Sales Service Representative
Resume:
Eugene R. Biros
Cleveland, OH *4111
*********@*********.***
CAREER SUMMARY
Thirteen years of Job Cost Analysis in direct marketing setting, including one year of estimating projects. Two years managing client projects in direct marketing setting. Four years managing small satellite office.
WORK HISTORY
HKM Direct Market Communications – June 2000 - Current
A multi-channel direct marketing company based in Cleveland, OH. HKM specializes in Litho Printing, Digital Printing, Large Format Printing, Direct Mail, and Fulfillment. The company services locally based and national clients, including paint companies, hospitals, nationwide financial institutions and home improvement companies.
2002-2016 Job Cost Analyst (Current)
Analyzed project-end reports for development of final costs and invoice numbers for all projects. Performed variance analysis between actual and standard costs.
Responsible for a business segment with annual sales in excess of ten million dollars. Responsible for analysis of approximately 400 cost studies per month totaling approximately $800,000 monthly.
Collaborated with internal departments (Production & Estimating) on cost variance analysis ensuring estimates were on target to improve company profitability.
Improved processes in order to increase time efficiency. Created Excel worksheets with formulas to automatically calculate cost analysis/invoice numbers.
Performed timely comprehensive activities including allocation of labor and expenses, and reconciliation of inventory at two warehouse locations.
Improved available cash flow by cutting completed project turn times by seventy percent.
Assisted in the immersion of four new companies added to the job cost analysis workflow.
Participated in development of new pricing and cost structures on new and unquoted projects.
Worked directly with sales staff to improve communication regarding project analysis and the direct effect on sales and commissions.
Reported all findings to Director of Finance.
Examples of skills:
Streamlined the analysis of a monthly direct mail project for a nationwide home improvement store (exceeding 3,000,000 pieces monthly). Worked with all internal departments to eliminate redundancies in workflow and expedite final payment from client.
A top client in sales required specialized invoicing workflow. Working closely with CEO and accounting department, was able to establish new workflow, cutting receivable times by 50 percent.
A locally based nationwide paint company required final monthly invoice numbers within three business days of month end. Worked with Account Services to create expedited workflow for this client. Created Excel worksheets to expedite analysis of these projects, reducing delays in project invoicing and meeting the clients needs.
Discovery of administration errors that save the company approximately $10,000 monthly.
2006 Estimator
Planned time and costs of incoming projects on a departmental basis.
Analyzed client-furnished specifications to construct an internal/external workflow on a job-by-job basis using Profit (AS400) based system.
Contacted with outside vendors for time/material quotes and completion times.
Purchased stock and other items from vendors.
Performed in this position simultaneously while performing Cost Analyst duties.
2000-2002 Account Service Representative
Managed day-to-day account activity of multiple accounts, including University Hospitals, Management Recruiters, Inc., KeyBank, Smythe Cramer and Noveon.
Served as liaison between client project coordinators and internal production departments.
Acted as primary contact for all projects.
Provided inside sales support for existing and prospective clients.
VIDEO DUPLICATION SYSTEMS, INC – April 1994 – June 2000
Office Manager - 1996 – 2000 / Video Editor – 1994-1996
INTERESTS
President – Northeast Ohio Syracuse University Alumni Club
Past –Events Coordinator – Northeast Ohio Syracuse University Alumni Club
EDUCATION
Bachelor of Science, Broadcast Journalism, Syracuse University, 1992
COMPUTER SKILLS
IBM and Mac literate. Experienced with Microsoft Windows, Microsoft Word, Microsoft Excel, Microsoft Publisher, Microsoft Office, Microsoft Access, Microsoft PowerPoint, AS400/Profit and ePace.
REFERENCES
Available upon request
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