Customer Service Manager

Kimberly Glickman

Professional Summary

Customer service-oriented Administrative Assistant skilled in greeting patients, scheduling appointments and preparing patient charts, dedicated, dependable, great team player and excellent organizational skills. Solid administrative experience. Capable of multi-tasking.

Skill Highlights

Computer Knowledge

Electronic Medical Records software

Healthcare: computerized charting

Easy to train on different software

Great organizational skills

Patient-focused care

Deadline-driven

Maintains strict confidentiality

People skills

Enthusiastic

Problem solver

Professional Experience

Customer Service Call Center Manager

March 2010 to October 2015

First Coast No More Homeless Pets Jacksonville, FL Greet Clients

Confirmed client and patient information

Assisted customers by phone, including scheduling appointments and treatments. Successfully managed the activities of 5 team members. Interviewed, hired and trained new quality customer service representatives for fast pace call center Provided detailed monthly departmental reports and updates to senior management. Addressed negative customer feedback immediately.

Effectively communicated with team members to maintain clearly defined expectations. Resolved customer questions, issues and complaints. Developed rapport with the customer base by handling difficult issues with professionalism. Customer Service

January 2009 to March 2010

Cat Clinic of Fernandina Fernandina, Fl

Greet Clients

Assisted customers by phone, including scheduling appointments and treatments. Processed client payments, sent invoices and placed appointment reminder calls. Completed registration quickly and cordially for all new patients. Laid out surgical equipment and passed instruments and materials to veterinarian during surgical procedures. Restrained and managed scared and active animals.

Balance end of day reports

Office Manager/ Front Desk

January 2000 to January 2005

Fernandina Chiropractic Center Fernandina, Fl

Answered phones and scheduled patient appointments. Confirmed patient information, collected copays and verified insurance Directed patient flow during practice hours, minimizing patient wait time Applied payments, adjustments and denials into medical manager system. Carefully reviewed medical records for accuracy and completion as required by insurance companies. Accurately entered procedure codes, diagnosis codes and patient information into billing software. Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature Balance end of day report

31072 Grassy Parke Drive, Fernandina Beach FL 32034 Cell: 904-***-**** - ***********@*****.***

Customer Service/ Medical Billing Dept

January 1998 to June 2000

Promedco Marianne Cox Boca Raton, FL

Greeted all patients.

Confirmed patient information, collected copays and verified insurance Completed registration quickly and cordially for all new patients Directed patient flow during practice hours, minimizing patient wait time Provided administrative support for twenty physicians Performed full-cycle medical billing in a fast-paced medical billing company. Applied payments, adjustments and denials into medical manager system Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered..

Accurately entered procedure codes, diagnosis codes and patient information into billing software. Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses. Interpreted medical reports to apply appropriate ICD-9, CPT-4 and HCPCS codes. Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature. Director

January 2002 to Current

Cats Angels, Inc,. SPCA Fernandina, Fl

Helped with developing the non-profit organization into a fast growing cat rescue organization. Dealt with veterinarians on a daily basis; answering phone line, scheduling, organizing and assisting with spay days.

Fostered many cats and kittens and watched for signs of illness, etc. Handled emergency situations.

Dealt with people on daily basis.

Handled adoptions.

Contact this candidate