Customer Service Sales

HEIDI HOFMANN

***** * ***** **, **** Raton, FL **428

Cell: 954-***-****

***********@*****.***

A dependable and well motivated professional with managerial and receptionist experience in the search of becoming an essential asset to your company.

active listener

Schedule creation and maintenance

Excellent communication skills

Exceptional organizational skills

Training in food handling preparation

First Aid and CPR Certified

Professional babysitter

Inventory management

Accurate money handling

Team leadership experience

Employee training

Operations management Multitasking

Speedy and efficient

Process Improvement

Consistently received positive feedback from parents. Created new departmental procedures manual.

Assessed organizational training needs.

Certified Coffee Master

CPR: child, Infant and Adult

01/2014

ORGANIC MOVEMENTS

Boca Raton, Florida

Receptionist and Daycare teacher during summer

Computed, recorded, and proofread data, records and reports. Planned and executed special events and trade shows that assisted clients in raising over $60,000 and establishing community recognition . Organized activities that developed children's physical, emotional and social growth. Made nutritious snacks and meals for 18 children. Continually encouraged children to be understanding and patient with others. Carefully supervised children in play area. Conducted phone interviews with parents.

12/2012

FOREVER 21

Boca Raton, Florida

Manager and Visual Merchandizer

Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Completed weekly schedules according to payroll policies. Designed displays to make the store experience interactive and engaging. Printed various labels and tags for all merchandise. 0-1/2016

STARBUCKS

Boca Raton, Florida

Barista

Resolved customer disputes with tact and professionalism. Weighed, ground and packed coffee per customer orders. Updated menu with daily offerings and specials, using personalized artistic touches. Greeted guests with a pleasant smile and superior customer service. Adhered to recipe and presentation standards for specialty coffee drinks. CERTIFICATION OF COMPLETEION 2011

Homeschooled, Boca Raton, Florida, United states

SUMMARY

HIGHLIGHTS

ACCOMPLISHMENTS

EXPERIENCE

EDUCATION

EDUCATION/CHILDCARE CERIFCATIONS: CHILDCARE

Palm Beach State Collage, Boca Raton, Florida, United States

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