Adhered to all corporate policies as well as internal and external and compliance guidelines.

Proven ability to handle stressful situations and effectively manage a high volume workload. Willing to work in a call center environment with heavy telephone customer interaction, while maintaining a high portfolio performance.

Collections Specialist

CCO Mortgage

Responsible for the collections delinquent balances associated with past due amounts for consumer lending products, including; real estate transactions, automobile, and credit cards. .

Provided Members with appropriate loan modification and repayment plans, while making timely recommendations, initiating and managing corrective actions on delinquent accounts.

Responsible for the control, documentation, resolution and follow up of various delinquent consumer and mortgage loans

Responsible for contacting members to determine the reason for past-due accounts

Followed up with correspondence or calls on delinquent loan accounts until resolution, recommend actions to be taken.

Documented all work (i.e., phone calls, promises to pay, updates, requests in our system, the day the action occurs.

Maintained accurate records on all accounts. Ensured that future follow-up dates are maintained on all accounts,

Worked out and negotiate payment plans with clients when necessary Education

Associate of Science: Computer Science

Bronx, NY

Jun 1993

Bronx, NY

Monroe Buisness Institute

High School Diploma: Diploma

The High School for Teaching and The Professions

Community Service

Mentor for new enrollment students (Internship)

Languages

Spanish, level of proficiency: conversational

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