Customer Service Representative

Mamie Loubandha

**-**** ******** ***** ***: 905-***-****

Mississauga, ON L5L 5T5 Cell 647-***-****

Email: *********@*******.***

Bilingual Customer Service Representative

Highlights of Qualifications

Bilingual in French and English

Extensive customer care experience within the retail field,achieving goals and targets; strong work ethic and able to work in a fast-paced setting

Experienceassistingclients, making decisions, creating a strong rapport and working independently without supervision

Proven interpersonal and professional communication skills, with clients and colleagues

Work well under pressure within tight deadlines and enjoy learning new things

Effective Business writing, Accounting, Finance, Business Essential and Marketing

Internet, Email, PowerPoint, Word and Excel, AS400

Professional Experience

Shipping and Customs Clerk (Contract) July 2014-October 2014

FedEx Trade Networks Transport & Brokerage, Mississauga

Prepared invoices and other shipping documents manually and electronically

Inspected and verified incoming goods against invoices

Coded invoices in computerized system

Administrative Assistant June 2013 to June 2014

Canoraa, Toronto

Answered and directed incoming calls; averaging more than 30 calls a day

Welcomed and assisted new immigrants by helping them integrate better into Canadian society, providing them with information support

Assisted with general office duties; photocopied and printed collateral documents

Promoted involvement of youth immigrants in recreational activities

Customer Service Representative/Cashier 2003-2008

Cash Converters and EZ-Kash, Toronto

Responded to all bilingual customer inquiries and orders, both verbal and written and by telephone, e-mail

Trained 15 new staff members every week and was accountable for daily bank deposits including

Followed up calls with customers and provided feedback to appropriate teams

Provided technical support to customers and assisted with opening the store each morning

Education and Training

Office Administration and MS Office Co-op Course 2014

Brian. J. Fleming Adult Learning, Mississauga

Business Administration Diploma 2011

Everest College, Mississauga

References available upon request

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