Customer Service /Administrative Assistant

ANA J CASTRO

Fullerton, CA ***** 626-***-****] *********@*****.***

OBJECTIVE

Pursuing a career as Administrative Assistant in which the combination of my experience, skills and character will contribute to the growth and success of an organization.

SKILLS

-Windows

-MS-Word

-MS-Excel

-MS- PowerPoint

-Filing Alpha

-Filing Numeric

-10 Key by touch

-Typing 35 WPM

-Bilingual: Spanish

EMPLOYMENT HISTORY

GanoExcel U.S.A- Irwindale, CA

3/2013-Present

Administrative Assistant

-Ability to Word Process business documentation utilizing MS-Word 2010 to create memos, letters, and graphics, tables

-Performed Generation of spreadsheets, charts, graphs using MS-Excel

-Created Slide show presentations utilizing MS-PowerPoint

-Possess the ability to quickly and accurately perform alpha/numeric data-entry input

-Demonstrated high degree of dependability and integrity, excellent organizational skills

-Able to handle multiple tasks under heavy pressure and deadlines

-Delivery of projects on schedule/ Able to make effective decisions quickly

-Handle multiple, high volume of details simultaneously

-Oversee day to day call center operations

-Handle any escalated calls from agents

-Performs other duties that get assigned by upper management

-Process of W-9’s: mail, receive either by mail or e-mail, E-verify, scan, file, place support note in system

-Returned Mail: W-9’s, checks, Direct Deposit forms

-Process of Direct Deposit forms: mail, receive either by mail or e-mail, scan, file, place support note in system

-Receive 30% agreement Deduction letter, scan. & File

-Commission Check Print day: Pull 1st time checks, hold for pick up, International, Do not release

-Use Folding, stuffing maching,

-Use Stamp machine

-Take incoming calls that get transfer from the front desk, or call directly

-Assist in investigating missing checks or other issues via phone, e-mail or in person

-Assist in 1099 process

-Assist to compliance Dept. By taking incoming calls that get transfer from the front desk or call directly

-Handle all returned mail or forms that need to be mailed for compliance

-Input req. Information in Database for compliance such as: Acct. Transfers, Reactivations, corrections, inter-country transfers

-Alpha numeric filling for both departments

TimeWarner Cable- Garden Grove, CA

12/2009-01/2012

Customer Service rep./inbound call center

-Answer inbound calls

-Take orders, entered in computer system

-Tracked completion of scheduled installation for Customers

-Ability to display and implement excellent customer service skills at all times

-Scheduled: service calls, new activations, etc.. for customers

-Retain Accounts by: upgrade, downgrade or a promotion

Sports-Hoop Inc.- Azusa, CA

02/2007-12/2009

Customer Service Rep./call center

-Handled customer request, determined and fulfilled requirements

-Input alpha/ numeric customer information utilizing computerized software

-Take orders, entered in computer system, determined status

-Ensured accuracy and completeness of all customer request/orders

-Problem solving included tracking orders, special questions

-Generated orders, entered into Database: tracked to completion

-Ability to display and implement excellent customer service skills at all times

-Learn quickly: professional communications and attitude

Dish-Pro Satellite/Directv- Pomona, CA

03/2005-04/2008

Customer Service Rep./call center

- Answer inbound calls

- Take orders, entered in computer system

- Generate Acct’s in database for Sales Rep.’s calling over the phone

- Tracked completion of scheduled installation for Customers

- Ability to display and implement excellent customer service skills at all times

- Scheduled: service calls, new activations, etc.. for customers

- Helped sort routes for installers for the next day.

Temco-Delivery Services- Pomona, CA

01/2004-02/2005

Customer Service Rep./call center

-Ensured accuracy and completeness of all customer request/orders

-Generated orders, entered into Database: tracked to completion

-Took orders, entered in computer system, determined status

-Handled customer request, determined and fulfilled requirements

-Input alpha/ numeric customer information utilizing computerized software

-Scheduled: service calls, new installations, etc.. for customers

EDUCATION

San Gabriel Valley R.O.P & Technical Center

Business Management and Marketing

02/2012-02/2013

Practical data Processing, Inc.

Information Processsing/Data Entry

09/2003-12/2003

Azusa High School

General Education/Business

09/1999-06/2003

References: Available upon request

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